Lazada Reviews 

I will not use them again. I am in Bangkok. The clothes sizes are wrong. They send whatever they want. I gave new clothes to my Thai husbands family. Absolutely disgusting and dishonest. Keep away.

Just awful 😞 very bad and NOT TO BE TRUSTED. They do not look after customers interests, send wrong cheaper items than ordered, send faulty goods that don’t work then make it near impossible to return and then go out of their way to ensure NO refunds, despite their BS policies. DO NOT TRUST, BUY ELSE WHERE, BUYER BEWARE!

Lazada doesn't care about the customer. I have ordered thousands of baht worth of goods, and,Lazada has now decided to cancel my COD option. I'm now left with no other option available other than to cancel my account.

Lazada customers, whatever you do, if you are buying an item from China or overseas, always buy COD, don't pay by card or online banking. I ordered an item and according to the tracking details, it's still sitting in china undergoing customs clearance. The vendor says it's a logistics glitch and the item is in Thailand with the courier company. I asked for proof and he's gone quiet. I contacted lazada and they say they've cancelled the order a week ago but the tracking still says it's in china. I keep asking for a refund and an email from Lazada yesterday says I have to fill in an online cancellation form. I rang Lazada today and now they say the item has been cancelled and I have to wait for the cancellation process to go through before I can get a refund. MY GOD, PLEASE DONT BUY FROM AN OVERSEAS VENDOR BY PRE-PAYMENT, ALWAYS BUY COD. Lazada does not care about its customers.

I went to pay with the pay cash on delivery option and they just took sraight from my card without permission, unreal

In recent times Lazada (th) has definitely regressed in the administration of it's platform. It would appear similar has become the new norm for all the other geographically based branches.
Trading members that present as "local" in reality are too often simply deliberately deceptive store fronts for consignment goods. The initial short delivery times suddenly are expanded obviously due to importation delays.
While "Lazada" obviously depends on trader participation on the platform the trust of consumer customers is as important. In the face of growing levels of consumer dissatisfaction with regard to the overall administration, or lack of adherence to the advertised promises and protections, there is a risk of a move to other platforms or even abandonment of participation in dubious purchasing involving perceived deception and fraud.
Increasingly utilizing AI communications to distract and deny is less than good practice in a public consumer industry.

Lazada is very much a buyer beware. A very high percentage of sellers on the site are selling fake and defective goods. Lazada shows little to no concern for buyers. High ratings for sellers are fraudulent as only successful transactions can review sellers. Do a return or cancel based on seller dishonesty and Lazada does not allow you to write a review. Their easy return policy is only easy for them; as in it is near impossible to return something for the buyer. Customer service is absolutely worthless as they do nothing but tell you anything to get you off the call; with no intention of helping or resolving any issue.

I recently purchased a product from Lazada and was extremely disappointed with the experience. The sizing chart provided on their website was completely wrong, and as a result, I received a product that did not fit me at all. When I tried to get a refund, I was met with unhelpful customer service representatives who gave me the runaround. It was only after several days of back and forth that I was finally able to get my money back.

I cannot believe that Lazada would trick their customers in such a fraudulent manner. It's clear that they don't care about their customers' satisfaction and are only interested in making a quick buck. I would strongly advise anyone thinking of making a purchase from Lazada to think twice before doing so. Save yourself the hassle and shop somewhere else.

I've ordered a beard trimmer Philips from no-name Chiangmai shop. (cash on delivery). Order status on Lazada was "packed".
A man from "Ninja van" called me and gave me the parcel, I paid money. At home, instead of 500-baht trimmer I found 20-baht earphones. And seller immediately deleted his shop.
I sent photos and video of parcel unpacking to Lazada support. They answer:
We would like to inform that the parcel are not created and processed on Lazada’s system due to there is no data on our log. The payment made to the delivery man has been passed to the sender directly without Lazada’s participation or acknowledgement.

According to the reason above, we are unable to refund as your request. For our suggestion, please contact the logistic for sender’s address and contact to track down the amount.

J'ai commandé une grille de rasoir pour mon Braun serie 9 et à la livraison j'ai recu un figurine jouét
50€ envoyé à la poubelle
I ordered a razor grid for my Braun serie 9 and at the delivery I received a toy figurine
50€ yend to the drash

It's hit and miss whether you get a product or a hassle. Ordered three items. Only one arrived.

The second was sent by Flash Express - no tracking - who first claimed I'd repeatedly rescheduled delivery then after 11 days that they'd lost the product. Lazada claimed I'd refused delivery.

Kerry claimed they'd repeatedly attempted to deliver the other order, then gave up, although we never heard from them. Lazada marked it as rejected by me.

The website is a mess of ads and misinformation and having contacted Lazada, they don't appear to be interested in improving their performance:
"i will inform the relevant team about all your concern and your feedback"

I have been a lazada customer for over 6 years and a seller for 6 months...
We broke up for good today...
As a customer I have noticed that the quality and service has diminished to point where I do not think it will ever recover.
Ad for being a seller on Lazada, OMG, They are dreadful to deal with, in January we sold 11,700 and got paid 3200, they were taking 100 per customer delivery rebate from our account, and they charged us over 5000 in sponsored ads, even though the ads were paused, and they had hidden our products for 30 days because of bad ctr...
That to me is criminal, charging you for something that they know you are not using, so obviously the clicks were a lie... If you hid my products for 30 days how did people click on them...
So I tried to close my account today and they are refusing...
They want me to lie to there customers and say either...
I do not have the product or we priced the product wrong...
And I am not prepared to lie on their behalf...
So please do not blame the sellers all the time, it could well be LAZADA that's causing the issues.
As regards deliveries, if you insist on using DHL they will let you...
Flash broke more than 50% of our deliveries DHL have broken NONE...

Upd. It’s 2024, and the Lazada service became so much better. The delivery is fast, the return is also easy to proceed with. Haven’t had any problems with them this year.
Their delivery partners are impossible to control, they may not call you and then change the status of the delivery to failed (Flash), then prolong the delivery, and when you finally leave the country, change the status that is delivered. Scammers. I messaged them many times that I was going to leave Thailand soon, but they just ignored my feedback, and now they refuse to give my money back for the order that I didn’t get (that was probably stolen by their courier).
P.s. eventually, they refunded me on my order, but talking to the service was time consuming and stressful.

The delivery was good. Easy to order to pay

+ Logistics is working very well (experience based on Bangkok) - even with smaller stores (when domestic)
+ Flagship stores are reliable
o OK selection of goods. But often search lists the exact same product from 30+ different vendors
o Alternative online stores are not any better

- Flooded with fake and low-quality goods
- Rejected my well-documented review exposing a fake product - shop removed some pictures with brand logos but even a year later the product is still up and using brand logos and name in product description
- Only allows writing reviews for 30days. A lot of these products break after 2-3 months. There is now a feature where Lz asks for follow-up reviews a few months later but it's clunky and confusing. Can't update the rating merely add a "comment", and I am not sure where they will eventually be displaying. Also these follow-up reviews appear to be available only for products selected by Lazada.

I am sorry that I can't give zero stars to thus stupid website, they have many problem for delivery, return, feedback, service system. I almost was buying from stupid lazada everyday but I am very angry about their services and stop buying anything eless and also I stop accepting any of my orders that they didn't send me yet.
This website is awful

Followed the system to return item. Told take it to Kerry drop off. Go there and they refused to accept! Cancelled return and started again for a Flash pickup. Did not pickup on agreed day. Did not pick up day2. Cancelled and started again for Flash pickup. Did not pick up on agreed day. Now out of return deadline. Tried Lazada Chat - useless! Called Flash hotline and they said return was agreed by seller but I should Chat with seller and ask them to agree return! I explained process again and that if seller had already agreed return why should I go through the process again. I jus wanted pickup and refund. He hung up on me!!

Lazada should not use Flash Express for delivery, they are dishonest and unreliable. When I called Lazada customer support for help Billy said he'd help me but so far he's done nothing.

Stay away from this chinese almost-wscam company with absolutely no service at all. This is the worst of China`s unbridled unethical capitalistic practice. A broken Chiinese-made product was refused for return. Another product, wrongly ordered, was also refused return, despite the company`s (Epson) approval. Stay away from Lazada at all costs. This is the worst that China offers.

Up until today I havent had any issues when shopping and ordering. However. Today I tried to order a product and had a message pop up saying my account had been locked.
I initiated a live chat and was told that the Lazada security Algorithm had detected that I was a risk, 😄. What was more amusing was when the agent told me they could do nothing about it. Then i was told I would have to wait until a random security check was performed on my account and if no threats were found it would be unlocked. When asked how long this would take the answer was basically, " I don't know". They couldn't even tell me what the security issue was, just didn't know. Absolutely ridiculous when no answers or information are available.