Lazada Reviews 

no support at all, sellers do whatever they want. Totally not recommended

The worst delivery company in East Asia the drivers are thieves or liars neither is ideal when you are expected to trust them. I have had sooooo many horrible experiences with Lazada. My advise is DO NOT USE THIS COMPANY

It is getting worse by the month. Fake products, scams ,false advertisement. This shop is just filled with useless merchandise and criminal vendors. Better buy at your local retailer over time that saves you lots of money and disappointments.

The worst. The change the delivery dates after your order. Initially they put a very attractive delivery time. After some time they change it and there is no way to cancel the order. Insane and non professional.

I continue to hate this company and I will stop using them today. Customer service is nonexistent. They will take your money and not deliver your order! They will not honor their return policy. And if they do take your return they will keep your money or hide/steal it. No more Lazada for me in Thailand.

There are so many shops on here that sell nothing but fake, broken products and when you're scammed customer service doesn't care. Even worse, the shops are allowed to continue selling the fraudulent products with Lazada's blessing. They tell you that because you didn't react within a short space of time, they are unwilling to intervene. Plus, delivery can be delayed.
I am currently looking for anti-counterfeiting agencies to report them to.

My phone number got inadvertently registered on a second account that I was not using, which then was deemed inactive and shut down. Now that phone number is locked out from being used again on my current account (due to "Lazada Policy"). When I contacted support, they indicated that they were unable to change it. THEY SUGGESTED I GET A NEW PHONE and PHONE NUMBER as a solution!

This has been going on for over a year now... with no increase in sanity or change in policy. Upper management does NOT listen to lower-level management or just doesn't care.

The customer service manager said there are many thousands of people in this same position (phone number locked out due to "policy") and they are HOPING that someday upper-level management can empower the customer service team to have access to changing phone numbers.

LAZADA SHOULD BE MORE DILIGENT BECAUSE ADVERTISING AND WHAT YOU RECEIVE IS COMPLETLY DIFFERENT NOW MY LAST ORDER WAS FOR MORE THAN 8000 BATHS STARTING TODAY THE NEXT ORDER WILL BE 000+0
THEY DON'T MERIT MY RESPECT BECAUSE THEY DON'T RESPECT THE CUSTOMER IN REGARDS OF THE QUALITY OF THE MARCHANDISE SOLD

I ordered a product on Lazarda, paid in advance, and then the product should have been delivered but was never delivered. Then I complained... Lazarda replied I have to show evidence that the product was not delivered. How weird is that? Even worse there is a list for complaints, but you can't directly complain that the product was not delivered! So I complained about missing items in the package...

This is second time I have problems with Lazada and Lazada web side and seller.
I bought a game which it should be 3 in 1 game one side should be chessplay and another side should be backgammon. It shows also at the seller web side as well.
What does it mean 3 in 1 , is anyone in lazada do understand?
I got only chessplay therfor complained about it might be wrong item. I explained the seller and Lazada.
They will not take the product return back.
This is cheating people and nobody accepts.
Is anyone can explain to me what they understand about 3 in 1 product???
Why Lazada do not make clear policy about seller advertisment on the web side???

I rely on Lazada for certain non-branded items. It's a go-to place for a wide variety of products, and ordering is a breeze. The multiple payment options are a plus. However, the website design is lacking, and language options are limited. Overall, I'd rate it 3/5.

Bad customer service.
I ask refund on 1 item i did not receive in time from SJCAM. They answered that i have to refuse the package to get refund. Package that I certainly will never receive...some sellers are scammer there...

If you use lazada then make sure you click pay on delivery . Pre paid deliveries get stolen and dont make it to your door. The delivery driver will take a photo if a box at your door but far away so you dont know what address etc is on the parcel. They also wont phone you so you're aware you've received your delivery . Never again will I use lazada .

Why is it that nothing is done against scammy practices on the site? I'm smart enough to see when something is too good to be true, but others may not, and it's off-putting and wasting our time.

1) Clearly fraudulent offers, such as a 4TB! SSD module for roughly $30.
2) Showing the photo of an Elgato device worth $200 and showing a price of only $100 (a difference product altogether that is listed along with it).

I and other have let them know for years. They just don't care.

730270037321069 is my order number. We received an in complete package, we proofed it to Lazada, but they still ignore our refund request. We cant understand it, as Lazada should protect clients and not cheat them.We will do all to destroy Lazada reputation if we dont receive our refund.

I feel compelled to share my nightmarish experience with Lazada, an online shop that has proven to be nothing short of a scam. Once you confirm receipt of your order, consider your hard-earned money as good as gone, even if the item is defective or damaged upon arrival. Lazada's customer service is an absolute joke, offering no assistance or recourse for such issues.

What's more infuriating is their cunning tactic of making it virtually impossible to retrieve your money once it lands in their wallet. They cunningly manipulate and withhold funds from rightful refunds, doing everything in their power to avoid transferring the money back to your personal bank account. It's nothing short of criminal!

I am utterly appalled by Lazada's dishonest practices and lack of ethics. They are clearly preying on innocent customers, luring them into a false sense of security with false promises of refunds and fair dealings. But beware, once they have your money, it's like pulling teeth to get it back.

In my opinion, Lazada's actions border on fraudulent behavior, and they need to be held accountable for their deceitful practices. I urge everyone to be cautious when dealing with this company and explore other reputable online retailers with genuine customer-centric policies.

Consider this a warning and stay away from Lazada at all costs. We deserve better than to be victimized by their unscrupulous practices.

Greed, profits over people. We start shopping offline again.

You asked what you can improve!!
I am a longtime customer. I used to receive my orders in 1, 2 or three days but that was before and during the Pandemic. NOW it takes 5, 6 or more days. The sellers are slower to pack and send the orders to the transport companies and there the slow movement is happening. I have had especially slow deliveries from Kerry. Feel free to check or ask me ...currently an order was placed 08.07. dispatched 10.07. Kerry acknowledged 11.07. estimated arrival 13.07. The item is medical and the seller advertises Delivery 24 hours .... that 5 days or longer ....!!!
I used to receive medical orders over night from Bangkok !!!! what happened??

customer service are useless. they cant perform basic tasks.

100% avoid this company and take your money to shopee instead.

Absolute dumb, customer service is ineffective and a complete waste of time. Repeatedly lose packages and then in contacting customer service it’s clear they can’t read properly and simply ask the same questions going round in circles. Completely inept. Don’t risk your money.