lastminute.com Reviews 

212,553
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 16,732 reviews, reviewers had a great experience with this company. Customers consistently highlight the helpful and professional staff, praising their assistance with bookings. Many also appreciate the excellent, central locations and the ease of the booking process, which allows for seamless arrangements of flights, hotels, and transfers. Reviewers often find good value, noting great prices for packages and reasonable accommodation costs. However, some customers reported issues with unexpected additional costs, such as insurance or parking fees, sneaking into their bookings. Others experienced problems with frequent flight changes, unconfirmed tickets, or difficulties with rebooking and name corrections. A few people also encountered misleading information regarding transport options or unexpected changes like accommodation swaps upon arrival.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process, with many advising against... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing significant... See more

Staff

People report positive experiences with staff, highlighting many instances of helpfulness and... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing frustration over unexpected increases... See more

Location

Clients share positive opinions on location, with many reviewers finding hotels and accommodations to be in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking process was straight forward, however some of the guest review rating were a little off, the number of 9-10 scores we saw wasn't the same as what we experienced. Would use LastMinute.com again... See more

Rated 4 out of 5 stars

Super hotel and wonderful staff. Only down side was the construction work next door. I don’t think vouchers for sun beds on beach by lake were enough to compensate for the disruption. However, I would... See more

Rated 4 out of 5 stars

Great booking through last minute. Everything was well organised. Biggest downfall was our return flight with Ryanair. Terrible customer service using Ryanair.

Rated 4 out of 5 stars

The accommodation was Destiny Arden In Dublin. It is student halls rented out in the summer months. The accommodation was clean & modern & had everything you required for a comfortable stay includ... See more


Company details

  1. Flights Search Site
  2. Hotel
  3. Travel Aggregator

Written by the company

At lastminute.com, travel isn’t just what we do – it’s what makes us tick. Born in 1998 (yep, we’re vintage), we’ve been jazzing up online travel ever since. As one of the top dogs in the game, we help over 10 million thrill-seekers a year find their perfect slice of holiday heaven. As the home of Last Minute holiday deals, with us, it's never too late to book that dream trip (and get a great price for it!). These are time-limited Flight + Hotel packages that offer you even bigger savings on a range of curated holidays. So whether you're after a spontaneous sunny beach break or a thrilling city escape, we’re here to make every holiday unforgettable.

lastminute.com - the home of Last Minute holiday deals

Written by the company

Travel isn’t just what we do – it’s what makes us tick.
Born in 1998 (yep, we’re vintage), and jazzing up online travel ever since, every year we help over 10 million thrill-seekers find their perfect holiday. With us it's never too late to book your dream trip (and get a great price for it!). We offer flights with over 400 airlines and more than 2 million accommodations worldwide, plus transfers, experiences, car hire and more. And our signature Last Minute deals are known for their exclusive, time-limited savings on a range of curated holidays.

Contact info

4.0

Great

TrustScore 4 out of 5

213K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.0

All reviews

(212,553)

52,035 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy, Last minute

Last minute is easy to navigate and has good menu for hotels in either list form or map view so you can see what’s around. The booking process is simple and easy. Never had any issues using the app with bookings and will definitely be using again for future bookings

2 January 2026
Rated 5 out of 5 stars

Fantastic spot, friendly helpful staff

The room was ideal and so clean. The staff were very helpful. The weather was so hot we asked for an extra fan. Staff went to the trouble of setting up an aircon unit into the room. We were so grateful. Nothing is a problem - Ideally located to get to anywhere in London- we will be back. Thanks to all the staff.

10 July 2026
Rated 5 out of 5 stars

Always a nice simple process

I have used last minute.com on several occasions and each time have never had a problem. Always good deals to be found and the process to book on line is easy. Each trip has been great and communication is great. Thank yoj

8 July 2026
Rated 5 out of 5 stars

Hotel Nobel is superb…

Booking process was far easier than I’d imagined which was a wonderful surprise! Flight good,, Transfers easy and Hotel Nobel is superb. It is clean, the room comfortable and immaculate, the staff throughout the hotel are friendly and helpful, the food fantastic and fresh. Just the indulgence that I needed.
The location of the hotel & close proximity to the private beach, through the beautiful dunes annd nature reserve at the quiet end of Sunny beach helped to make the hotel and holiday exactly the break & battery charge.

3 July 2026

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