lastminute.com Reviews 

213,118
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 16,879 reviews, reviewers had a great experience with this company. Customers frequently praise the helpfulness and professionalism of the staff, making their interactions pleasant. Many people also found the locations to be excellent, often noting their convenience for city breaks, attractions, or transport links. The booking process was often described as easy, straightforward, and smooth, with many appreciating the simplicity of arranging their trips. However, some people mentioned difficulties with communication and accessing booking details, such as boarding passes, or issues with baggage allowance not being correctly booked. A few other people also felt that some hotel accommodations were not up to standard, citing unpleasant rooms or non-functional amenities.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with various aspects... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers finding it easy,... See more

Staff

Users describe positive interactions with staff, with many reviewers highlighting helpful, friendly, and... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected charges and discrepancies. For example,... See more

Location

Reviewers mention positive feedback about location, often highlighting convenience and accessibility. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great location for a quick city break, hotel was great and I had a lovely room, exactly where the tour bus stopped. The room was well sound proofed, lovely hot shower and comfortable bed.... See more

Rated 4 out of 5 stars

We wanted a short getaway for our anniversary and Naples seem the ideal price, I liked the flexibility and choice on Last Minute, the booking was straight forward and the optional extra’s were a... See more

Rated 4 out of 5 stars

The hotel was great, a bit far from the city centre but that wasn’t an issue as the nearest underground stop was a 1km walk away, the city was beautiful and stunning especially with the amazing weathe... See more

Rated 4 out of 5 stars

Excellent hotel (Enorme Ammos) in Malia. It's a 5 star hotel with a modern style and friendly relaxed vibe. Good variety and quality of food. Very professional and friendly staff. Nice swimming poo... See more


Company details

  1. Flights Search Site
  2. Hotel
  3. Travel Aggregator

Written by the company

At lastminute.com, travel isn’t just what we do – it’s what makes us tick. Born in 1998 (yep, we’re vintage), we’ve been jazzing up online travel ever since. As one of the top dogs in the game, we help over 10 million thrill-seekers a year find their perfect slice of holiday heaven. As the home of Last Minute holiday deals, with us, it's never too late to book that dream trip (and get a great price for it!). These are time-limited Flight + Hotel packages that offer you even bigger savings on a range of curated holidays. So whether you're after a spontaneous sunny beach break or a thrilling city escape, we’re here to make every holiday unforgettable.

lastminute.com - the home of Last Minute holiday deals

Written by the company

Travel isn’t just what we do – it’s what makes us tick.
Born in 1998 (yep, we’re vintage), and jazzing up online travel ever since, every year we help over 10 million thrill-seekers find their perfect holiday. With us it's never too late to book your dream trip (and get a great price for it!). We offer flights with over 400 airlines and more than 2 million accommodations worldwide, plus transfers, experiences, car hire and more. And our signature Last Minute deals are known for their exclusive, time-limited savings on a range of curated holidays.

Contact info

4.0

Great

TrustScore 4 out of 5

213K reviews

5-star
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Asks customers to review

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4.0

All reviews

(213,118)

52,707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience.

Great experience.. I could easily finance my whole trip including flight which you don’t get easily with other companies.Communication was very easy though emails about each step. I am very pleased with my experience.

25 January 2026
Rated 2 out of 5 stars

Definitely not a 4*

Located at the top of a steep hill, not good if disabled or elderly.

Food was poor, breakfast and evening meal (we did half board).

No courtesy room on the last day, when we enquired we were advised to use the outdoor showers 🤷‍♀️. Obviously this was not an option so paid extra to keep our room on.

Disappointed as booked a 4 star and it only just met a 3 star.

6 July 2026
Rated 5 out of 5 stars

Flights were easy and the hotel was…

Flights were easy and the hotel was absolutely excellent. Exceptional staff, all eager to please. The food was exceptional. We had a truly wonderful time in possibly the best hotel we’ve stayed in.

30 June 2026

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