Dear Customer Service, The cancellation form was already sent to me last week, and I completed it and returned it by email. I have also contacted you through WhatsApp, but I have received n... See more
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See what reviewers are saying
I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up... See more
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I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.6
Average
17K reviews
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Great experience!
Last Sunday I visit this shop to buy an e-bike for a work.
At the store, I was able to test-ride it, and the staff answered all my questions clearly.
Bike is comfortable, powerful, and will make daily rides much easier. Great quality and excellent service — highly recommended. Many thanks to Daan and Jesse!
3 May 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your great review! We’re very happy to hear that you were able to test-ride the e-bike and that all your questions were answered clearly in the store.
It’s great to know the bike feels comfortable and powerful and will make your daily rides easier. We’ll make sure to pass on your kind words to Daan and Jesse, they’ll really appreciate it.
Thanks again for your recommendation and enjoy your new e-bike!
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear Luca,
Thank you for your kind review! We’re happy to hear that you had a positive experience and that you’re satisfied with your purchase. We really appreciate your feedback.
We hope to see you again in the future!
Kind regards,
Hailey
La Souris
First of all La souris promised to deliver by end of March 2026
First of all La souris promised to deliver the escooter in the 13th week thats around end of March but we got the delivery only on 28th April thats almost 4 weeks later than the promised date.
There is no link to see the current status and the customer care line is hopeless . It takes minimum 1 hour to get through to talk to the person.
Once we got the intimation that the e scooter is ready for pick up from the store, we went there at 10am . Firstly it took them to figure out where the scooter is and after that it took one more hr to complete the RDW formalities .
AFter that when we checked the scooter and its accesories, one of the accessory that we ordered, a part of it was missing and now its going to take another 3 weeks minimum to get that .
Its a horrible experience dealing with La souris . I will never return there to buy anything.
28 April 2026
Reply from La Souris
Dear Smit,
Thank you for your detailed feedback. We’re very sorry to read about your experience and understand how frustrating the delays and lack of communication must have been.
We sincerely apologize that the delivery of your e-scooter took significantly longer than initially promised and that you had difficulty reaching our customer service. We also regret the long waiting time in-store and that not everything was ready upon pickup.
Regarding the missing accessory, at this moment, two of the required parts are unfortunately not in stock. We are currently waiting for these items to arrive, after which we will complete this for you as soon as possible.
We understand that this situation has not met your expectations, and for that we truly apologize. Your feedback is important to us and will be used to improve our processes and communication.
Kind regards,
La Souris
The explanations were as expected
The explanations were as expected. the boys behaved exemplary and patiently
29 April 2026
Reply from La Souris
Dear Alexandra,
Thank you for your kind review! We are glad to hear that the explanations met your expectations and that our team behaved in an exemplary and patient manner. We truly appreciate your feedback.
If you need any further assistance in the future, we are happy to help.
Kind regards,
Hailey
La Souris
Disappointed
I placed an order for a fatbike which was in stock according to their website. To me the biggest reason for ordering it. They sent me an email informing about the delivery week, which was 3 weeks later. 2 weeks later i called to make sure that it would be delivered next week.They confirmed that. As i hadn't received any status updates i called again to inform for the day of delivery, but then they said that it was again out of stock and that i had to wait for another 5 weeks! for it. Extremely disappointed and of course cancelled the order.
28 April 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We’re very sorry to hear about your experience and understand your disappointment regarding the changes in the expected delivery time.
We would like to note that we had sent you a request for additional information in order to look into your order more closely, but unfortunately we did not receive any details back from you. Without these details, we were unable to further investigate what exactly went wrong in your specific case.
We understand how frustrating it is when expectations around stock and delivery are not met, and we sincerely apologise for the inconvenience this has caused you.
If you are still open to it, we would be happy to look into this further with you. Please feel free to contact us with your order details via WhatsApp or social media so we can review this properly.
Kind regards,
Hailey
La Souris
Bought the bike cuz service told me…
Bought the bike cuz service told me that deliver will be next day, finally W8 one month, i dont Blame a seller i Blame the system.
28 April 2026
Reply from La Souris
Dear Damian,
Thank you for your feedback. We’re sorry to hear that the delivery took significantly longer than initially communicated. We understand how frustrating it must be when expectations about next-day delivery are not met, even when this is outside the control of the salesperson you spoke with.
We appreciate that you distinguish between the seller and the broader process, and we take your experience seriously. Clear and accurate communication about delivery times is very important to us, and we will review this internally to prevent misunderstandings in the future.
Thank you for your patience, and we hope that despite the delay you are now enjoying your bike.
Kind regards,
Nadia
La Souris
Reply from La Souris
Beste klant,
Thank you for your review! We’re glad to hear you’re satisfied with our service. We appreciate your feedback and are happy we could help you.
We hope to see you again in the future! 😊️
Kind regards,
Hailey
La Souris
Reply from La Souris
Beste Nigel,
Thank you for your review! We’re glad to hear you experienced good communication and good service. We appreciate your feedback and are happy we could help you well.
We hope you enjoy your purchase and look forward to helping you again in the future!
Kind regards,
Hailey
La Souris
Umit helped us got an amazing fat bike…
Umit helped us got an amazing fat bike and was super helpful.
25 April 2026
Unprompted review
Reply from La Souris
Beste klant,
Thank you for your review! We’re glad to hear that Umit was able to help you so well in finding an amazing fat bike, and that you’re satisfied with the service. We’ll make sure to pass on your kind words to him.
We wish you lots of fun and safe rides with your new fatbike! 🤗️
Kind regards,
Hailey
La Souris
Umit helped us got an amazing fat bike…
Umit helped us got an amazing fat bike and was super helpful .
25 April 2026
Unprompted review
Reply from La Souris
Beste Miriam,
Dankjewel voor je mooie review! Wat fijn om te horen dat Umit je zo goed heeft geholpen bij het vinden van een fatbike en dat je zo tevreden bent over de service. We geven je compliment zeker door aan hem.
We wensen je veel plezier met je nieuwe fatbike en veilige kilometers! 😁️
Met vriendelijke groet,
Hailey
La Souris
Takes to long to get your order,online…
Takes to long to get your order,online it say two weeks,but reality is 4-5 weeks
23 April 2026
Unprompted review
Reply from La Souris
Dear Tomas,
Thank you for your review. We understand that the delivery time feels longer than expected and does not match what you anticipated.
We would like to clarify that the delivery time mentioned online is an indication and may vary in practice due to factors such as demand or parts availability. Your order is currently scheduled to be delivered to the store in week 20.
We understand that waiting can be frustrating and we are doing our best to have your order ready as soon as possible.
Kind regards,
Hailey
La Souris
Very bad online customer service
I order a bike online and arrived in the store scratched. Never got an answer on the email or WhatsApp. I was lucky enough to meet in Amstelveen store's salesperson who helped to get a new bike (took us another 2 weeks). SO IF YOU ARE LOOKING FOR AN AFFORDABLE BIKE YES, BUT IN CASE YOU HAVE AN ISSUE GOOD LUCK!
15 April 2026
Reply from La Souris
Dear Areti,
Thank you for sharing your experience. We are sorry to hear that your bike arrived in the store with scratches. This is not the level of service we aim to provide, and we understand how frustrating this must have been. At the same time, we are glad to hear that our colleague in our Amstelveen store was able to assist you and help arrange a replacement bike, even though it unfortunately took additional time.
Your feedback regarding our communication and response times is taken seriously, as this is an area we are continuously working to improve. We understand that good support is especially important when issues arise, and we clearly fell short in your case. If there is anything still unresolved or if we can assist you further, please feel free to contact us directly via social media or send an mail to info@lasouris.nl. We are here to help. Our apologies for the inconvenience and thank you for your feedback.
Kind regards,
Hailey
La Souris
Hello
Hello, it was really good service. umit is the best guy for service so nice and fast in working. i wish good luck to him
21 April 2026
Unprompted review
Reply from La Souris
Dear Ahmed,
Thank you very much for your kind review. We’re glad to hear that you are satisfied with the service you received. We will make sure to pass your compliment on to Umit. It’s always great to hear that his work and service made a positive impression. We appreciate you taking the time to share your experience and wish you many safe and enjoyable rides. 😊️
Kind regards,
Hailey
La Souris
Review:250 Euros paid, order cancelled, still no refund after 14 days
Review:
I am extremely disappointed with the service from La Souris. I placed an order on April 6th and paid €250 upfront. Due to an issue with SprayPay not connecting, I had to cancel the order immediately.
It is now April 20th two full weeks later and I still have not received my refund. To make matters worse, they are completely ignoring my emails and I cannot get through to anyone by phone. It is unacceptable for a company to hold onto €250 of a customer's money without any communication or status update.
I want my refund processed immediately. Please contact me to resolve this.
6 April 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We are sorry to hear about your experience and understand your frustration regarding the refund process and lack of communication. This is not the service we aim to provide.
We would like to inform you that we have previously sent you a request for additional information in order to properly investigate and process your case. Unfortunately, we have not yet received the required details from you, which is currently preventing us from proceeding further with your request.
As soon as we receive the requested information, we will immediately review your case and ensure it is handled as quickly as possible. You can contact us via WhatsApp or social media.
Kind regards,
Hailey
La Souris
Cross boss mini v20 pro lost power, heavy non electric bike.
What Went Wrong?
My experience with purchasing this bike has been less than satisfactory. I've encountered similar situations in reviews where customers report issues. After ordering online, I waited six days without receiving any email, call, or contact from the store. This prompted me to visit the nearest store for clarification.
Upon arrival, I was informed that the bike I ordered and fully paid for was no longer available, but that there was an alternative model at a higher price. Eventually, after purchasing a higher-end model with accessories I did not require, I received the bike. Following that, the bike performed well for six months without issues, except for the fact that the claimed range was never achievable for either of us.
Suggestions for Improvement
It seems that the overall quality of the product range could be improved. The company appears to be selling a high volume of bikes but is struggling to deliver the level of service promised.
After six months of use, I encountered a significant problem where the bike lost all power. While it can still function as a conventional bicycle, it is quite heavy. As someone weighing 85 kg and measuring 180 cm, I find it difficult to maintain speeds over 15 km/h and struggle after just 1 km.
I visited the shop to address this issue but initially left the bike at home due to its weight. When I inquired about the repair, I was told to return with the bike after making an online appointment. I emphasized that the bike was less than six months old and should be covered under warranty, which led to an agreement that I could leave the bike for inspection.
However, when I returned as scheduled, the staff member I spoke to was not present, and another employee informed me that I needed an appointment. After some discussion, I was allowed to leave the bike for service, but I was advised to check back in two to three weeks.
Weeks went by without any communication from the store. Upon my next visit, the first employee recognized the bike had been there the whole time but had not been informed of its status. He suggested I check back again in two to three weeks due to potential delays in sourcing spare parts.
Now, eight months after my purchase, the bike remains non-functional, and I find myself in a situation where I believe it would be appropriate for this reputable company to acknowledge the warranty and the premium price I paid. A proactive response offering a refund or an acceptable resolution would greatly improve customer satisfaction.
This bike was intended for daily commuting, and I suspect I am not alone in relying on it for transportation. When it fails, it creates significant disruption to my routine. I question why so many of these bikes are sold if timely repairs and support cannot be provided.
10 February 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your detailed review and for sharing your experience with us. We are sorry to read that your journey with the purchase and use of your bike has not met your expectations.
We understand your frustration regarding the availability of the model, communication in the store, and the later issues with the bike. This is of course not the service experience we aim to provide.
Following your case, we had previously sent you a request for additional information so we could properly investigate your situation and check the status of your repair. Unfortunately, we have not yet received any response or further details from you, which means we have not been able to proceed with the investigation.
We would still like to carefully look into your case and work towards a suitable solution. Therefore, we kindly ask you to contact us via WhatsApp or social media so we can further assist you.
Kind regards,
Hailey
La Souris
Reply from La Souris
Beste Mano,
Dankjewel voor je mooie review! Fijn om te lezen dat je zo tevreden bent over onze medewerkers en dat ze je goed hebben kunnen helpen.
We waarderen je feedback enorm en geven het compliment graag door aan het team. 😊️
Met vriendelijke groet,
Hailey
La Souris
Good service The people working there are good and busy...
De mensen werken daar is goed and bezig ik was blij dankjewel la souris
16 April 2026
Reply from La Souris
Beste,
Dankjewel voor je mooie review! Fijn om te horen dat je tevreden bent en dat ons team je goed heeft kunnen helpen.
We waarderen je bericht en geven het compliment zeker door aan de collega’s in de winkel. 🤗️
Met vriendelijke groet,
Hailey
La Souris
In the shop Antwerpen the responsible…
In the shop Antwerpen the responsible person is really professional and did his best and honest.
Services delivery is also perfect and updating at every step.
14 April 2026
Reply from La Souris
Beste Ilyas,
Dankjewel voor je mooie review en je complimenten voor onze winkel in Antwerpen. Fijn om te horen dat je de service als professioneel en eerlijk hebt ervaren en dat je goed op de hoogte bent gehouden tijdens het hele proces. We geven je complimenten zeker door aan het team in Antwerpen, dat wordt gewaardeerd. 🤗️
Met vriendelijke groet,
Nadia
La Souris
Order Delay and No Customer Support
I ordered my scooter one month ago. Before I placed the order, I was contacted daily and guided through the process. However, once the order was finalized, I have not received any updates for over a month.
I have tried to contact customer service, but it has not been possible to reach anyone by phone. I have waited more than 40 minutes on multiple occasions, only for the call to be suddenly disconnected.
I was initially told that the pickup time would be 1 to 2 weeks, but now I have already waited more than 4 weeks, and I am being told I may need to wait an additional 3 weeks. No one has been able to clearly explain the reason for this delay or provide proper guidance.
This has been a very disappointing and unpleasant experience. The lack of communication and the broken promises are unacceptable. Unfortunately, I have not been able to speak to a single person since placing my order.
Based on my experience, I cannot recommend this company.
16 April 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We are sorry to hear that your experience has not met your expectations, especially when it comes to communication and the waiting time. We understand that it is frustrating not to receive updates after placing your order, and we sincerely apologize for the inconvenience this has caused. This is not the level of service we aim to provide.
Regarding your order, we would like to inform you that it is scheduled to be delivered in week 18 to our store in Rotterdam. Our steam will contact you as soon as your order is ready to be picked up. We also regret to hear about the difficulty you experienced in reaching our customer service. We are currently experiencing high demand, but we are actively working to improve our availability and response times. Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to reach out to us via social media or via WhatsApp on our website.
Kind regards,
Hailey
La Souris
Structure is needed in the work place
Structure is needed in the work place. You can do better.
5 February 2026
Reply from La Souris
Beste Thompson,
Bedankt voor uw review en het delen van uw feedback. Wij nemen uw opmerking over de behoefte aan meer structuur op de werkvloer serieus. Dit soort signalen helpen ons om onze processen en organisatie verder te verbeteren. Wij blijven werken aan het verbeteren van onze service en efficiëntie, zodat wij onze klanten beter en consistenter kunnen helpen.
Met vriendelijke groet,
Hailey
La Souris
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