Some one took my parcel. Notified LandsEnd and EVRi. Neighbor recorded taken 1 hour later man not identified. Replacement vest Ts came yesterday. Black one not identified as LandsEnd. Will keep it tho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering process was easy and intuitive. EVRI messed up the delivery but once it had been retrieved, the dress was gorgeous but just a bit too revealing so I had to send it back. I rarely send t... See more
Company replied
I am a conventional UK size 12 I have been frustrated and disappointed that the S size I always ordered with confidence was consistently a size too big and baggy. Furthermore when I returned t... See more
Company replied
I've been buying clothes from Landsend for many years and have never been disappointed. It's a pleasure to scroll through all the pages. Occasionally I've had a problem with size and found the small... See more
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Company details
- Clothing Store
- Men's Clothing Store
- Outerwear Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.
Contact info
Lands' End Europe Ltd., LE15 6US, Oakham, United Kingdom
- 0800 376 7974
- customercontact@landsend.co.uk
- www.landsend.co.uk
4.5
Excellent
59K reviews
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Delivery arrived on time
Delivery arrived on time. Good quality swimming costume. Second time I’ve purchased this tugless costume. It fits me well as a petite person.
28 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear your delivery arrived on time and that you're happy with the good quality of your swimming costume. It's wonderful to know it fits you well as a petite person, and we appreciate you choosing us for a second time!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy you found a good quality wardrobe staple at a good sale price. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Fast delivery of a great item
Fast delivery of a great item. Good price. Always a reliable company.
28 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you received your great item quickly and at a good price, and that you find us to be a reliable company. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're so happy to hear you found great deals and that your delivery was quick! We appreciate your kind words.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're happy to hear your parcel arrived quickly and the product met your expectations. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
great service all round products arrive…
great service all round products arrive on time fantastic quality particularly the option of tall sizing
helps enormously
28 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you experienced great service and that your products arrived on time. It's wonderful that you appreciate the fantastic quality, especially the option of tall sizing, which helps enormously.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're so pleased you found our delivery prompt, the t-shirts excellent quality, and that you liked the colours. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Reply from Lands' End Europe ltd
Stephen Burns,
We appreciate your positive feedback! We're so happy you found our website easy to navigate and that your delivery was quick. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
I am sorry that I ordered to the uK…
I am sorry that I ordered to the uK from Europe. The taxes and delays were not worth the products. I would have thought that some more convenient system UK/EU was worked out already.
22 July 2026
Reply from Lands' End Europe ltd
Thank you for your review. We're sorry to hear that the additional taxes and delivery delays meant your experience did not meet your expectations. Deliveries to destinations outside the UK, including EU countries, are subject to import duties and taxes because the UK/EU post-Brexit trade agreement only applies to UK-made products, and our products originate from outside the UK. These charges are levied when the shipment reaches its destination, and payment of any applicable duties and taxes is the responsibility of the recipient.
We appreciate your feedback and understand your frustration with the process. Thank you for taking the time to share your experience with us.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Easy to Order
Easy to Order. Plenty of choice. Sizing perfect. Quality of Lands End clothes that I’ve ordered and received have always been of such great quality. Order arrives very quickly after ordering. One of the best to rely on all round. Excellent.
21 July 2026
Reply from Lands' End Europe ltd
We're delighted to hear that you found our ordering process easy and appreciated the wide choice available. It's wonderful to know that the sizing was perfect and that you consistently receive great quality items with quick delivery. We truly value your trust in us.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Efficient return service
Unfortunately, I needed to send the item back and the process was easy and efficient and repayment was swift.
22 July 2026
Reply from Lands' End Europe ltd
We're happy to hear that your return process was easy and efficient, and that you received a swift repayment. We appreciate your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Pleasant helpful patient staff
Pleasant helpful patient staff.
Order came promptly.
Awaiting refund
21 July 2026
Reply from Lands' End Europe ltd
We're so glad our staff provided a pleasant experience and your order arrived promptly.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
I have been a customer for years and …
I have been a customer for years and now keep having g to request a brochure from you. I don’t like shopping on line so a brochure is necessary. You’re losing custom by ignoring my requests.
17 July 2026
Reply from Lands' End Europe ltd
Thank you for your review. We sincerely apologise that you have had to repeatedly request a brochure and that this has not been provided as expected. As a valued customer of many years, we understand how important our catalogue is, particularly if you prefer not to shop online.
We have notified our Marketing Department of this issue and have asked that brochures are sent to you going forward. We're sorry for the inconvenience and frustration this has caused, and we appreciate you bringing it to our attention. Thank you for your continued loyalty to Lands' End.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy that you found our service quick and accurate, and that the items were of excellent quality. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Great items in sizes that fit everyone…
Great items in sizes that fit everyone petite and tall. Well made garments for all seasons.
21 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that our items come in sizes that fit everyone, from petite to tall, and that you find our garments well-made for all seasons. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Customer Services were excellent when I…Excellent Customer Service
Customer Services were excellent when I had a problem with return postage and Evri.
5 August 2026
Reply from Lands' End Europe ltd
We're delighted to hear that our customer service team provided excellent assistance when you experienced an issue with your return postage and Evri. Thank you for your positive feedback.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy you were pleased with our sale prices, the quality of our products, and the promptness of our delivery. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Easy to use website
Easy to use website, searching and ordering.
Purchases are despatched quickly and clothes are of good quality.
21 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you found our website easy to use for searching and ordering. It's wonderful to know your purchases are dispatched quickly and that you appreciate the good quality of our clothes. Thank you for your kind words!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Lands End are always great apart from…
Lands End are always great apart from the time taken to acknowledge and reimburse returns.
We have used them for many years and though the quality isn’t always as good as it was they still supply a very good range of clothing.
21 July 2026
Reply from Lands' End Europe ltd
Thank you for your review. We're delighted to hear that you've been a Lands' End customer for many years and continue to enjoy our range of clothing. We appreciate your comments regarding the quality and are pleased that you still find our products offer good value and choice.
We're sorry that you've found the returns process slower than expected. If you use our returns portal, returns are typically processed and refunded within 24–48 hours of being received, we would be more than happy to assist you in this for any future returns.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Excellent ordering service both online…
Excellent ordering service both online and by phone. Personal service on phone is prompt efficient and your staff are amazingly helpful,
21 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you found our ordering service excellent, both online and by phone. It's wonderful to know that our staff provided prompt, efficient, and amazingly helpful personal service.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
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