Land Rover Reviews 

My new expensive Range Rover needs 2 new keys and a BCM module, RR can't give a date on the BCM module !! How can they manufacture these cars and not have spares !!

Range Rover. Biggest loss in 56yrs of cars ever had. Rudest staff ever dealt with. Lost a 12k part exchange completely in their PCP thieves deal in 7months nothing back. No wonder their reputation and reviews are so bad. I am carless and lost my Audi that retailed 15k...7 months and give them their car back with just £1,400! And paid pcp 7months. I will never touch a Range Rover in my life again. Reviews 1.4 says it all

I would advise not to use the one in Staples corner as they’re very unprofessional. I’ve been here from 130. It’s now 10 to 4 and no one still hasn’t advised me on what is going on with my car but they are requesting money which I will not be paying until I’ve spoken to someone this is despicable for range Rover and not acceptable. They don’t even communicate with you very appalling customer service.

Absolutely shocking Service

Turbo blown on a 2 year old Land Rover Defender.

Constant arguments about warranty work, and when finally agreed told there is a 9 week lead time.

In the meantime been given a crappy little honda as a courtesy car.

What on earth have has happened to this brand?

Honestly the worst customer service I have ever experienced. Land Rover caused an electrical issue on a recall on my car in June 2024 and the car has been back in the garage 4 times and yet still cannot be resolved. Rebooked for a 5th time early March and was told I needed to wait for 6 weeks for a courtesy car. Then comes the appointment date and I get a call the night before, 30mins before closing times advising the courtesy car is not available and would need to rebook and to call in to do so. 30mins of waiting on a call and no answer now your closed until tomorrow where I have made arrangement to get my car to you for you to resolve a problem that you caused only for you to now say it cannot happen. I have worked in customer service my entire adult life and this branch has no clue on what customer service is or how to problem solve an issue you created! This is my first review I have ever written due to the pure frustration and anger you have caused me along with all the inconveniences over the past 10 months trying to get this issue resolved due to your own incompetent team.

£4187.48 for dealership replacement Diesel Particulate Filter on a Sep 2020, 22,500 mile Disc Sport which I paid £31,000 for 2 years ago. If I pay the invoice myself the part gets 2 year guarantee, if JLR offer to help with cost which is still under consideration it will carry NO GUARANTEE. BUYERS PLEASE BE CAREFUL AND GOOGLE DPR DEFECTS LANDROVER before purchasing any make and model of diesel landrover especially 2017 to 2022. There's an awful lot of chat about it online / severely out of pocket customers - and legal firms have now become involved. Clearly wish I had known all of this prior to being sold the car by a LR Dealership (who must have been aware). Just worries me they are still selling affected vehicles on their forecourts and feel people should be warned.

“Bought a Land Rover two years ago and the engine has already blown. Land Rover’s response? A mere 40% toward repairs—less than the car is worth. Completely unacceptable. Avoid Land Rover at all costs.”

All of the time we tried to go on holiday it always broke down because of the “heavy” weight. This car is supposed to take this weight.😡 we have had to cancel many holidays because of this , especially caravan holidays.

My 2023 130 Defender broke down on Sunday and left me stuck on the roadside. Vehicle recovered and informed that a courtesy 110 would be delivered to my home on Tuesday.

It is now Thursday, no courtesy vehicle and no contact from Land Rover, my vehicle is used for business purposes and so they've dropped me right in it !

now don't get me wrong I love my Defender but it's just such a crapy experience that you'll bite my hand off for £90k to buy it, full of the promise of luxury motoring and excellent back up only to disappoint. Funnily enough you managed to send me a fancy folder yesterday encouraging me to buy a Defender. That's obviously not going to be happening.

Sort your act out !

Do some loss sales analysis, your product reliability reputation is terrible. your products are slowly becoming a laughing stock due to this, and the after sales service is non existent. You're making other manufacturers look better and ruining what used to be a great brand.

Landrover head office designed and built a Range Rover evoque with engenium engine. The evoque model is 2016. I purchased the car and I’ve had oil dilution issues for 9 years and I’ve been told for then9’years it’s my driving style. I’ve recently had DPF oil dilution timing chain and turbo failures all known issues for this model again known issues/defects with this car. I requested over 5 years ago to have my car replaced - all they tell me is lies and take no responsibility for these known defects and blame the age of the car. They were aware of these defects and should have recalled the cars and told owners. These cars are also a security risk due to key access and now car insurance is high. Again Landrover take no responsibility I need my car replaced with a secure/stable one

Land Rover Stratstone
I booked an appointment to sell my car and provided all the necessary details in advance. However, upon arrival, I was informed that my car was too old and they wouldn’t accept it. It would have been helpful to know this beforehand, especially since all the information was submitted online. I was told they couldn’t contact me because my details supposedly didn’t go through — which I found a bit ironic, given that I received a text reminder about the appointment earlier that same day.

Dropped my car off for service, MOT and recall.. everything fine this morning, staff polite and friendly. Phone call to say hold up with the service but would call back in 20 minutes, I called 13 minutes later to advise if service hasn't been done then leave it as I need my car, but was told my car was ready and away to get washed and hoovered... car wasn't washed or hoovered , spoke to one of the managers who offered to collect my car and get it valeted which I explained I would pay at my usual place to get it cleaned as I don't love local would cost me as much in fuel... so basiclly you offer a service yous don't fulfill, take the money and it's not cheap for a service, it's like thanks see you later got your money now... if a hold up with the service surely communication is key?? Not one person could tell me the reason, offered to call me tomorrow.. don't bother.. as for the gentleman that was dealing with me if he has any confidence issues dealing with the public then as a company you need to support him with this... certainly a different experience when collecting the car, dropping it off yous couldn't be nicer... WORST experience ever!!!

Had an excellent Customer experience at Kendal Land rover this weekend, Polite and courteous on the phone setting up the service and a professional and welcoming experience when visiting on site. Having previously had a bad experience at a nearby BMW dealer, I can absolutely recommend these for a great experience. A shout out to Georgia, and the manager who helped me move some items from car to car.

I bought a new Evoque PHEV in November 2024. On January 11, one of the keys would not work. I changed out the battery, and it still did not work. I contacted the dealer where I bought the car (Imperauto in Valencia) on January 11. Since then, I have been sent to the Gandia branch of Imperauto on three different occasions. Each time wasted four hours plus. They still have not been able to fix the key or provide a new one that works. So here we are over two months later, and I do not have a spare key for the car. Unbelievable. A flat battery in the key has lead to all this???

Update.
As of today, I still had no useful response or resolution from IMPERAUTO or from Land Rover itself. I went to Denikey, a business that specialises in making and repairing/reprogramming car keys. In 30 minutes they reprogrammed the key and all is working properly. IMPERAUTO and Land Rover ought to be embarrassed and ashamed. When I suggested they should cover my cost (the car is only 5 months old), they strenuously denied this.

I stupidly purchased a brand new Evoke without reading these reviews. I read about performance etc, but not about the biggest issues with this car. Starting with insurance, this car probably has the highest insurance costs on the market, why? Because it is the most stolen car in the Uk. They failed to tell me this when I purchased car. Value, my car has dropped in value by over £30k since I purchase it two years ago. Computer, the car’s computer is always going wrong, it often requires software updates or it will stop working. It is actually scary when you are driving and the cars panels switch off for no reason. Service, be prepared to pay big money on service of this car, especially as every year that passes the problems with the car continue to escalate. It is a complete joke, this company should be embarrassed to how bad their cars are in addition to all the extra costs. Yes, they look nice but that is all. Do Not waste your money with this company as it will only bring regrets as it did to me and many others.

Worst company ever! Have had a discovery sport of which caused nothing but problems, sold it for discovery 5. Full landrover history with 50,000 miles on clock when engine just died with no warnings. £17,000 repair bill and JLR don’t want to know or help in any way!! Most un-reliable cars ever and don’t ever want to help!!

Encountered a vehicle problem four weeks after buying a brand new Range Rover Sport. It then took seven weeks to get this looked at with the Land Rover dealer. The car then went into dealer and seven hours later still sitting in garage and not even looked at. Having a fault on a £100k plus car inside first month is unacceptable but if you then add in seven weeks wait and the dealer letting it sit in their yard for seven hours is not the service you expect for a premium brand.
The final nail is contacting Land Rover customer service to be told they were not getting involved and contact their dealership.
Unbelievable customer service and vehicle reliability. My daughter bought a second hand Ford from Vardy that had an issue but were totally looked after. JLR should maybe learn from this.

I wish I had thoroughly read and Listened to the reviews before buying my car.
I've had an Evoque for 7 months now. The first day I bought it, I had the belts changed as suggested by everyone. In the 7 months I have done 3k miles and the car has done 102k miles 3 weeks ago I had an MoT and service carried out. Last week the car just stopped dead. No warning etc. I had the car recovered to a independent Land Rover specialist. They have just contacted me to say that the top half of the engine is knackered. Bent valves etc. The car has thrown a tooth ( ? ). This has just happened yet the car has been meticulously maintained . Upon phoning JLR they do not want to know as the car is over 10 years old. The garage has said that this is a common problem. I'm so annoyed but annoyed with myself as EVERYONE said do not touch a Range Rover. I took my time to find one which has been well maintained but it has made no difference. They are not fit for purpose and its embarrassing that they are deemed a top company. I've a 2k bill coming up to have the engine repaired, then the car will be up for sale straight away. My only consolation is I will eventually get my money back in years to come, as there will be some company offering to sue and get my money back, as it is inevitable that JLR will have 1000's of law suits against them in years to come

Don’t buy a Land-rover. These are SHIT CARS with constant Turbo failure problems and its DPF system failures. Land Rover has a case against them for selling faulty cars and god forbid you ask them for help to resolve their fault problem, they will not help you….I’ve had two cars from Landrover a F Pace jaguar and a landrover discovery sport reg J12 BNK 7 seater for our 5 children…I had the car just over 4 years now and It had constant problems. However I didn’t complain as cars do that sometimes I guess, however when the DPF lights kept coming on I was concerned, booked it into Vertu Land Rover Chesterfield for a service, next day the Turbo blew up the engine with our kids in the car…,they were terrified as the car was smoking and would not turn off. Stranded on the side of the road for 4 hours in cold, until we finally got a the car towed to Land Rover Chesterfield.

They said the Turbo blew and it has ruined the engine and to repair/replace the cost engine is £15,000 to repair..,the car is worth £13,000

I was so confused how can a unserviceable fault of the company Land Rover cost us £15000, So Land Rover has had our car for 7 months now and refuse to fix or sort anything for my family.

Horrible people and company do not buy any cars from Landrover they are faulty as hell and they will not help you if you have problems with there shady products this is why they’re is numerous court cases going on for their faulty Turbo and DPF cars…..I will NEVER buy any car made from Landrover again and recommend people do some research before buying one…JUST DON’T BUY FROM THEM…Audi, Porsche, Mercedes are far better cars to choose from.

YOU’VE BEEN WARNED !!! Google it, DPF and Turbo failures in Land Rovers

Land Rover Discovery Sport was worst car I have ever owned. Out of 3 years of ownership it spent 10 months at the dealers. Amongst the many faults, new turbo, and new engine! Will
Never go near this brand again.