Land Rover Reviews 

Disappointed and let down by Jaguar Land Rover’s lack of accountability.

I purchased a Land Rover Approved Used Warranty in February 2025, following a required inspection carried out by Marshall Land Rover Peterborough. Their technician signed off the vehicle, confirming that the service history met manufacturer standards, which made the vehicle eligible for warranty cover.

Shortly after, my engine failed. When I submitted a claim through Car Care Plan (the warranty administrator), it was rejected due to alleged historical late servicing — despite the fact that this exact history had been approved by Marshall during the official Land Rover inspection.

I raised the issue with Jaguar Land Rover Client Care, who acknowledged the dispute but ultimately said the matter was between the dealer and the warranty company. Despite this being a Land Rover-branded inspection and warranty, no support was offered to resolve the situation or take responsibility. Instead, I was left without a car for months, still making finance payments, while the vehicle sat immobilised awaiting a repair I was promised would be covered.

This experience has been financially and emotionally draining. I followed Land Rover’s own procedures, acted in good faith, and purchased their branded warranty based on their own retailer’s approval. Now all parties are deflecting responsibility.

Jaguar Land Rover’s refusal to intervene and stand by the customer has been extremely disappointing. This is not the level of integrity or aftercare I expected from a premium automotive brand.

My car was only 8 months old when it developed a fault with the lights. My car was with the repair department for 4 months. When I eventually got my car back on 7th May it had a dent on the rear passenger door and a scratch on the front passenger door. I am still trying to get this sorted

Luxury Price, Subpar Experience – Ongoing Dashboard Noise and Dismissive Service

I bought a brand-new Land Rover Range Rover Velar expecting a premium vehicle and premium service. Unfortunately, I’ve experienced the opposite.

Not long after purchasing the car, I noticed a persistent and frustrating dashboard noise—the kind of rattle you don’t expect in a car at this price point. I reported it early on and continued to follow up multiple times. Rather than resolving the issue or taking accountability, I was met with dismissiveness and empty reassurances.

Despite the vehicle being under warranty and marketed as luxury, the after-sales support was disappointing at every level. It felt like once the sale was made, my concerns no longer mattered. I had to chase answers and was left feeling brushed off, with no real resolution provided.

For a vehicle that cost over $130,000, this level of customer service is unacceptable. The Land Rover name might suggest quality, but my experience has been far from it.

If you’re considering buying from Land Rover Australia, I strongly recommend thinking twice—especially if you value proper support and follow-through when issues arise

Bought a brand new Range Rover Evoque from Perth Landrover, Scotland.
It’s not 6 months old yet.
Keyless did not work properly… hit or a miss if it opened the car or not.
When you have the car keys in your pocket and have hands filled with shopping you should just be able to press the keyless. I press the keyless and walk round every door hoping he will open before I have to lay everything on the brought to fish my keys out of my pocket to open the keyless entry!!!
Dashboard display where it tells you the speed limit you are driving in is intermittent.
Driver side window rattles.. needs tightened.
Google maps phone connection from my iPhone works but won’t speak to me.. completely silent.
Took car back and Perth Service Department had it for around 7 hours.
Couldn’t fix connection to allow sound from my iPhone Google maps as didn’t understand why it wasn’t working. (Never had an issue like this before with other evoques in past).
Window would need to be sorted in body shop and they said body shop would contact me with an appointment. They didn’t. I called back the next week and left my name for a call back.. they didn’t call back again.
Speed limit on dashboard that tells you national speed in areas is still not fixed.
They changed batteries on keys but still not working.
So.. all in all nothing was fixed.
It’s booked in again for a few days for them to try to sort.
All I achieved from this visit was my car being washed.!
I was told by service department that the display on dashboard of national speed limit is a luxury feature and shouldn’t be relied upon.
Irrespective of what it’s for or how I use it.. I expect it to work.. I expect everything to work on a new car at the price they charge.
Same old story.. they have your money but customer service is very very slow.
I’m very disappointed in them yet again.😔

A total failure of the window regulator resulted in the drivers side glass shattering. Admittedly, the vehicle was out of warranty being five years old, but I would not have expected this type of component failure in a luxury car. The customer care department did not want to know And would not investigate, despite this apparently being a common fault on discovery five models. I will not be buying from this company again!

Absolutely delighted with the whole package from land rover in Inverness, after some teething problems ( which wasn't really their fault ) waiting for a part , but have made up for it and been outstanding since over and above with attitude and manner and the actual job , very impressed , I would have no hesitation going back !

I urgently need to speak to someone about my Land Rover Discovery Sport HSE, I have not even had the vehicle for 2 years and have spent thousands of pounds on repairs, diagnostics at different Vertu Land Rovers in Yorkshire. It been within repairs totalling nearly a year and has had major components changed including the timing chain, sump pump, injectors due to a underlying oil leak that we have experienced since taking the vehicle, we have now been told that their is a fault with the DPF filter, I really need to speak to someone, I had taken the vehicle out on finance has needed a family car and wanted to give my palliative end of life mum a luxury experience, yet we have had nothing but trouble there was an oil leak from day one and when reported and taken to Vertu was advised all sorted to then still experience it, I have attached a few pictures. Its meant to be a luxury prestige car but we have not once experienced that, we have had to dip into family savings just to cover the cost of repairs that should not be needed and the fact that the technicians were unable to find the root cause of the oil leak and the level of service we have received from front of line staff is second to none. I seek you help in desperation so I can have a vehicle that is road worthy and get this sorted once and for all. I am happy to be contacted to to discuss the issues I have. I will await to hear from you.

I am one of many customers let down by the withdrawal of InControl Touch Apps. I have a 2017 Discovery Sport, my mother had a 2016 Evoque from new, and we like many others have been affected by Land Rover discontinuing the InControl Apps; as a result, cars that had access to Google maps, Spotify, etc, no longer do. But land rover have offered no upgrade, no android auto or carplay solution, not even a screen mirroring app.

Surely the solution is for land rover to design a new InControl Touch app that allows android auto / car play, or screen mirroring (as car mode can be run on th phone and mirrored).

In addition, my car was bought approved used. When I bought it a headlamp wasn't working, and try didn't fix it, and the AdBlue was low. It didn't inspire confidence that it's been properly checked at all, and land rover didn't offer to check or fix the issues. In addition, the Bluetooth frequently turns of on the car, which is extremely irritating. The dealer didn't bother to investigate it properly, because a technician said his phone worked ok with it. Not good enough. Now its out of warranty and there is nothing I can do.

Hands down the worst vehicle I have ever owned and the worst company I have ever dealt with.

If I could give a negative number I would. They don't accept breakdowns in most of the garages. My Discovery's engineer blew up. It stopped on a motorway almost killing my wife, said it was a DPF fault spent 1000+ on a repair then 10 months later it blew again. Finance company said we let it run out of oil! no we had a full oil change 4 months previous. Land Rover, The finance company and the dealership don't care. We have a car unable to drive requiring a new enginer. Avoid these cars , especially second had , at all costs.

I purchased two vehicles the same day at this dealership November21 2024. One of the vehicles I have had nothing but issues with. Under directions of Pramamus RR I brought the vehicle to my local dealership for repairs. I have now had the vehicle into the dealership to be repaired several times. A few of the issues have been repaired. However the there is a modular in the driver's door that's needs to be repaired and Ranger Rover refuse to pay to fix the issue. The modular effects the blind spot worning and the HVAV on the driver's side of the vehicle. My local dealership reached out to Pramus RR service department for more information on the vehicle the response the received is as follows "we have no information on this vehicle. It was a returned lease. All we did was put an inspection sticker on the vehicle" the Pramus RR dealer NEVER PERDORMED THE 300 PLUS INSPECTION PRIOR TO DELIVERINF THE VEHICLE TO ME! I open a case with Range Rover HQ and they where absolutely useless! They messed me around for several weeks. I have reached out to Paramus RR several times and all is get is I will get back to on this or I leave a voice mail and no every gets back to me. Stear clear of this dealership at all costs they will not do the right think.

I bought a brand-new Range Rover Velar from the official dealer in Tangier, Morocco, just 4 months ago.
Three days ago, while traveling from Morocco to France, the car suddenly broke down near Málaga, Spain — without any warning.

I contacted Land Rover service. They took 24 hours to respond, and then said, “We will see.” Since then, I’ve been left without a solution, in a foreign country, with no transport.

This is a brand-new vehicle under warranty — how is it possible there’s no support? I am shocked and extremely disappointed by the lack of after-sales service and responsibility.

I regret trusting this brand. A luxury car should come with serious service. This is not luxury, this is abandonment.

Awful service and communication. Do not buy a Range Rover Evoque Hybrid . . . nothing but issues !

Breaks every month. Customer service non existent. This is financially the worst decision I have ever made. I have lost about 10 grand in repairs and Landrover couldn't care less.
Landrover make me utterly embarrassed to be British.

Time wasters…..low enough px quote given online then when visiting the showroom in Liverpool attempted to take a further 1k off the trade price and sell 2k worth of insurance add ons that only a complete mug would even entertain….I’m now checking out other cars as I will not deal with these cowboys ever again .

I ordered a new Defender in February, been waiting for 3 months, they have now cancelled the order as they are not making my specific model anymore.

Avoid avoid avoid they dont make them good any more faults after faults mechanics have no knowledge how to repair or help fix the issues on top of that dirty your car inside leavening dirty scuffs brake something new and then hide away always on annual leave

My new expensive Range Rover needs 2 new keys and a BCM module, RR can't give a date on the BCM module !! How can they manufacture these cars and not have spares !!

Range Rover. Biggest loss in 56yrs of cars ever had. Rudest staff ever dealt with. Lost a 12k part exchange completely in their PCP thieves deal in 7months nothing back. No wonder their reputation and reviews are so bad. I am carless and lost my Audi that retailed 15k...7 months and give them their car back with just £1,400! And paid pcp 7months. I will never touch a Range Rover in my life again. Reviews 1.4 says it all