Lampsy Reviews 

The desk lamp I ordered was delivered damaged on the 27th December. I requested a return and replacement lamp on the same day. Received an email that the return would have to be reviewed and this could take up to 2-3 working days.

I appreciate its been the New Year holiday but I still haven’t received any return information from Lampsy – it’s now the 8th Jan.

I’ve emailed (no response), phoned (one answered call – they said they would process on the same day – they didn’t. All other calls go to a message service after 2 mins). I’ve even tried their ChatBot (no help).

It seems you either have an excellent experience with Lampsy or it’s dreadful, mostly around a returns process. I’d really like to give them the benefit of the doubt, but other buyers’ comments around faulty products confirm my experience.

Update (9th Jan) - have now received return instructions and I've requested to refund. Better late than never, Lampsy....

Excellent customer service and very helpful when answering queries.

I ordered the wrong product and contacted them to cancel before shipping. I often find this hard to do with most companies but Lampsy responded quickly and refunded immediately. Thank You so much for not making this a battle I highly recommend this company.

Beautiful lights and great quality thank you!

Dreadful service. I order a lamp base, said delivery was days but it took several weeks. When it did arrive, there was an incorrect part so is unusable. No one answers the phone when you call. I have asked for a replacement by email, responses are slow, commitments are vague and I still have no idea if the replacement has been ordered or when it will arrive. I have asked for details of their complaints service but no response.

I Have ordered several things thru Lampsy and not had any issues Customer service was fantastic. When things were not quite in stock they communicated this promptly and managed the delivery timeframe. I will continue to return

I’ve ordered a lamp which was quite slow to dispatch (ordered on the 11th, shipped on the 15th) and then wasn’t actually delivered by the courier. If you try click through their contact link from the terms and conditions their website breaks, if you email hello@ address advertised on their website it bounces and I’ve been chasing for a few days now for a status update. I’ve just emailed the help@ email they’re sometimes using to reply on here, to see if that makes any difference.

In any event they’ve now missed the date I’d paid someone to come and fit it, so time to see if they can be bothered offering compensation.

Shocking customer service…nothing beyond automated emails/instagram responses. Ordered item nearly 3 weeks ago with a supposed 5 day delivery promised. Still nothing…no idea if this is a legitimate company as there has been no human contact to our concerns. Please be VERY careful if even considering placing an order. Read all the reviews first

This is a scam!!!! I ordered on the 2nd of December and I am yet to receive my light! It has been over 2 weeks and they claim it is a 3-5 day delivery. I messaged them and they sent a chat bot!! Do not order from here.

Great quality, quick delivery and approachable helpful customer service.
Will buy again for sure.

I placed an order on 1 December 2022 but I have not heard from this company since then. It can’t be reached by email, live chat or Facebook. It’s getting very frustrating now trying to get an update.

I have placed an order and like everyone else on this, there is no custumer service, nothing ! I never received the items, I have emailed etc... they took my money away and just dont respond. I am now reporting them to consumer act etc... but please TRUST PILOTE, help us

**Absolutely shocking service from this company** a long list of what went wrong DO NOT USE!

-No one picks up the phone ever.
-the email address advertised doesn't work and has a bounce back sayung itndoesnt work!!
-advertising items as in stock and can delivery within a 5 days is wholly inaccurate.
-finally get replies via messenger and then sent inaccurate message regarding the dispatch stating items were being prioritised for disptach and then a few days later being told they arejy even in stock! Then futher delay and just silence when messaging!

Utterly useless.

Sold me faulty lights. No answer to emails to arrange a return/exchange and there are no other contact details. If it was for a higher amount I would be taking them to small claims court but the amount I spent with them doesn't justify it. Avoid these con artists at all costs

Customer service doesn't respond. I placed an order nearly 2 weeks ago, and never received any notification of my order shipping (even though the shipping option I chose was 3-5 business days). I tried reaching out via email twice, left a message via the live chat on their website, Instagram messaged Lampsy, and called the customer service phone number and couldn't get through.

Really good service from Lynn. I chased up the delivery for my lights and received regular updates and they arrived when expected. The Nordlux artist lights we ordered are great quality and look fantastic! Thank you.

Evening, it’s not often I leave reviews, but I’m going to start leaving more!

Why Lampsy as a start?

I was recently the victim of a con artist while trying to order a sink online!

Lampsy’s service on the other hand has been totally different.

I ordered three exterior lights which weren’t in stock, I was happy to wait as they were up front and said they were waiting for them. Once arrived, one was broken. They have quickly resolved this and another is on the way.

A lot of issues are based around supply of products, whether it be used to one’s advantage through white lies or not. With Lampsy I feel I received direct, honest and prompt responses. Sometimes that’s all we need! Just to be up to date and know instead of left waiting or in the dark!

Oh, BTW, the lights are also great for the price, cheaper than John Lewis too!

Great looking products.

Ordered the centre lighting pieces of our new home and really love the Lampsy products we chose. They look great and have definitely given the place some character.

Unfortunately, one of our globes was broken and so I reached out to the team to support in correcting this (glass is surprisingly fragile *shock* so no finger pointing occurred). The only thing I wanted to know was whether they can supply a new one and shout out to Lynn who helped in delivering this after contacting the dispatch team.

Patience is needed for sure but worth it in the end.

A really good quality light litting which looks much more expensive then it is. Item was delivered quickly and well packaged.

Not to be trusted
They say delivery in 3-5 days.
Swap days with weeks and you would be closer.
Terrible terrible customer experience including from their MD
DO NOT USE THEM