Pagazzi Lighting Reviews 9,457

Excellent experience at Pagazzi Braehead. Friendly helpful customer service from minute we walked in. Advisor was super helpful, guiding us and informing us about various lights. Nothing was to much... See more

Purchased 3 new light fittings and enjoyed our visit to the store in Lakeside Doncaster. Electrician put up 2 light fittings which look good. One is too large for our room and on contacting the sto... See more

The sales assistant really helped us - we had been shopping for lights all day and we had returned to Pagazzi for a second view of the lights that were on our shortlist. She didn’t just try to sel... See more

My experience at Bicester Pagazzi was superb! I bought lights for my new home ages ago. When I went to fit them today I realised my ceiling height was too low for the pendant drop. I called the store... See more

Bought two bedside touch lamps from the Doncaster Lakeside store. When we got them home one had an uneven base so wouldn’t stand straight. Took it back following day and item was replaced immediately.... See more

Great show room, lots of choice, helpful staff and an easy transaction once items chosen. I brought back one standard lamp as it didn't look right & was way too bright for the room - no questions as... See more

Initially contacted the shop for request of a product. The person who answered was polite and incredibly helpful. Told me, unfortunately, the item I wanted was only available online. Purchas... See more

Great product, bought in shop but damaged so returned. Only option was to order online which I did. Could not believe how quickly the product arrived. When it did arrive it was very well packaged and... See more

I found the return process at Pagazzi Lighting to be relatively straightforward, however my major concern is the excessive delay in receiving a refund. They take fourteen days to return the money for... See more

The 2 young members of the sales team who served my husband and myself on Sunday 19 Oct 2025 at the Aberdeen Beach store were excellent. They were so knowledgeable about the lamps they were selling, h... See more

Poor customer service. I sent a Faulty light back in October, we are now approaching the end of December and still no update despite chasing, leaving my name and number on several occasions. Recei... See more

Recently bought a ceiling light and bulbs to fit the light. Also a quite large table. The customer service was excellent. We needed help getting the large box to the car. Didn't need to ask. T... See more

We purchased around £1000 worth of expensive light fittings from their store in Sterling Mills Tillicoultry , we thought the quality would be excellent only to find when we got them home everything wa... See more

Lovely staff in Aberdeen. Very helpful, knowledgeable of products and spent a lot of time with me suggesting fittings and bulb combinations. I’m very happy with the light fitting and unusual bulbs pur... See more

We only went for a bedroom mirror but the choice was brilliant! No pressure sales but helpful when we asked for tape measure. Got a beautiful mirror and packaged by a very helpful man at the till. He... See more

I love Pagazzi, always buy my wall art and lights etc from there, staff are excellent, great choice and great prices. Recently placed a back order with Braehead’s store and Tony was amazing, great c... See more

Lovely show room packed full of lighting ideas, well worth the 2 hour drive to get there. The website is very good too but it's better to see these things in real life if you are spending a lot of... See more

Purchased a new lamp from your Aberdeen store.. on taking out of the box the light was damaged. Took back the following day to find out the store is now closed down.. absolutely disgusted in how a com... See more

We have just been to Pagazzi Lighting in Bolton and the gentleman Karsen B has been extremely helpful , absolutely brilliant service. I would highly recommend this store. Thank you to Justin and esp... See more

Loving my new Large Thoms Kent Wall Clock, bought it in Sand to go with our new Kitchen and worktop in Persian White Quartz. Loving the size of it 50cm in Diameter and I have a small kitchen, and it... See more

Adam the deputy manager is brilliant . I went in a month ago to buy a floor lamp to match ones I’d bought 12 months ago . There were none in the shop as discontinued . Adam took the trouble to go onli... See more

The staff at the Uddingston Branch are fantastic-I bought lights & extra large Mirror & they couldn’t be more helpful-I’m so pleased with my purchases 10 out of 10 🤩

Unfortunately one of the light fitting we brought when fitted we noticed one of the globes was bending inwards. Although your customer service department agreed to change it because the faulty one w... See more

Looking for a kitchen light with a base of 23 cm and was struggling. Lovely lady showed me a few alternatives to what I was looking at and I bought a gorgeous light that looks amazing in my kitchen- s... See more

We were served by the store manager at Birkenshaw, who spent a great deal of time with us, even though we were only making a small purchase. He was very knowledgeable and helpful.

Love the great selection of products. The customer service i received was excellent. Pagazzi couldn't have been more helpful. I would definitely use this company again and again!!

I made a purchase which I returned the next day. Everything was in condition as bought. They display a 14 day returns policy for refund. However, I was asked for my telephone number and email add... See more

Lovely shop. Helpful but not over powering staff. They were polite helpful and knowledgeable. I purchased a beautiful light. Thank you.

Staff were really helpful. We didn’t feel rushed or pressured into decisions. It’s a real shame that the Warrington branch is closing.

I felt valued and the staff were amazing in helping me choose the lights for my new house. I bought 12 and returned them all and with guidance from the staff now the lights I have got are perfect. Hon... See more

Staff members brought all the lights I was looking for. Showed in different positions. Couldn't have been more helpful.

I had asked to purchase the light and collect later this was not a problem the guy boxed it all for me which was great Good customer serviceb

Had to return an item which didn't suit with absolutely no problems whatsoever the girl serving was lovely.

I love this store it has so many amazing pieces of furniture, lights mirrors. I purchased a new bathroom light with a little bit of sparkle on it.

The most amazing service from Cerys in Braehead. So knowledgeable and went above and beyond for my husband and I. A credit to your business

Left to browse but checked if we needed help. Showed us the lamp with different bulbs to decide which one was best. Polite and helpful staff member,

Helpful assistant and prompt service. Very pleased with quality and price of bathroom ceiling light fitting.

Very good selection of lighting and good prices at Bicester store. Staff very helpful and knowledgeable.

Disappointed that I couldn’t claim the discount in store that was offered on line. Was needing lights asap as I had someone at my home to fit them. Silly that I could order in the store to be sent out... See more

We absolutely LOVE our new light!! Amazing. Easy to install and great customer service.

Paul the manager, the young boy and the girls, couldn’t have done more for me. So helpful and knowledgeable. I’ve been back and told family and friends. Thank you everyone. 😁

I attended a warehouse sale where the sales assistant was friendly and helped me purchase two lamps and two bulbs, totaling £125. However, when I set them up the next day, I noticed the lampshades... See more

I was able to walk into your Aberdeen store and get my two faulty bulbs replaced without question

Have bought 3 high end light fittings over last year at very competitive prices but have been disappointed with short life- time of LED bulbs supplied. Three have failed within a few months. Firs... See more

Great choice at good prices. Staff were very helpful and friendly. Overall a great experience.

Recently purchaded lights from the Pagazzi Outlet store in Doncaster. Lovely service by the manager and staff in the store. After spending over £600 we found one light damaged on the chrome finish. As... See more

We saw a Pagazzi light in Boundary Mill Colne which we thought was wonderful but they had no stock so once home tried to find them elsewhere but every stockist had no stock so I contacted Pagazzi at G... See more

On the day, our experience in the shop was five star. The lady who served us was very helpful, knowledgeable and very very nice!! However, a few days later, my husband and I happened to see the exact... See more

Bought a lamp online 12/10/25 but when it came the stand was bent and the lampshade broken. Returned it for free but its been 14 days since they've received the item (20/10) and still no refund of ove... See more

Bought a new lamp from Pagazzi in Aberdeen, on opening the lamp was damaged / not working.. took back to the store next day to find out they’d closed down. It’s a disgrace how a business can be allowe... See more

I received my item on the 20th november from pagazzi and there were items missing. I spoke to customer service and very little help has been given, saying the item will be in the box, ignoring my ema... See more

Ordered 2 lights - decided on 1 and returned 1. The return was received on 2nd Dec but zero acknowledgement or refund update when I have chased 3times. Definitely put me off using this company ag... See more