Lamps2udirect Reviews 

697
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordered various theatre lamps that I was struggling to get elsewhere. All arrived well packed and in reasaonable time. The ones that have been fitted seem to be perfect for the job and the rest are o... See more

Rated 1 out of 5 stars

I ordered a fan on 13th July. After 9 days I tried to contact them saying, where is it? One email didn't work so I used the sales email. They got back to me the same day. Telling me the fan was a pr... See more

Company replied

Rated 5 out of 5 stars

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... See more

Company replied

Rated 5 out of 5 stars

Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... See more

Company replied

Company details

  1. Lighting Store
  2. Light Bulb Supplier

Written by the company

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Contact info

4.2

Great

TrustScore 4 out of 5

697 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(697)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Be warned - High courier surcharge for Northern Ireland

Watch out if you order for Northern Ireland delivery. Larger items incur a courier charge of £7.95 + VAT, which is fine but what is not clear, in my opinion, is that if you live in Northern Ireland you will incur an additional courier charge of £20 on top of the larger item courier charge as the courier interestingly classes Northern Ireland as an 'export package'. To be fair to Martin at Lamps2udirect there is mention of a surcharge for NI in the T&C's but the extent of this (200%+) could be spelt out more clearly to avoid customers wasting their time.

29 April 2024
Unprompted review
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Reply from Lamps2udirect

Hello Alastair,

Thank you for taking the time to leave us a review - It seems you have a fair bit of it.

As you have stated, we do advise customers to contact us before ordering oversized items from offshore isles so we can confirm delivery charges in advance.

We do not make profit on delivery charges. These are simply forwarded on to the customer.

The option to cancel is always offered and in this case a full refund was issued.

Rated 5 out of 5 stars

Easy web site, fast delivery.

Very easy web site to find exactly what I needed now that we’re replacing clockwork lighting with LED. Fast delivery and well packaged strip light bulb which had no chance of breakage in transit. First class, I’ll be back.

1 March 2024
Unprompted review
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Reply from Lamps2udirect

Thank you, Robin. We hope to help again soon.

Rated 5 out of 5 stars

Excellent company.

I’ve used lamps2udirect before. Their website is easy to navigate ( & I’m a wrinkly 😊). Prices are very competitive. I ordered 3 fluorescent lamps & unfortunately 1 was broken. I contacted customer service & spoke to Martin who was extremely apologetic, friendly & professional. He offered a replacement or refund. I requested a replacement & have received . Highly recommend this trustworthy company.

11 March 2024
Unprompted review
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Reply from Lamps2udirect

Thank you, Ann! We hope to help again with your lighting requirements soon.

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service – the knowledgeable staff goes above and beyond to assist customers in finding the perfect lighting solutions for their spaces.

9 February 2024
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Reply from Lamps2udirect

Thank you so much for your positive feedback, Freddie. Glad to hear you had a good experience with our team. We hope to help with your lighting requirements again soon!

Rated 1 out of 5 stars

poor

Ordered bulbs and then didnt hear from the company for 3 weeks , once i contacted paypal i got a refund , according to the company they were listing items they didnt have in stock, wasted my time.

4 January 2024
Unprompted review
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Reply from Lamps2udirect

Thank you for taking the time to review. Sorry this experience was not as expected.

Rated 5 out of 5 stars

Excellent customer service

The team were friendly and gave excellent customer service helping me find what I needed. Quick delivery too. Very impressed!

22 January 2024
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your positive feedback, Sam! Great to hear our customer service team helped put you in the right direction. We hope to help with your lighting requirements again soon!

Rated 5 out of 5 stars

I have had a positive experience…

I have had a positive experience dealing with this online lighting supplier. Their customer support is responsive and professional, and they helped me find the perfect lighting solutions for my home. I am thrilled with the results and would recommend them without hesitation.

28 January 2024
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Reply from Lamps2udirect

Thank you so much for your positive feedback. We hope to help with your lighting requirements again soon!

Rated 5 out of 5 stars

This company had all of the items I…

This company had all of the items I needed. I had been searching stores without success. Delivery so well packaged. Updates very good.
Have to recommend

26 January 2024
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your positive feedback. We hope to help with your lighting requirements again soon!

Rated 5 out of 5 stars

Buying lighting online can be a bit…

Buying lighting online can be a bit daunting, but this store made the process easy and enjoyable. Their website is well-designed, with clear product descriptions and images. The ordering process was seamless, and I received my lights on time, in perfect condition.

6 January 2024
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Reply from Lamps2udirect

Thank you, Amber! We hope to help with your lighting requirements again soon!

Rated 5 out of 5 stars

The customer service at this online…

The customer service at this online lighting store is top-notch. I had a few questions about specific products and the staff was incredibly helpful and knowledgeable. They guided me in making the right choices for my home, and I couldn't be happier with the end result.

13 January 2024
Rated 5 out of 5 stars

I had a wonderful experience shopping…

I had a wonderful experience shopping for LEDs from this online store. The website was user-friendly, and I found exactly what I needed. The lights are energy-efficient and brighten up my space beautifully. Great products and great service!

27 January 2024
Rated 5 out of 5 stars

Ordered some lamps as a friend of mine…

Ordered some lamps as a friend of mine used them. The delivery was very prompt, great customer service. Would highly recommend

27 January 2024
Unprompted review
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Reply from Lamps2udirect

Thank you, Sharon! We hope to help with your lighting requirements again soon!

Rated 1 out of 5 stars

Ordered 2 lamps for Christmas…

Ordered 2 lamps for Christmas decorations, recieved an email saying they had been dispatched.
Still havent recieved the lamps yet.
Emailled the company for an update still no reply.

9 January 2024
Unprompted review
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Reply from Lamps2udirect

Thank you for taking the time to leave us a review, Steve.

We have not had any contact from you directly.

It looks as though you placed this order over the Christmas period when we were not operating. We did note our opening hours on the checkout page, but it looks as though this is probably the reason there was a delay.

Hopefully you now have the goods and everything is well!

Rated 1 out of 5 stars

Fake Philips Infrared bulb

I bought a Philips 150 watt Infrared Heat Lamp Bulb model PAR38E from Lamps2udirect for physiotherapy but I received a no branding product. It absolutely couldn't be use for phsio treatment. It is totally unuseful, definitely a rubbish.

4 January 2024
Unprompted review
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Reply from Lamps2udirect

Hello there! Thank you for taking the time to leave us a review. We have not had any direct contact with you, so if you can get in touch with us, we can hopefully help to resolve this issue.

The item you are referring to - Philips stopped making this lamp a few years ago now - This is a direct replacement. Please check your order confirmation and the product description where this is made clear -

**Philips brand now obsolete - A direct replacement will be supplied in exchange* Philips made this lamp obsolete in 2020; We have been supplying this lamp as a replacement since **

We are happy to have this item back, if you would like to return.

Rated 5 out of 5 stars

Great customer service

Great customer service, package was delayed and they emailed to give me an update - package arrived in good time after that and as expected. No problem recommending this company.

13 December 2023
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your positive feedback, Aisleain. We hope to help with your lighting requirements again soon.

Rated 5 out of 5 stars

Great service and top quality lamps

Great service and top quality lamps, will definitely be using this site again!

7 December 2023
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your positive feedback, Tom. Great to see we offered a 5 star service! We hope to help with your lighting requirements again soon.

Rated 5 out of 5 stars

Quick and easy ordering process

Quick and easy ordering process. No problems with delivery at all.

8 December 2023
Unprompted review
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Reply from Lamps2udirect

Thank you so much for your positive feedback, Paul. We hope to help with your lighting requirements again soon.

Rated 1 out of 5 stars

Wrong Lighting Sent

Ordered under cabinet lighting as advertised on the website - Robus Spear Rledstr4w 4 W 395mm Linkable Led Striplight. Despite this, they sent RLEDSTR4X-01 lighting for which the connections did not fit my existing fitting. They then tried to argue that they had supplied the correct part in spite of having photographic evidence to the contrary. It then took 2 weeks from us posting it back to get the refund. This refund did not include Lamps2U's postage and obviously I also had to pay the return postage. So, I am £10 out of pocket and have no functioning lights. I would have no dealings with this company. Avoid.

11 December 2023
Unprompted review
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Reply from Lamps2udirect

Thank you so much for taking the time to leave us a review, Bill. Sorry to hear the experience was not as expected.

We have looked into your order details and can see you ordered a colour selectable LED fitting, which is what was sent.

We can only assume you may have old fittings in use, which unfortunately do not fit into the newer models!

Please get in touch if you need assistance finding the correct item.

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