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Laines London Reviews 

394
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful craftsmanship of the products, often highlighting their unique designs and comfortable feel. Many people appreciate the exceptional customer service, noting staff are helpful, professional, and go above and beyond to resolve issues. Reviewers also frequently mention quick delivery, with items arriving promptly and often beautifully packaged. However, some customers also noted issues with delivery times, experiencing delays or a lack of tracking updates for their orders. A few people also reported receiving incomplete orders, with some items missing despite being paid for.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as well-made, durable, and of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and prompt delivery... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process straightforward and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... See more

Rated 5 out of 5 stars

Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the br... See more

Company replied


Company details

  1. Couture Store
  2. Shoe Store

Written by the company

Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand


Contact info

4.8

Excellent

TrustScore 5 out of 5

394 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(394)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I LOVE MY SLIPPERS

Always easy to order, shipped in a timely manner, LOVE MY SLIPPERS. Great gifts too.

11 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Love the products

Love the products, fabulous quality and excellent service A*****

11 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Very elegant company beautiful products

Very elegant company beautiful products
The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they attach are quality and can be used anywhere and on anything if you wish are beautifully produced. Fast delivery and always very carefully wrapped.

15 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Lovely slippers

Lovely slippers. Bought a pair for Xmas gift too

13 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Beautiful high quality items

Beautiful high quality items - Bought some slippers, dressing gown and brooches and will certainly purchase from them again. Items came well packaged and individual wrapped.

10 July 2025
Unprompted review
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Love these sandals

Love these sandals! They are high quality and arrived quickly and were packaged perfectly. Would highly recommend.
I also think they would make great gifts.

13 July 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Product is very good quality and the…

Product is very good quality and the brooches are stunning. The item came well packaged and the surprise gift was stunning. Laines London kept me updated on order from beginning to end. Excellent service.

28 June 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

I love my slippers and beautiful…

I love my slippers and beautiful brooches from Laines. Excellent quality and feel very luxurious. Received a surprise free gift when my order arrived too. Well done Lianes 10/10

22 June 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

I love these pyjamas

I love these pyjamas! Great fit, soft and so comfortable

26 June 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

I have also said that I had many…

I have also said that I had many problems with brooches but I am glad for your gifts Thanks

27 June 2025
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Reply from Laines London

Hello Martine, Please get in touch and we can assist you with any issues you may have faced.
Kind Regards
Chantelle

Rated 5 out of 5 stars

Super sliders

Amazing and unique shoes for holiday, so comfortable i had to get more

25 June 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Great slippers

Great slippers , just bought my 2nd pair for our 2nd daughter’s 40th birthday
Lovely quality , a bit more money than I would usually pay for a pair of slippers but the novelty of the 40 badges ( 1st daughter ) and dog mum badges are a real good prezzie idea for them .
Love the packaging .

22 June 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Great Service & Comfy Slides

Super responsive, they had run out of stock of slippers in the size I had ordered. I missed the email as it went to junk and when I contacted them and told them I really needed them for a special occasion they sent them out next day! All in all really ensured the bridal party had ultimate comfort on my wedding morning.

Jess

15 June 2025
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Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Another Home Run!…

Cannot say enough good things about this company! Everything! Quality, unique and of course fashionable items stand out from others. Packaging and delivery also are 5 star. Im a regular customer and also, unlike other high end fashion places, there are discounts offered being on their mailing list.

18 June 2025
Laines London logo

Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

Rated 5 out of 5 stars

Great gift!

Such an excellent product and I gave it as a gift and she loved it!

31 May 2025
Laines London logo

Reply from Laines London

Thank You for such lovely feedback - it is greatly appreciated :)

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