OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more
Company replied
Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more
Company replied
I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the br... See more
Company replied
Company details
Written by the company
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
Contact info
4.8
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Website easy to access
Website easy to access, product exceptional, and was delivered sooner than expected
14 November 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Making slippers fun!
Shipping to the US was very quick, and love that all taxes etc. are included in the price. This has been a major factor in purchase decisions online (ex pat here). The slippers are sent in mesh bag which gives extra nice touch for gifting. Very happy with these, well made slippers with fun brooches that are unique and will last way past the slippers! Excited to gift these!!!
9 November 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Cat Mum slippers.The website was very easy to use and…
The website was very easy to use and the item was delivered quickly. The quality of the slippers was excellent and exactly as they appeared on screen. Are going to make a super Christmas gift for my cat loving daughter in law.
11 November 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Comfortable, beautiful, and quality slippers
The slippers are always comfortable to wear and the brooches are of good quality and attractive looking.
5 November 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Perfect gift …
I ordered the slippers for a Christmas gift. They are so much nicer than the photos. I’m really pleased.
A lovely gift for someone who has everything
7 November 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Quick shipping to U.S.
My order was processed and delivered quickly. The three pairs of slippers were exactly what I wanted.
8 November 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Great London business
Laines were very helpful when I wished to change the product I ordered last minute. The cape has now arrived and is fabulous quality. I am very happy and will shop with them again.
25 October 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Love my Laines slippers
Love my Laines slippers — super comfy and they look fab. Everyone comments on them 💛
31 October 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
A Joyful Gift
Bought a pair of sandals in the sale for a birthday present, the recipient was delighted and I was very impressed with the quality. What a quirky and fun gift to give to someone!
1 October 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Packed to perfection but yikes
Packed to perfection but yikes! The shipping almost killed me.
26 October 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Excellent service and communication…
Excellent service and communication with beautiful products . Sent some of my purchases early as was needed for gift Gorgeous products available
27 October 2025
Reply from Laines London
Thank You for your wonderful feedback and custom - it is truly appreciated - Chantelle -
Order not dispatch
Order not dispatch
Please note that the Trustpilot review was prompted by the company itself. As of now I haven’t received tracking information (contrary to the reply) and that is the reason for a bad review. Please note that the currently stated shipping policy is up to 5 business days for Croatia meaning it’s false advertising
27 October 2025
Reply from Laines London
Hello Gabrijela,
We’re sorry to see your recent review and completely understand your concern. Your order has been dispatched via UPS and is scheduled to arrive in Croatia on November 10th. Unfortunately, this is currently the standard delivery timeframe from the UK to Croatia.
Had you contacted us directly, we would have been happy to provide this information and hopefully put your mind at ease. You should already have received your tracking details—please check your junk or spam folder just in case. If you still can’t find them, please email us and we’ll resend the tracking link right away.
We truly hope you love your order once it arrives. If you feel your experience has improved, we’d be very grateful if you could consider updating your review, as the current one doesn’t reflect the full situation.
Thank you for your understanding and patience.
Kind regards,
Chantelle
One of the best customer service experiences EVER! …
One of the best customer service experiences I’ve ever had! I wanted a pair of ‘bespoke’ slippers and Chantelle made the process so easy. I had the slippers delivered in a matter of days and they were better than I imagined. Stunning quality. I ABSOLUTELY LOVE THEM!!!! Thank you again Chantelle. I wish you every success.
18 October 2025
Reply from Laines London
Thank You so much :)
Quick service
How quick my slippers came even though I requested the broach to been sewn on.
19 October 2025
Reply from Laines London
Thank You so much :)
So happy to have found you
I have been dealing with Chantelle at Laines for my items, slippers, a cape and bag. The communicaiton has been fantastic, quick, professional but friendly and engaging. Just that process gave me a huge amount of confidence in the brand.
The items arrived yesterday and i couldn't be happier, so much so I am going to place another order for friends and family Christmas presents.
25 October 2025
Unprompted review
Reply from Laines London
Thank You so much :)
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