Lahana Swim Reviews 

581
TrustScore 4 out of 5

3.9

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Rated 2 out of 5 stars

I have bought several bikinis from this company they are so good that I had my bikini bag stolen from my hotel room then once again at the gym. However it’s a real struggle buying internationally I ha... See more

Rated 5 out of 5 stars

Ordered a bikini set on sale and unfortunately the top was faulty (minor sewing mistake). Lahana (Brittany) was super responsive and generous with the solution they offered. Blown away by the custome... See more

Rated 5 out of 5 stars

Love this brand and so sad to see them (temporarily, hopefully!) go. Not only do they make the most buttery soft bikinis you ever wore, they're always happy to help with small random sizing or color q... See more

Rated 4 out of 5 stars

I made an order and got exactly what i wanted, the delivery to NZ was quite fast within the week id say. I was hesitant reading some reveiws but i took the boxing day sale anyway. i do wish they had m... See more

Company details

  1. Swimwear Store
  2. Clothing Store

Written by the company

Lahana Swim is an AUSTRALIAN based swimwear Line. Inspired by the salty tropical beaches along the East Coast.


Contact info

3.9

Great

TrustScore 4 out of 5

581 reviews

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No recent history of asking for reviews

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3.9

All reviews

(581)

1 review in the last 12 months

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Rated 1 out of 5 stars

Bait Advertising & Review Censorship

Lahana recently had a sample sale.
When the sale went live, Lahana advertised on their Instagram story that certain sample items were on sale for $29. I saw this post and went to their website to purchase some items, only to find the same items were about double the price advertised ($49). I contacted Lahana via Instagram message, who admitted fault and told me their web team were working on a solution. I unfortunately missed out on purchasing items in my size while waiting for the prices to be updated. Lahana do not seem to care about this- I contacted their team again, and was basically told 'tough titties', then encouraged to buy something else.
Really sad when a brand which was once customer focused becomes too big for their boots, and only cares about $$$. I had previously been shopping with Lahana for years. I posted the above as a comment on the most recent Lahana Instagram post at the time, and found hours later Lahana had deleted the entire post! Yikes. Buyer beware!!

5 September 2022
Unprompted review
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Reply from Lahana Swim

Hey Lovely!

I'm so sorry you had this experience with Lahana. Unfortunately as it was a system error we were unable to fix the issue on the spot. The tech team were working behind the scenes to get the sale up and running, however the syncing was taking a little longer than usual. We wouldn't purposefully charge a different price to what is advertised, this was an honest error.

As the marketed price was $29, we refunded all those that were charged $49 at the checkout after posting the ad. This is a legal requirement of a business; to offer the marketed price on a product.

Unfortunately during that time we sold out of the item/s you were wishing to purchase and I and the team apologise for that.

Please contact us at info@lahana.co so that we can offer you a code for your future purchase. We want you to continue loving Lahana for our service and products.

XX

Rated 5 out of 5 stars

Incredible items and customer service

Incredible items and customer service. Quick to respond and help. Can’t say enough great things about this company!

3 September 2022
Unprompted review
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Reply from Lahana Swim

Thank you lovely! Your review means a lot to our team <3 Hope you love your new Lahana. X

Rated 5 out of 5 stars

Loved my bikini

Loved my bikini, so flattering and true to size.

3 September 2022
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Reply from Lahana Swim

Thanks for the review lovely! So glad you adore your new Lahana <3 X

Rated 5 out of 5 stars

10/10 customer service

10/10 customer service, especially from Lara in the Customer Services team. I accidentally ordered the wrong item (2 bottoms instead of 1 bottom and 1 top) and she brought it to my attention and asked if i wanted to swap one bottom for a top. They could have so easily ignored the mistake but they didn't. So thank you!! And the swimwear itself is amazing, and i can't wait for it to be summer time!

1 September 2022
Unprompted review
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Reply from Lahana Swim

Aw thank you so much for your kind review lovely <3 Means the world!! We hope you love your new Lahana XX

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service- super quick replies and helped me with any struggles I was having with exchanging styles!
Great bikinis as always

28 August 2022
Unprompted review
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Reply from Lahana Swim

So happy we were able to assist you with your requests lovely <3 Thank you for the love!! XX

Rated 5 out of 5 stars

The absolute loveliest team of people

The absolute loveliest team of people. I realised after ordering that I accidentally ordered the top in a set instead of the bottoms I wanted. I emailed the customer service team and they almost immediately replied and said they swapped the top out for the bottoms and they speak like real lovely people instead of robots - was so nice getting their help and chatting with them. Excited for the bikinis to arrive!!

24 August 2022
Unprompted review
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Reply from Lahana Swim

Aw thank you lovely!! Such kind words <3 We are so happy you were impressed with our service, and we hope you love your new Lahana!

X

Rated 5 out of 5 stars

Fabulous

Great customer service which is what you want and expect. Very impressed with the material of the bikini I ordered just unfortunately didn’t fit the way I wanted but will definitely order from them again in future. Thank you

23 August 2022
Unprompted review
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Reply from Lahana Swim

Thanks so much for your review honeyyy, means the world!! Hopefully next time we can find the perfect fit for you <3 XX

Rated 5 out of 5 stars

Customer service

So helpful and kind, was able to assist me more than I could expect. Best swimwear and best customer service!

17 August 2022
Unprompted review
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Reply from Lahana Swim

Thank you for the kind review lovely! So happy we can make our customers happy in more than one way <3 XX

Rated 5 out of 5 stars

Best Purchase!!

I Purchased the Green Angle energy tracksuit set and OMG the quality is to die for. I have never owned tracksuits that are so fluffy and so warm! Best purchase ever thank you. xox

9 August 2022
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Reply from Lahana Swim

OMG aren't they!! We adoreeee them and are so glad you do too <3 lots of love honeeey xxx

Rated 5 out of 5 stars

Thank you thank you thank you

Everyone has their own troubles but sometimes all it takes is one small interaction of kindness and understanding to change your day.. Brittany, Lara and the Lahana team are nothing but love and support. I made a mistake and they didn’t need to help me but they did and in such a speedy manner too! If a company could give best friend vibes, lahana would be it. Also the print and the fabric are just friggin dreams! So much love for businesses and humans like you <3 Thank you endlessly.

9 August 2022
Unprompted review
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Reply from Lahana Swim

Aw thank you so much for your amazing review. We are so happy we are able to provide service with a smile, literally and it is received with a smile on the other end <3 Kindness goes a long way! Love love love! XXX

Rated 5 out of 5 stars

Lahana is by far my favourite bikini…

Lahana is by far my favourite bikini brand, the fits are amazing and the material is of great quality! Love the high-waisted vintage vibe.
The sizes run a bit bigger so even measuring I always go one size smaller especially for the bottom part. I'm normally a size 6/7/8 (S) AU and always get the XS

9 August 2022
Unprompted review
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Reply from Lahana Swim

Thanks so much for your lovely review <3 We are so happy you love Lahana, without you there is no us! X

Rated 5 out of 5 stars

Lahana customer service is amazing

Lahana customer service is amazing. Quick helpful and not frustrating whatsoever. This is what you want when you are investing in anything

29 July 2022
Unprompted review
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Reply from Lahana Swim

Aw thank you lovely! So happy we were able to provide you with the service you deserve <3 Hope you love your Lahana!

Rated 5 out of 5 stars

Great Value for Bikinis

My daughter absolutely loves her new Lahana Bikinis, ordered for her birthday. From the fit to the style selections she is one happy girl. They are very much on trend and I am happy that they are great value for money.

29 July 2022
Unprompted review
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Reply from Lahana Swim

Thanks for your review! We are so happy your daughter loves her new Lahana <3 <3 XX

Rated 5 out of 5 stars

I’ve just recently bought from lahana…

I’ve just recently bought from lahana swim.
I had a little issue with the bikini bottoms I bought had started to unravel. However, I contacted them and their customer service was the best I’ve ever experienced. Super friendly, very quick and they even allowed me to have it replaced with a smaller size and they didn’t make me send the original product back either. The colour was perfect and quality is amazing. Will be buying from them again. A great team and a great business. I also love that they are conscious about their carbon footprint. Overall a v positive experience.

29 July 2022
Unprompted review
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Reply from Lahana Swim

Aw we are so happy we were able to fix this up for you and make a positive experience out of it! Thanks so much for your lovely review <3 Means the world XX

Rated 5 out of 5 stars

Super helpful

Super helpful via email with my queries. So happy with all the products.

24 July 2022
Unprompted review
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Reply from Lahana Swim

So glad we were able to assist you with your questions lovely <3 We hope you're in love with your Lahana.

X

Rated 5 out of 5 stars

Beautiful products

Beautiful products and lovely customer service! I did require a size change but the team at Lahana were very helpful and the exchange process was more than easy.

11 July 2022
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Reply from Lahana Swim

So happy you love your Lahana products and were happy with your experience <3 XX

Rated 5 out of 5 stars

Had an issue with my swimsuit and…

Had an issue with my swimsuit and customer service was amazing. They were very kind and gave me 3 options to choose from to solve my issue. I was so happy to get a replacement suit. The swimsuit is very good quality and extremely flattering. Can't wait to wear my suit!

9 July 2022
Unprompted review
Lahana Swim logo

Reply from Lahana Swim

Thank you for taking the time to review us. We are glad we were able to resolve this issue and the outcome was positive <3 Hope you're loving your Lahana! X

Rated 5 out of 5 stars

Next level customer service

The customer service is next level - had a question regarding shipping and requests in my email were actioned within the minute (thanks lara 🫶🏼)!

Went from having 0 LA bikinis to 5 in about 2 weeks!! Obsessed with the quality and they’re just so flattering on. Love love love!!

7 July 2022
Unprompted review
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Reply from Lahana Swim

Thank you so much for your kind review <3 We are so happy you are impressed with not only the product but also the service! XX

Rated 5 out of 5 stars

Good service

I had excellent service with Lahana swim. When I had a problem with my order the refund was done very quickly!

3 July 2022
Unprompted review
Lahana Swim logo

Reply from Lahana Swim

We are so glad we were able to provide you with a great experience <3 Hope you love your Lahana! X

Rated 5 out of 5 stars

Impressive by all means

Hello lovelies
I waited for my order to be received to post a full review of my full exeprience with Lahana. <3
1- Customer service is outstanding : i needed to make some adjustments and they were able to do so in a blink of an eye. The definition of responsive, caring, and professional ! Probably an example of the perfect team. All this knowing theres a huge time difference etc.
2- I was too excited for my order and used fast delivery : received it Earlier than expected through DHL, since my order was quickly prepared by Lahana and shipped. Literally, i had made a local order in my country before this one and received it the same day as my Lahana Order from across the world.
3- The best part : the beautiful swimwear . It’s the first time I order so was hesitant about the size and styles , but all worked out in the end. They are perfect!! Triangle may need to size up ( depends on personal preference). Now I have a clearer idea on how the sizes come. I ordered 8 pieces( 4 pairs) and absolutely loved it. Can’t wait to wear and post .
4- Impressed by how much care also goes to sustainability, knowing that many brands like to use it as a marketing tool , not the case here. From packaging to material .
5- Just happy when something is made with care and passion . It makes the customer experience exceptional.

Totally worth it !!

28 June 2022
Unprompted review
Lahana Swim logo

Reply from Lahana Swim

Thank you so much for taking the time to write this review <3 What lovely words you have to say about our company. We are so grateful to have customers like you! We hope we can continue to impress you with any further purchases you choose to make.

XX

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