Kybotech Limited Reviews 

Absolutely rubbish received it 6 weeks ago had to argue to try and get the replacement bits now the shed is half built as the shed incomplete and rained on as they havent sent enough roofing! They only offer replacement parts for the crappy cut ones that didnt fit (there was 10 parts) i asked for a replacement shed as its been in the rain ect half built and they have refused after 6 weeks of constant phone calls and calling me a liar wven tho i sent proof wr paid £900 for total rubbish and there customer service is the worst i have ever come across no having to argue to return it!
Dont waste your money

A few years ago we ordered 3 sheds between family and a friend. Each delivered and assembled without problem

I ordered an 8x4 Billy O shed through Garden Buildings Direct on 3 February and have no idea when this will be delivered. Not once since the order was placed have I received any updates from the company.

I phoned 8 weeks ago enquiring if I could change my order to a smaller shed. I was advised I could not as the order was complete with the exception of two doors and due to be dispatched shortly

Since then I have phoned regularly for an update. The wait time is quite long and although each customer advisor is very pleasant and apologetic that the lead time had been missed they can only sent an urgent escalation request to the correct team. Each call handler has offered a different reason for the delay

I now have 3 urgent escalation requests on file and none have lead to a response

I phoned the sales team and they promised a call back that day. One week later still no response

When I enquired about the head office address and direct email account I was advised these were confidential and could not be given out

It’s a large shed and needs a builder to erect it. I cannot forward plan and book someone in without a delivery date

Apologies are easy to make by the CS team but I would some direct communication regarding this

Very unhappy regarding the customer service and the delay in delivery

Absolutely shocking. I am still waiting for all the parts to my summerhouse to be delivered 7 months after placing my order. Customer service has been nonexistent and they are now trying to suggest they are sending out replacement parts instead of acknowledging they didn’t send them in the first place. My summerhouse arrived without the screws and fixings and without the wood pack essential for building. Avoid. Avoid. Avoid. I have raised a complaint with both Kybotech and B&Q and am still waiting for a satisfactory resolution. I cannot un-recommend strongly enough. The worst company I have ever dealt with.

Met a lad called dainton said he works here disgusting and bad manners publicly hurting people and he so nasty doesn’t deserve a job disgusting behaviour vile

Black Mould shed. Kybotech is a danger to my households health We paid nearly £1,000 for a shed from Kybotech via B&Q.
What we received was shocking—panels contaminated with black mould and structural damage that made the product immediately unsafe for any home or workplace.

We followed all the correct steps.
We provided clear photographic evidence of the mould and damage.
We disposed of the product lawfully to protect our team and child from exposure.
And how did Kybotech respond?

With denial, blame, and refusal.
They refused a refund unless we returned the dangerous item we had no legal or ethical ability to keep on-site.

This is a supplier that:
    •    Disregards UK safety laws
    •    Breaches the Consumer Rights Act
    •    Has zero integrity
    •    And hides behind loopholes while real people suffer.

We are now reporting this to Trading Standards, pursuing a chargeback, and publishing this review across every major platform to expose Kybotech for what they really are.

This isn’t just about one shed.
It’s about a company that refuses to take accountability for sending out hazardous products.

Avoid them. Protect your home. And warn others.

I purchased the "BillyOh Switch Pent Tongue and Groove Summerhouse - 8x6" on the 25th February 2025. It arrived at the end of April. The first point to note was that we were given literally 5 minutes notice of delivery by telephone. Luckily we were only 10 minutes away from the house at the time. The delivery driver unloaded the pallet and I noticed that one of the two pieces of wood which was nailed to the side (presumably to keep the main items from falling off the pallet) was smashed which was not an encouraging start.

I unloaded the pallet and immediately noticed that no roofing felt had been supplied. There were also no instructions on how to construct the summer house. I contacted the company and they said that they would send me the roofing felt. They also stated that the instructions should have been available via a link on the initial confirmation email. I checked the email and there was no such link. The company did send me a link to download the instructions which I did and printed out.

Using the instructions (which contained the items that should have been included) I realised that only 2 of the 5 perspex panels for the windows had been included. I contacted the company again and they said they would send them along with the roofing felt.

Further examination of the items showed that the so-called "Wood Pack" was totally mixed up and unlabelled and I was unsure as to whether it was all there. There were also three plastic wrapped packs of wood which had label numbers which did not match any of the item numbers in the instructions although I did closely examine these and worked out that they were the roof purlins and supports.

Almost 3 weeks later after having contacted the company again to chase it up, the roofing felt and missing perspex panels did arrive, although they were delivered around 11:00 p.m. and dumped outside my back door.

I employed a local garden maintenance firm to come and construct the shed for me. They noted that :

a) Insufficient screws had been supplied so I had to purchase more screws so they could complete the build
b) The 2 front gables were missing. (I had not noticed this). I had to purchase some more wood and have it cut to size so again they could complete the build
c) NO felt nails/tacks had been supplied at all. Once again I had to purchase some so they could complete the build
d) Many of the wood sections in general were quite severely warped and although many of them were able to be straightened when the summer house was nailed/screwed together, one of the doors was so badly warped it would not close properly.

Overall I have found the item and the service to be totally unsatisfactory. Items missing. Poor quality. Overall, zero stars out of ten. I would not recommend this item or this company for the slapdash product and service they have laughingly provided.

I love the bog standard reply on here Trustpilot from Kybotech regarding my 1 star review and awful customer service from them that they will review the matter internally to improve their service!!!?
I submitted numerous and I mean numerous on line submissions to The Range marketplace ( through which I brought the Shed from
Kybotech) as you cannot speak to anyone from that site which I received robotic and unhelpful replies. I contact Kybotech numerous times via their own on line submission form ( never received a reply) and contacted them via their phone number which was again frustrating as they source their phonecalls out so I was speaking to someone in the Philippines ?? Who could only email people in the company and not speak to anyone . I asked to put in a complaint about the delivery driver which was a UPN driver who left he shed without my authorisation or signature but I’m yet to even have an update on that. It took 3 weeks of daily contact for the shed to be picked up but even then I wasn’t contacted by anyone to say when it was. In fact I wasn’t contacted in the phone to Kybotech ( somewhere in the world ) who stated it would be the following week when someone actually arrived to collect the shed. I have to say the guy who picked the shed up was lovely so credit to him.
Let’s just see how long and how many problems I’m going to have now waiting to get my refund back ! I feel a small claims court judgement coming their way !

Kybotech Limited logo
Reply from Kybotech Limited
3 days ago
Good morning,

Thank you for your detailed feedback. We regret the delays and difficulties you experienced with your shed delivery and communication. We understand how frustrating the situation must have been and apologise for the inconvenience caused.

Please be assured we take your comments seriously and will review the matter internally to improve our service. If you haven’t already, please contact us directly with your order details so we can prioritise resolving this for you.

Kind regards
Kybotech

12x6 greenhouse purchased through Billyoh.
- conflicting delivery dates from different parts of their service chain. Item turned up out of the blue unannounced.
- all seemed ok and assembly started to find.....
- Wrong roof trusses sent. Advised to remeasure cut and remake which I did
- polycarb panels didn't fit into roof panels. Told many things to try but nothing resolved the issue which was simple the channel width and panel width were both 4 mm which meant interference fit made worse by adjacent channels not lining up.
- window sills pack were completely wrong. Should have 3 different lengths but received one length not matching any off the lengths required.

They suggested they replace the roof panels and sills. I reluctantly agreed. The roof panels turned up and had the same problems as the originals and the sills never arrived.
I asked for a refund and I'm now waiting for them to collect.

Their messaging is also confusing. All messaging is geared for delivery so you have to trust they mean return or replacement etc. and customer services don't have any specific delivery or return information and seems to be scripted. Same phrases repeated which often are not related to the subject.
Website - lots of positive information as too how good they are but links don't work, live chat mostly no usable and the customer support page can be found under 'others' option.

In Conclusion..
- Website paints a great picture but is poorly put together
- Manufacture service is very poor quality and product impossible to assemble.
- Design drawings need review due to incorrect tolerances
- Delivery takes around 2 months and progress reports are unavailable.

I've learned my lesson and will never use them again, but there are plenty of positive reviews, although no matter where I look greenhouse reviews are sparce, so I wonder if it's a new product and they are allowing the customer to do their product testing.
Good Luck..
Update...16th May.
The first thing that Billyoh have said will happen has actually happened. I was given. 6 hour delivery window and the driver called me when he was an hour away. We had trouble during the call down to either a bad mobile connection or language incompatibility and I'm not sure which. However, everything had been collected by the time I arrived home.... Now just waiting for my refund...
UPDATE 4th June 25
Full refund £602 received without quibble.
I've purchased a poly tunnel from first tunnels. The frame is now constructed using their stage by stage assembly videos which are excellent. So good to now be dealing with a professional, customer caring service.

Well decided to try and use the firewood that I paid £428 (KYBOTECH SHED) And the windows don't fit,so so cheap, cling film would have been made better, roof battons to short, roof felt to short. The shed door braces don't even fit. This has been a joke from the start so I have had to spend another £300 to make this shed into a proper shed.STAY AWAY FROM KYBOTECH SHEDS.

If I could rate them zero I would. Bought a summer house via b&q and waited over 50 days for delivery. Delivery came and parts missing. Instructions were for a smaller summer house and made no sense whatsoever.
We reported the missing gable end and was told they had none in stock so had to make one and treat it which would take 2 weeks. It turned up 3 weeks later and not only was it the wrong size, it was the wrong side!!
Was told they'd send another and still waiting after another 3 weeks.
We've told them we want a refund but they want us to dismantle it. Absolutely not. They can dismantle it themselves so we're not liable for damage.
Worst company I've ever dealt with. And before you reply with "it's been noted" it clearly isn't noted because you ignore emails!!
Stay clear of this company!!!!!!!!

Brought a shed few B&Q from them. Had nothing but problems with it, had multiple members of there team including management who lied to me via email and over the phone. Still haven't received a refund and yet they still lie about that. They can not be trusted at all

Bought a BillyOh Tuscan 4 Seater Aluminium Sofa Set from B&Q which was being supplied and delivered by Kybotech Ltd. It was supposed to be delivered between the 24th - 28th March but this time slot was rescheduled by the supplier on the 25th to Monday 31st. I took this day off to wait in for the delivery but at 11am I received an email from them telling me that they had reschedule to April 3. As I had already taken one day of annual leave off I wasn't going to risk loosing another and called B&Q to reschedule the delivery date to Friday 4th as my partner would be in. Unfortunately the delivery date can't be change by B&Q as the package is out for delivery. This left me with no other option than to cancel the order, which takes up to 48 hours to process. Absolutely infuriating!

We recently purchased a 4x8 shed from Kybotech and unfortunately had a disappointing experience from start to finish. The shed was delivered a month earlier than scheduled, while we were out of the country, which caused significant inconvenience. To make matters worse, the delivery did not include any assembly instructions.

Once we began assembling it, the problems escalated. The build quality was extremely poor — several wooden panels were cracked on arrival, parts didn’t align properly, and the entire structure felt unstable. The shed didn’t fit the base it was designed for, and components started coming apart almost immediately. Visually and structurally, it resembled something built without care or quality control — it genuinely looked like it had been put together by a toddler.

When we attempted to contact Kybotech’s customer service to raise these concerns, we ran into further frustration. Communication was difficult, as the support center appears to be overseas, and language barriers made it challenging to explain the issues. On top of that, we were disconnected multiple times and received little to no support or resolution.

We had hoped for a smooth experience and a durable garden building, but sadly, this fell far short of expectations. I sincerely hope Kybotech takes customer feedback seriously and makes real improvements to both product quality and customer support.

Still no response. Reported to Trading Standards. Sorted Charge Back from bank. NEVER EVER EVER USE THIS COMPANY, CHECK WHERE YOU ORDER FROM THAT KYBOTECH AREN'T THE SUPPLIER, BEFORE YOU PLACE AN ORDER!!! SAVE YOURSELF THE MISERY!!!

Never use, awful company with no customer service. Product damaged and not replaced, no communication 3 months since purchase and no resolution

DO NOT ORDER FROM THIS COMPANY.

wrong parts delivered, broken parts and been waiting delivery on new parts for months. Absolutely no customer service or complaints process!!! Quality of shed is horrific as well.

Shocking shed and shocking service do not buy from this company terrible -delivered a shed with no door no instructions and no roof absolute joke.

Sadly I have ordered my summer house through the Range, and it is Kybotech who are supplying it. When I placed my order using the Range I was given an estimated delivery date of March 14th, I chased this date up with the Range one week prior to the estimated delivery, because I hadn't heard anything from Kybotech about a definite delivery date.

The Range kept telling me to wait for the Kybotech's couriers to call me. I explained to the customer care Department at the Range, that I had booked Friday 14th March off work in anticipation of my delivery and that just needed confirmation that it would be arriving. I was still told that I would have to wait, for an email or a call from Kybotech. I waited in on the 14th and no delivery. Since then I have been emailing the Range Head office who still haven't been able to give me anymore information. I have called Kybotech twice myself and have been told that they are still waiting for parts which are relating to my order to be delivered. I placed and paid for my order with the Range on January 27th. I still haven't been given a definite delivery date. It has been, and still is, a very stressful experience. I feel that I have been misled, by the information that I was given at the time of placing the order using the Range. I just do not understand how both Kybotech and the Range are not communicating properly with each other.

In response to the reply from Kybotech, I have rang the team twice already and a definite dispatch date still can not be given to me. I was told on the 15th March that they were still waiting for parts to be delivered.

I have just called the team and have been told that they are still waiting for four parts to be delivered in order to complete my switch pent tongue and groove summer house 12x6 ft. I don't seem to be any further forward. I can't help but worry that because I placed my order back in January, during the sale, that my order hasn't been considered a priority and may have been pushed to the back.
Sadly because nobody was able to give me a confirmed delivery date my order had to be cancelled.

I had a fantastic experience with Kybotech. The website is easy to navigate and I found exactly what I needed. Delivery was prompt and hte product quality is superb.

The metal workshop is very sturdy & well made from good quality materials.