Kybotech Limited Reviews 

After several attempts to resolve the Kybotech – avoid if you expect after-sales support.

I purchased a BillyOh playhouse through the B&Q Marketplace from Kybotech. It arrived earlier than expected, but was badly damaged.

I initially contacted Kybotech requesting replacement parts. However, after further inspection, it became clear that the damage was too extensive for parts to resolve the problem, so I requested to return the item.

That was around 4 weeks ago – and the damaged item is still sitting at my property, blocking access to my front door.

I have repeatedly contacted Kybotech by email and have been told that their logistics team is busy and that they appreciate my patience. Unfortunately, after four weeks, patience is wearing very thin.

More seriously, having a large damaged item obstructing access to my front door has raised concerns about emergency access and escape from my property. I have therefore arranged for the Fire and Rescue Service to attend and document the situation while carrying out a fire escape assessment.

Kybotech have three out of the five working days remaining to resolve this situation and arrange collection. If this is not resolved, I will have no choice other to take further formal/legal action.

The issue isn't simply that the product arrived damaged – problems can happen. What has been most disappointing is the lack of urgency and the failure to arrange collection after four weeks.

I would strongly recommend that anyone considering purchasing from Kybotech through the B&Q Marketplace considers how their after-sales service handles problems when things go wrong.

Four weeks is far too long to leave a damaged item blocking access to someone's home. situation with kybotech

Update as of the 22nd Sept, following a string of emails and calls, delivery was 'guaranteed' for the 25th Sept, guess what?? no sooner does this company reply to my review and tell me to call customer support (which I already have done....several times), they move the delivery date AGAIN!
We're now on delivery for the 28th Sept.....let's see if they choose to initiate my refund request....I'm guessing not

Don't do it to yourselves!
Let me save you the pain from ordering anything from this company, the initial order started in early July 26, it took a couple of weeks for them to even accept my payment. Initial delivery was as expected, but it arrived missing crucial parts, i.e all the fittings (screws etc) and the floor. I chased the parts and was give a 5 day lead time, 3 weeks later I receive an email stating it's on the way and to confirm a delivery date. This delivery date has now been bumped 3 times, and I'm still to wait a further week for this greenhouse to arrive. My bad for not reading the reviews. This 'Company' trades under multiple names, BillyOh, Garden Buildings Direct, and bank under the name of Kybotech Ltd, so it's anyone's guess who you're purchasing from. The customer email support is managed by bots/ai and the unfortunate people who're having to deal with frustrated callers are just the front end of this organisation. The owners are faceless and accountability seems to be none existence.

Pffft. Let’s say minus 10 stars that will be a start. Bought a £1000 summer house this year from scamotech, to say I could have built a better one out of old pallets is an understatement,it took roughy 5 months to deliver it from placement of order, my wife said they must have been waiting for scrap pieces of wood to come in every so often to build it. Pieces broken when eventually turned up. Missing some of the tounge and groove roof, had to go and buy more at our expense. The floor didn’t match big gaps in it nothing lined up. Doors were bowed, had to plane them down just to close, many, many more things wrong.
Customer service is a joke, all I get is they will send replacement parts but I’ve said that’s ok but I will cause more damage to the few decent parts they did get right trying to take it apart, take forever replying to emails. Asked to speak to a manger was told that’s not their policy. We ordered this through B AND Q, so now we will be contacting them and try so sort it out. The company that supplied this are scamming people out of 100’s if not 1000’s of pounds. STAY WELL CLEAR YOU HAVE BEEN WARNED.

Please avoid you will just not receive and it's impossible to get hold of them . 6 months waiting now

The shed was too big for the minimum base size recommended on their website. Half the parts arrived warped. Delivery was delayed over a month with very little information or communication, and then when it was delivered we were given a date with only a couple of days notice, promised a 6 hr delivery window, waited in all day until it was delivered at 6pm with only a text 39 minutes beforehand. Absolutely cannot be built by 2 people in 4-6hrs as promised on website, driver said it took him 3 full days to build his. Obviously we had to remove our old shed already, but we are now left with a useless pile of warped wood taking up the entire garden and having to pay for storage. The company said they would send replacement parts, ignoring the fact that they would still be too big. They agreed to cancel this and pick up the entire shed and send a new one. Turns out the offshore customer service didn’t actually tell the company of this plan so the replacement parts turned up today when we had been told to put the shed parts out on the kerb for collection. Again, none of the promised communication about time windows other than 30 minutes notice by text. Driver refused to pick up and said to contact Kybotech, conveniently 5 minutes after the Kybotech phone line had closed (not that I would have gotten through to anyone in the UK anyway). Would not recommend anyone to deal with this company, it seems like a complete scam.

Received summerhouse last summer. WooD warped so much over winter hole appeared in roof and timbers became mouldy. This summer large gaps have appeared. This company will not help and customer service areuseless. They suggest removing internal braces twice a year. Which mean we have to pay as we are in our late 70’s. This was not made clear on ordering. Would not give any stars if possible. So disappointed as it is not fit for purpose.

Summerhouse....
Kit comprised of so many low quality, warped panels, flimsey floor, timber shaped as bananas & doors warped so as impossible to assemble without capenter input. The quality of materials supplied is tilth. Suspect the 6 werk waiting time, which turned in to near 8, was due to this 'handmade' shed being shipped from somewhere around the globe. IT MIGHT SEEM LIKE A GOOD BUY - BUT BUY CHEAP - BUY TWICE as we have had to do. I reached out to Kybotech with inital banana shaped wood lengths...nothing back. I wouldn't deal with these guys again.

I would rate this less if I could.

I’ve been waiting 8 weeks for an order that was scheduled for 5.

I’ve since cancelled the order due to no delivery which was accepted by their customer service team, however they are persistently trying to push and aggravate me into keeping the order open. I would strongly suggest not using this company, they take your money and do everything they can to delay and hold on to it. PLEASE AVOID.

I wouldn't even give 1 star if I could.
Absolutely disgusting service quoted 5-6 weeks lead time took 12 weeks. Only then the saga continued delivery day left me with
29 missing/incorrect of damaged parts.
The customer care team they constantly go on about don't give a **** either they just hang up mid conversation and when 5.30 come around mid conversation you find yourself talking to an answer phone to leave a message. Driver took photos after all the parts were dumped in the front garden but now it's my problem to prove i haven't received the right parts and show the damaged ones as his pictures are illegible and don't show anything.
Asking about a refund gets very little response but I need to prove that the order is incorrect first.
Absolutely disgusting way to treat a customer having spent £1300.00

Bought a summerhouse,waited 6 weeks and when it arrived it had poor construction and parts missing,contacted company numerous of times to collect for full refund,was given two collection dates however they didnt arrive.went to PayPal for resolution to get refund,mobile number on PayPal site so called it,very unprofessional man more concerned I called him Friday afternoon,I explained problems and said I was going to PayPal resolution, and I asked his name and he refused to give me his name and hung up,think I'll be looking into legal proceedings as this is a fraudulent company I believe!

The instructions and parts are missing I've contacted them but they don't reply, so don't waste your money buying from this very unprofessional company who just doesn't give a damn.
As you can see, I said this company doesn't give a damn, once again they have proven this to be true, they contacted me via Trust Pilot saying they want me to let them know what is missing and they will sort it out, on the day I received their reply I answered it, with the details they wanted by their portal as requested by them, guess what, I've had no reply from them, they definitely don't care. A rubbish company.
Reply from Kybotech Limited [Billoh co]
HERE IS THEIR REPLY TO ME
We're surprised to hear you haven't had a response as our team are available daily by phone and through the online portal, so we'd really like to get to the bottom of this for you.
Please log in to your online account or call us on the number on our website with your order reference, and we'll make sure the missing parts and instructions are sorted.

I am extremely disappointed with both the product quality and customer service provided by this company.

We purchased a new Wendy house supplied in multiple parts. While each bag included a parts list, the contents were completely mixed, requiring us to open every bag and manually measure components to identify them. This made the initial stages unnecessarily time-consuming.

The quality of the wood was highly inconsistent. Some pieces appeared new and well-finished, while others looked as though they had been stored in damp conditions for an extended period. In addition, several components did not match the dimensions stated in the instructions. Some key structural beams were warped or incorrectly cut, resulting in an uneven overall construction.

No printed instructions were provided—only an online manual. This made assembly more difficult, as I had to repeatedly scroll through the document on my phone to locate part dimensions for each step.

The most significant issue arose during roof assembly. The instructions specify roof boards at 143mm in width; however, all supplied boards were approximately 20mm shorter. This prevented the required overhang from being formed, making the next stage of construction impossible.

Additionally, the supplied screws were insufficient to complete even half of the build, forcing me to purchase additional materials at my own expense.

I contacted customer service to resolve these issues. The process itself was frustrating—image uploads were limited to 10MB per file, and despite being advised I could upload multiple images in one ticket, the system only allowed one per submission. I was then instructed to create multiple tickets, which was both inefficient and time-consuming.

After reviewing my evidence, the company acknowledged some parts were substandard but claimed this would not affect structural integrity. They agreed to send replacement roof boards and additional screws. However, the replacements were also incorrect (still undersized), and the quantity of screws provided was insufficient.

When I raised this again, I received inconsistent and contradictory responses. At one point, I was told that smaller boards may be sent if correct ones are out of stock, and that I should simply use more of them to compensate. This does not align with the design specifications and does not resolve the issue of the missing overhang.

At this stage, I requested a full refund and return. I was informed that I would need to cover the return shipping costs, despite the product being faulty and incomplete.

In summary, I received a product that was of poor quality, incorrectly specified, and incomplete. The customer service experience only added to the frustration, with unclear guidance and inadequate resolutions offered.

I would strongly advise others to consider alternative suppliers.

TERRIBLE - UNHELPFUL - RUDE. I bought a Billy Oh "Heavy Duty Windowless Log Cabin shed". Ordered in September '25, Finally delivered (late, due to production issues) in December. Far too rainy until March '26 to consider building it. Stored it all in a dry and heated garage the entire time. When it came to building it last week we discovered the planks/logs on just ONE wall (the ones either side of the doors) were a different height and profile to the others. Each plank was thicker (didn't slot into the adjacent plank) and 5 mm taller than all the others. That would make just the front wall 75 mm higher than the other three and the corner joints would not align. Billy Oh told me it must have been incorrectly stored as some of it was left in the rain! Wrong, it was all in my garage. They refuse to do anything about it. They will not even replace any damaged items or the poor quality pieces. Most battens and finishing pieces are split, bent, or unusable. VERY POOR QUALITY. VERY POOR FINISH. VERY POOR CUSTOMER SERVICE. Looks like I will have to get the replacements and new planks made up myself now at my own expense.

The product, a BillyOh Parma 6 Seater Round Firepit Rattan Dining Set, was delivered on 5th March 2026 it was delivered on the back of an open back truck in the pouring down rain.

The boxes had some thin plastic wrap around them, however this did not fully protect them So the boxes were beyond salvageable.

Upon inspection/assembly, we discovered that the product is not of satisfactory quality or fit for purpose. Specifically:
• 1. Two chairs were damaged and had been severed rattan threads.
• 2. 1 set of cushions were missing.
Previous Attempts to Resolve:

I have already contacted the team via phone/email but have not received a satisfactory resolution.

I’ve been offer a GOGW of 10%, I rejected that as to replace two damaged chairs would cost circa £300.00 and cushion set circa £50.00 total of £350.00.

I was then offered another GOGW of £150.00 again I rejected this, and asked for a full refund and collection.

This is when the staff started to ignore my concerns and give me misleading and confusion information.

I eventually spoke to a lady called Anita, who agreed to a collection and full refund, and I was told to could just wrap the items up in plastic and tape, even if it was Bin bags. (Have the email to confirm this from them)

I proceeded to wrap the items up and sent over the pictures. Then to be told the table required to be disassembled. That is fair and this was done the same day/ Again pictures sent over to confirm this was done.

I’ve now been contacted by a different person telling to disassemble the chairs.

As I’ve already explained the chairs are one pre built chair and can’t be disassembled in anyway.

I’ve also been told to package them up as they were deliver again as already explained this is not possible as the boxes are past reasonable usage due to the wet weather on delivery of an open back truck that you delivered.

This has been one of the most stressful ordeals I’ve ever had to undertake. I feel that I’m being ignored and fobbed off at every email, and then to add to this each email is taking 3 days to respond to form the staff. And only one reply per each time.

**Update**

So I emailed the CEO Mr Charles Walton to make a formal complaint, as again and again I'm being lied to.

I had a reply from Miya someone different again (What a surprise) anyway. It was confirmed that they would arrange a collection on Friday 27th March 2026. Collection times would be between 13:43 and 19:43.. Great news.

NO it was not as yet again I was lied to and no collection or communication was forth coming.

Clearly more lies and miss information, as a vulnerable customer I find this lever of incompetence a disgrace. I’ve wasted a half day Holiday of mine waiting for this collection.

I will not be taking more time off work to wait in for your non collection dates and times.

Hey Charles if you read this I hope you are pleased with the level of incompetence of your company. The way your company treat customers is dreadful and a disgrace.

***UPDATE 2 *****

Another update.
Saturday morning at 7:45am an open back truck arrived full of sheds.
The person explained he was here to collect the patio set.

However he refused to collect it saying he could not secure it on his truck with the chairs assembled and packaged in plastic. (I explained it is packaged as directed by the company)

Again I had to explain that the chairs do not come apart and are pre built as 1 module each. (How difficult is this to understand)

At this rate it would have been cheaper for you to have just given me the cost of the two chairs and missing cushions at £350.00.

I’m getting sick off all this trouble now, the person had a net over the sheds so would have secured it just fine, if they had come towards the end of the day with the truck empty and full to the top.

purchased an Aston Garage, lots of bits missing, bits damaged, bits that don't fit, banana shaped bits of timber, you can get replacement parts from them if you are prepared to wait about 7 weeks, I did my own repairs cos I didn't have time to wait, the top rafters were out of line by 2 inches to think these guys make this stuff everyday it's shamefully embarrassing very unprofessional, my dog could have done better, I really should be compensated for the extra money I spent, they did offer to review any receipts I sent them and probably try n haggle but thats just more hassle I don't need, I would fully recommend you buy from somewhere else, I will bump and edit this regularly so they don't forget who I am

Unfortunately i was going to order a summerhouse from this company but seeing all these bad reviews I'll take my business elsewhere.

Ordered a shed from there company Garden Buildings Direct. Cancelled order end of December due to a missed delivery with no promise of a new delivery date, just an open order. Promised several times a refund and still hasn’t been returned. Next step is likely going to cause me a lot of hassle through trading standards and small claims court.

Our driver was very polite and friendly, he kept us informed and turned up exactly when he said. However sadly when I returned from work later that day to give through the delivery with the parts check list 7 items are missing, such a shame as we've spent a lot of money on the garden building and have booked time and help to put it up asap which now all has to be delayed and have to go through the annoyance of contacting Billy Oh to rectify the missing items.

Purchased shed roof felt.It was paper thin and
ripped easily.The picture of the shed in the Salesbrochure shows thick felt this is not what you get.Poor quality.Waste of money it was not cheap.Bought via b&q online.

If one could give zero stars then this company would deserve that. They trade under garden buildings direct and Billy oh. When I placed an order I received many emails to ask me to send photo id and council tax which I did. They ignored that and kept requesting documentation. I was so fed up I cancelled the order the day after placing it. I was then contacted to say production was underway. I tried to contact them directly no one answered the phone. I then raised a complaint with PayPal to cancel the order. A month later I received an email telling me the playhouse was nearly ready to be delivered. I then contacted my credit card company and they took the case up as I had been with them over 20 years. They refunded the money. The company sent me an email to say they had refunded me and this turned out not to be the case. My advice would be to avoid these 2 companies or risk losing your money.