Kwik Fit Reviews 

81,230
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,661 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the quick completion of tasks. Many people commend the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond expectations. Customers also appreciate the clear communication and thorough explanations provided during their visits. However, some customers also noted inconsistencies with the booking process, experiencing delays or lack of communication regarding appointment times. Conversely, a small portion of people felt that customer service responses were sometimes slow, unhelpful, or lacked proper follow-up.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the efficiency, speed, and helpfulness of the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and straightforward,... See more

Product

Users describe ambiguous interactions with product, with some reporting positive experiences like finding... See more

Customer service

People report ambiguous experiences with customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really excellent service on my second attempt at booking. First attempt, I was informed no tyres in stock so had to call back. Called back the next day, tyres available, booked in for following day. S... See more

Company replied

Rated 5 out of 5 stars

Although my experience at their Dundee Perth Road branch was less than a happy one I have to say their speedy resolution of my complaint could not be faulted. I think that says more about the company... See more

Company replied

Rated 5 out of 5 stars

I wasn't there but my wife said the fitter (Sorry I don't know his name) was very efficient and polite and helpful which is what you want and also helped with the sensor issue we had. The guy on the... See more

Company replied

Rated 5 out of 5 stars

Kwik Fit in Newton Aycliffe gave me quick efficient service. They could check my wheel alignment for me within half an hour of me ringing them. They showed me the results on screen explaining their me... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81K reviews

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2-star
1-star

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4.3

All reviews

(81,230)

4,658 reviews in the last 12 months

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Rated 1 out of 5 stars

Had MOT at Chadderton

Had MOT at Chadderton. Needed 2 parts changing. Quoted £85 for a drop link that cost on average £10 at most retailers, and £130 for a wishbone that costs £50 at most other retailers. Total quote for the parts and work £450. Upselling at Kwik fit is ridiculous. Will not be going back. On the upside the mechanic who did the MOT and showed me the issues was great.

23 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Alex. It's disappointing to hear you're feeling let down by the quote provided for the services you required. To get this looked into in more detail, please can you submit the following form with further information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will be in touch to offer further support. Thank you.

Rated 1 out of 5 stars

Web site crap

Web site crap. Search for tyres get I'm not a robot capthcar crap pops up! Feedback, captcha again!!
Never ever go to this site again for tyres. Why the hell does someone need to prove they not a robot or complete a captcha just to search for tyres and book it in.

God damn fed up of these useless captchas

23 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Jason. Thanks for taking the time to share your experience and we're sorry to hear you're feeling let down on this occasion. It's disappointing that you had issues with the website. To get this looked into in more detail, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will then be in touch with you directly to offer support. Thank you.

Rated 5 out of 5 stars

Positive experience, highly recommended.

Extremely knowledgeable. Quick service on my driveway. Stress free experience.

16 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi there, thanks so much for sharing this fantastic review. We're so pleased to hear you're impressed with the service and knowledge of the team, meaning you'd recommend us to others. Thanks so much, we really appreciate it!

Rated 5 out of 5 stars

Highly recommended; service and value.

I had new tyres fitted (mobile). Unfortunately, there was a defective valve. However, when I took it to the local Kwikfit, they sorted it out without hesitation. And at no cost. All-in-all, a great experience and thanks to all involved.

14 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this brilliant review! We're so pleased to hear you're impressed with our Mobile Fitting service, with thanks to value. It's great that the team were also quick to help with the issue with the valve, too. Thanks so much!

Rated 5 out of 5 stars

Technician was very informative and…

Technician was very informative and kind, excellent customer service. It was very easy to book in a tyre change for next day fitting. I will definitely use this service again.

16 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi there, Hannah. Thanks so much for sharing this brilliant review. We're so pleased to hear you're impressed with how informative and kind the team were. We really appreciate your kind words, thank you so much!

Rated 5 out of 5 stars

Just visited kwikfit Ballymena

Just visited kwikfit Ballymena
Brilliant team
Specially Louise and Jack
Very helpful and nothing was any bother

23 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Duncan. Thanks so much for sharing this wonderful review. We're so pleased to hear you're impressed with the team, with special thanks to Louise and Jack. Thanks so much for these kind words!

Rated 5 out of 5 stars

Mobile Tyre Change

Excellent Communication from time of booking to arrival of engineer and completion of works

16 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this fantastic review, Robert. We're so pleased to hear you're impressed with our Mobile Fitting service. Thanks so much for these kind words!

Rated 5 out of 5 stars

Urgent tyre repair done!I wasn't there but my wife said the…

I wasn't there but my wife said the fitter (Sorry I don't know his name) was very efficient and polite and helpful which is what you want and also helped with the sensor issue we had.
The guy on the phone at initial call was very helpful as well.
Overall excellent customer service and we'd use you again.

15 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi there, Colin. Thanks so much for sharing this fantastic review. We're so pleased to hear you're impressed with how efficient and polite the team were when you wife visited needing support. We really appreciate your kind words, thank you!

Rated 5 out of 5 stars

Everything as promised

Everything as promised

16 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this wonderful review, Henrietta. We're delighted that you're happy with the service and how the expectations were met!

Rated 5 out of 5 stars

Fast and efficient great service

Fast and efficient great service

5 March 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this fantastic review, Stephen. We're so pleased to hear you're impressed with how fast and efficient the service was!

Rated 5 out of 5 stars

Was extremely impressed with the mobile…

Was extremely impressed with the mobile tyre fitting service and would highly recommend.

15 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased to hear you're impressed with our mobile fitting service. We really appreciate you recommending it to others, too. Thank you!

Rated 5 out of 5 stars

Slick Tyres fitted fast on the drive !

Had two tyres fitted on my drive to my old classic temporarily non running XJ6 . Arrived on time , gave advance warning of arrival , carefuly jacked up the car and got on with the job . The old perished tyres were off in no time and the correct new ones fitted fast . The guy who did the job was local, very slick and professional, despite it being a blazing hot day for which he accepted a cold drink . Booked and paid for the two tyres online and as such got a 10% discount. Subsequently got a full tyre report and invoice via e mail . Would highly recommend and do this again, as I was very impressed at how slick and easy it was , excellent customer service.

25 June 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this wonderful review! We're delighted to hear you're impressed with the communication, promptness and caring ways of our mobile fitter. It's feedback like this that makes us so incredibly proud, thank you!

Rated 1 out of 5 stars

Wont be using again

Appointment cancelled at short notice & rearranged appointment happened 8 hours late

20 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

HI there, Peter. Thanks for taking the time to share your experience and we're sorry to hear you're feeling let down on this occasion. It's disappointing that the team had to cancel your appointment. To get this looked into in more detail, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will then be in touch with you directly to offer support. Thank you.

Rated 5 out of 5 stars

so easy

quick, simple and reasonably priced

20 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for taking the time to share this fantastic review, Nick! We're so pleased to hear you're impressed with how quick, simple and reasonably priced the service was. Thank you.

Rated 5 out of 5 stars

Great service!

Very quick and reliable.

15 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this review, Richard. We're delighted to hear you're impressed with how quick and reliable the service was. Thank you!

Rated 5 out of 5 stars

Booked online for 4 tyre changes on the…

Booked online for 4 tyre changes on the same day, fitted within the hour at Bulwell, Nottingham Store, by Lance. Amazing, quick service. Lance was very friendly, approachable and knowledgeable. Highly recommended.

21 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this fantastic review, Miss Mills. We're delighted to hear you're impressed with how quickly the team were able to help with your tyre replacement. Thanks so much for your kind words and for recommending us to others. Thank you.

Rated 5 out of 5 stars

Great service a and fitter

Lee the fitter was a great guy, very friendly, helpful and efficient.

15 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi Dean, it's wonderful to hear that you found Lee to be friendly, helpful and efficient during the tyre fitting. Thank you!

Rated 5 out of 5 stars

First time using kwik fit and first…

First time using kwik fit and first time needing a tyre change. Online booking was seamless and mobile tech service was on time and a quick job. Would highly recommend

20 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hello Jill, we're delighted to hear that your first experience with us was a success, that you found the online booking easy and that the fitting was done on time. Thank you for choosing us.

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