I bought the metal eagle ring and I’ve only worn it for one full day and it’s already scratched and peeling!! I always take my rings off while washing my hands so I don’t understand how it’s scratche... See more
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Review summary
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Reviews shaping this summary
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer... See more
Company replied
Great item Super fast delivery Returns a nightmare, was saying could not find my order number, to send an enquiry. I never bothered and now left with a pair of sandals that dont fit. I shall not... See more
Company replied
The delivery was timely and efficient with updates on its tracking. The bag purchased is exactly what I wanted however its quality seams are not the best with stitching already loose.
Company replied
Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
2.9
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order cancelled due to out of stock
Order cancelled due to out of stock - not prepared to honour the NHS discount for another order
16 May 2026
Unprompted review
Reply from Kurt Geiger
Hi Melanie,
We're sorry to hear that your order was cancelled due to stock availability and understand how disappointing this must have been, especially as you were hoping to use your NHS discount on an alternative purchase.
Please be assured that we have raised this further with the relevant team for review. If you would like to proceed with another order, we’re happy to help look into this for you.
Thank you for bringing this to our attention, and for your patience while this is being looked into.
Regards,
Team Kurt Geiger
Item did not arrive
Item did not arrive, told later that it was out of stock
7 May 2026
Unprompted review
Reply from Kurt Geiger
Hi Brenda,
We're very sorry to hear that your item did not arrive and that you were later informed it was out of stock. We understand how disappointing and frustrating this must have been.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
Return Issues
Tried to arrange a return through the portal on 3 occasions system didn’t recognise the order no, sent an enquiry through the website and had no response - really difficult to deal with when something goes wrong!
2 June 2026
Unprompted review
Reply from Kurt Geiger
Hi Shahin,
We’re very sorry to hear about the difficulties you’ve experienced when trying to arrange your return and that you have not received a response to your enquiry. We understand how frustrating this must be, especially when the system is not working as expected.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
Easy website to use...ordering is…
Easy website to use...ordering is efficient and delivery is prompt! All my trainers have been packaged well and look judt like the image! Always pleased with my purchases...
4 May 2026
Unprompted review
Reply from Kurt Geiger
Hi LYA,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you find the website easy to use and that your orders are processed efficiently with prompt delivery. It's great to know your trainers arrive well packaged and exactly as shown online.
We really appreciate your continued support and are so pleased you're consistently happy with your purchases. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Dear Kurt Geiger
Dear Kurt Geiger! Please be so kind and respond clearly why the website, which you declare that does not have anything in common with you, ie. kurtgeiger-shoes (based in China) does bear your firm name "Kurt Geiger" and sell your products. If you have any further questions for me, please do not hesitate to contact me directly. Your empoloyee Elzbieta Chrabko (contact found via internet as your employee in charge with fraud) has my contact.
14 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Leona,
Thank you for your feedback. We are sorry to hear about this. We are not affiliated with, nor do we operate or authorise, the website kurtgeiger-shoes.com. We take matters of this nature very seriously and would recommend that you contact your payment provider or card issuer directly to report the transaction and seek further assistance.
We have highlighted this to the relevant team who will advise further via email
Thank you for bringing this matter to our attention.
Kind regards,
Team Kurt Geiger
I am a customer at ambassador level and…
I am a customer at ambassador level and have been for a while however I shall stop purchasing as they break there own rules on the terms and conditions for the loyalty vouchers so just no point in been a member
Emails back and forth and they don’t have a clue of there terms
Just not worth it and only purchase if you absolutely really want the item
Loyalty doesn’t pay with this company
14 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Jacqui,
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience and appreciate your long-standing loyalty and support as a valued member of our loyalty programme.
We understand your concerns regarding the information provided and the experience you have had while trying to resolve your query. This is not the level of service we aim to provide.
Please respond to the requested information so we can look into your order further and assist you accordingly.
Kind regards,
Team Kurt Geiger
Dear Kurt Geiger
Dear Kurt Geiger! If the below mentioned e-shop is not affiliated with Kurt Geiger, why do they sell your goods? If I want to write the review for this e-shop, it automatically switches to yours. Strange, isnt it? And if it is a scam e-shop, why dont you undertake the legal steps so that this scam is stopped? What do you advise me to do if this scam is going on under the name of Kurt Geiger?
14 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Leona,
Thank you for taking the time to share your feedback. We understand your concerns regarding the website in question and the confusion this situation may have caused.
To enable us to investigate this matter further and provide the appropriate assistance, please respond to the requested information so we can look into this in more detail and assist you accordingly.
Kind regards,
Team Kurt Geiger
Love my bags not the sandals
Love my bags , but not impressed with my sandals £200 is a lot of money to pay when they don’t fit properly really disappointed
13 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Deana,
Thank you for your feedback. We’re delighted to hear that you love your bags, however we’re sorry to learn that the sandals did not meet your expectations in terms of fit. We understand how disappointing this can be, especially given the price.
We appreciate you taking the time to share your experience, and your comments have been noted and passed on to the relevant team for review. Thank you again for your feedback.
Kind regards,
Team Kurt Geiger
Good style but too big
I love the shoes but the sandals are too large due to the style - so they fit but as they are sliders and the style I would have been better off with a smaller size. Which one wouldn't know until walking for a length of time rather than just trying on in the house. It's a shame because they are beautiful. Perhaps a detail of this on the item would be useful as I won't be able to return them now and it's a fair chunk of moneys.
15 May 2026
Unprompted review
Reply from Kurt Geiger
Hello Karen,
Thank you for your feedback. We’re delighted to hear that you love the shoes and found the sandals beautiful. We’re sorry to learn that the fit was not quite right for you.
We appreciate your comments regarding the sizing and fit of this particular slider style. Feedback such as yours is valuable, and we have shared your suggestion regarding additional sizing guidance on the product page with the relevant team for consideration.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
Love my new shoes and bag -fantastic…
Love my new shoes and bag -fantastic service and great quality !
1 May 2026
Unprompted review
Reply from Kurt Geiger
Hi Nicky,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love your new shoes and bag. It's fantastic to know that you were pleased with both the quality of our products and the service you received.
Your kind words mean a lot to us, and we truly appreciate your support. We hope you enjoy your new purchases and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Wonderful service
Ordered a small white leather bag for my holiday. Arrived within 2 days, excellent quality and looks amazing!
5 May 2026
Unprompted review
Reply from Kurt Geiger
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that your bag arrived quickly and that you’re pleased with both the quality and appearance. We hope it makes the perfect accessory for your holiday, and we truly appreciate your support. Enjoy your new bag!
Kind regards,
Team Kurt Geiger
O bought a bag in London at the físical…
O bought a bag in London at the físical store. A few days ago the bag starts peelling.
12 March 2026
Unprompted review
Reply from Kurt Geiger
Hello Helen,
Thank you for your feedback. We’re sorry to hear about this.
To allow us to investigate this further, please provide additional information regarding your purchase, including proof of purchase and photographs of the issue, if available. Once we have these details, our team will be able to review the matter and advise further.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Team Kurt Geiger
Order not complete
I ordered a belt along with shoes, the belt didn’t come with my order. I emailed numerous of times and got no response.
All That was enquired was for you to advise that it is possibly out of stock and when it could be reordered
3 May 2026
Unprompted review
Reply from Kurt Geiger
Hello Sinead,
Thank you for your feedback. We’re sorry to hear that your belt was missing from your order
To allow us to investigate this further, please provide your order details and any relevant correspondence. Once we have this information, we can review the status of the missing item and advise whether it was unavailable, out of stock, or if any further action is required.
We appreciate you bringing this matter to our attention and look forward to assisting you further
Kind regards,
Team Kurt Geiger
Love this shop ❤️
Kurt Guiger is my favourite place to window shop as everything is so beautiful and well made. I like to save up for a good while then treat myself. Amazing bags and beautiful shoes. My favourite shop and online shop is great too
26 May 2026
Unprompted review
Reply from Kurt Geiger
Hello Diane,
Thank you for your wonderful feedback and continued support. We’re delighted to hear that you enjoy shopping with us and that our collections continue to be a special choice for you.
Your kind words mean a great deal to us, and we look forward to being part of your future purchases.
Kind regards,
Team Kurt Geiger
Disappointed customer
I’ve been waiting from some shoes to come into stock which they did and I ordered them only to then find out that shoeaholics had got them in again but they were offering 25% off?? I asked for the same discount but they wouldn’t so I tried to cancel the order but they said they couldn’t even though they hadn’t been dispatched? I had to receive the shoes first then return them for £3.95 per item apparently. It says on their website you can cancel but I couldn’t. Still waiting for one pair of the shoes to arrive?
I have responded let’s see if I hear back from you?
4 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Laura,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns regarding pricing, your cancellation request, the return process, and the status of your remaining item.
We sincerely apologize for any inconvenience caused and appreciate you bringing these matters to our attention.
Please respond to the requested information so we can look into your order further and assist you accordingly.
Kind regards,
Team Kurt Geiger
I love Kurt Geiger
I love Kurt Geiger! Got the perfect cowgirl boots for a western wedding with matching bag and hat! Love my new items! Arrived quickly, high quality and easy to order
7 June 2026
Unprompted review
Reply from Kurt Geiger
Hello Vicki,
Thank you for taking the time to leave such a lovely review. We're thrilled to know your recent purchase was the perfect choice for your special event.
It's wonderful to hear that everything met your expectations from start to finish. We truly appreciate your support and hope to welcome you back again soon.
Kind regards,
Team Kurt Geiger
The worse customer service ever
The worse customer service ever! I ordered some shoes that were apparently delivered when I was out, tracking showed a picture of a box nothing else as no one was home they said it was left in a safe place but cannot tell me where that safe place was But when I got back it was nowhere to be found. I asked for proof of where it was and they couldn’t provide it but said that after investigation they would not send a replacement as tracking shows delivered and they do not need a signature they can just leave it outside where deemed safe place so I have not had my order and they have my money and won’t help at all basically calling me a liar and they won’t help, this is now with my bank as I have had my money stolen by this company and they won’t accept any responsibility for not getting my order to me - do yourself a favour and don’t bother it’s not worth the hassle
2 June 2026
Unprompted review
Reply from Kurt Geiger
Hi Kelly,
We're sorry to hear that you're dissatisfied with the outcome of your case and understand your frustration regarding the delivery of your order.
We have thoroughly reviewed the courier's delivery process and provided all available details regarding your order, including the delivery confirmation to the shipping address provided at checkout.
While we understand your concerns, we must reiterate that the parcel was delivered in accordance with the courier's guidelines. We rely on our delivery partners to ensure parcels are delivered securely. If specific delivery instructions, such as ringing the bell or leaving the parcel in a designated safe place, are not provided through the courier's delivery management service, the courier is instructed to leave the parcel at the delivery address.
Unfortunately, as the courier has confirmed delivery to the correct address, we are unable to accept responsibility for the parcel once it has been delivered. As a result, we are unable to offer a refund or replacement for this order.
We appreciate your feedback and are sorry that this was not the outcome you were hoping for. We sincerely apologise for any disappointment and inconvenience caused.
Regards,
Team Kurt Geiger
Reply from Kurt Geiger
Hi Chas,
Thank you so much for your fantastic review!
We're delighted to hear that you were happy with the product, found it to be great value, and received it quickly.
Your feedback means a lot to us, and we're thrilled that we could provide a great shopping experience from start to finish. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
They will steal your money
On May 25, 2026 I purchased merchandise from Kurt Geiger. My order confirmation shows the correct shipping address, but I never received the items. The merchant investigated and refused to refund my payment. You can’t say that you will give me a gift card when I did not pay with a gift card. That’s stealing. And if that’s what your company represents, I will NEVER spend another dime with you.
25 May 2026
Unprompted review
Reply from Kurt Geiger
Hello Tikila,
Thank you for your feedback. We’re sorry to hear that you remain dissatisfied with the outcome of your order enquiry.
Please be assured that your concerns have been raised with the relevant team and your case is currently under review. A member of our customer service team will advise you further directly regarding this matter.
We appreciate your patience while this is being looked into.
Kind regards,
Team Kurt Geiger
I placed my order and waited for the…
I placed my order and waited for the shoes,as I had ordered them especially for a wedding.i had to chase the order twice to be told they were out of stock,they was trying to source them from a store.unfortunately never got them for the wedding.i was refunded but not given back my discount for my birthday.
3 May 2026
Unprompted review
Reply from Kurt Geiger
Hello Wendy,
Thank you for your feedback. We’re sorry to hear about this.
We appreciate your patience while our team attempted to source the item and regret that it was ultimately unavailable. We can confirm that your comments have been noted, and a member of our customer service team will be in touch to advise further regarding your concerns.
Thank you for bringing this matter to our attention.
Kind regards,
Team Kurt Geiger
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