Kurt Geiger Reviews 5,472

Love my shoes and boots.
Easy process from ordering to delivery. Im so happy with the suede ankle boots, fit right and are comfortable. My black and silver pom pom flats are perfect and i have had many comments already.

I bought sandals called Meena Jelly.
They look beautiful,but the problem is,you cannot wear them.as after five minutes walking it hurts so badly. The hard plastic really hurt your toes and the top of your feet.
Next day, you see a brown mark on your feet and blisters on your toes.
I paid £99 for it and I was so excited to wear it on my Holiday-with the matching Beach bag.
But I couldn’t wear the sandals.
Now the only option is to Bin them.
The photo is taken after five days, so the blisters are getting better at this point.”
Kurt Geiger 1 star review on 7th May 2026

I’ll never order from here again. Ordering over the phone was already a hassle, and I paid for next day shipping but didn’t receive my order until 5 days later. The slides didn’t fit, so I went to exchange them in store and was told I had to return them online and reorder. Overall, a very frustrating experience and I won’t be purchasing from this brand again.

Gorgeous items , well made stylish...but the refund takes ages and stressful.

Product is first class. Never disappointed.

I recently purchased some boots, shoes and plump plushie eagle keychain from KG and, once again, I am completely blown away. The quality, style and comfort are on another level. Usually with fashion footwear there is some sort of compromise, gorgeous but painful, comfy but uninspiring , yet somehow KG has mastered the art of giving you both. I already own around seven KG bags, and my footwear collection is now growing at an alarming (but joyful) rate. They have become my go-to brand because I genuinely struggle to think of another label that combines fashion, comfort, confidence and that unmistakable “feel good” factor quite like Kurt Geiger.
Their customer service is excellent, delivery is lightning fast, and every parcel feels like a small event in my house , mainly because I am far too impatient to wait for anything from KG to arrive. What I also love is that they truly cater for everyone, with everything from standout luxury pieces to more affordable treats, all with the same sense of fun and style. In short, fabulous products, fabulous service, and a brand that really does live up to its slogan, “Design is what we do, kindness is what we are.”

Ordered a bag March 30 with delivery advised for April 9. Delivery date comes and goes no bag, contact customer service who keep saying it’s delayed (obviously otherwise I would be emailing) arrived today May 1! Opened the packaging to find a damaged and scuffed bag. No reply from customer service re same.

Absolutely perfect All your items are simply stunning Thank you

I placed an online order for a pair of ladies size 39 Hatton Sneakers.
Had them delivered to a pick up point for ease of collection.
I collected the parcel delivered by Evri.
I get home, open the parcel and almost collapsed in shock.
Inside are a USED pair of black Vans plimsolls!! How can this possibly happen when the box they were in was sealed!!
I await what i hope will be a very swift resolution, following raising a ticket and sharing photographs.
I'm absolutely stunned at this

Order was easy, postage fast, purchased from David Jones. I have 4 different pairs of the Meena Eagle slides, they are very comfy & I've worn 2 pairs to death so much they have cracked across ball area on the sole. My last pair ( Meena Eagle Multi Synthetic Slide )have had very little wear with no visible wear on the sole at all but the top have cracked & are peeling making them look cheap & ugly. This was only pair it happened to the others did not do this. This is just a heads up for future purchases of this particular pair as I'll be buying the other colour ways again.

Just visited the store in London Oxford Street,Nour helped me with much kindness and knowledge,

My order never arrived. Apparently the delivery guy left it on my door step, when I got home it wasn't there. I didn't ask for it to be left there.

When I complained to KG I was told it's my own fault for not being home for the delivery. Even though I'd been told delivery would be attempted 3 times. This was the first attempt.

Will NOT be using the site again and quite frankly KG's customer service has left a bad taste. So for the foreseeable I won't be buying anything from them. Online or in store.

Update..

KG have informed me that because the parcel was delivered to my property (left on door step) It counts as a "compliant delivery". Incredibly frustrating as I hadn't instructed anyone to leave it there and had been told delivery would be attempted three times
I'll be wary of online ordering now. Never had this problem with any other company.

If I could give less than one star I would

Two pairs of trainers bought via Debenhams, both returned directly to Kurt Geiger as per the process using their return label in the same package, with a completed return slip. Refunded only for one, Kurt Geiger staff are either inefficient or dishonest. Disgusting and would advise you not buy from them.

Provided a Tracking number DUX052656457-A

Was told I would get an email , no contact. Was advised I would be refunded within 5 working days nothing. Never had such a poor experience with any other brands.

So, I purchased a bag and it was suppose to deliver on the 14 of April. That day I was out with a family member to the store. At 7:24pm the package was supposed to be delivered. I looked at my cameras. FedEx never showed up to my house. So, Kurt Geiger sent me who signed my package. It was a name I never seen. I have no clue who signed my package. So, how to prove my package was delivered was by them matching up my address on google. I also called FedEx. How, is it that a package says that it needed NO signature but someone signed for the package. I showed them footage of that day and times from 7:03pm-7:34pm. 7:34pm is when I got back to my house. When I walked up to my home. I didn’t reach down for no package. There was no FedEx truck in the videos either. This leaves me a bad taste about both companies because now. I have to get all my packages delivered to a store because people are doing fraud. I couldn’t get my money back because FedEx worker stole my package. I filed a police report on it and show Kurt as well still no solution. I will never shop from them ever again. All I wanted was my bag. I didn’t want no money back but I wanted my bag. Never again and the crazy thing I order from higher brands and this never happened to me.

I bought my wife a bag at Xmas and she used it for the first time yesterday, the colour has started to come of the bag after one use, I also bought her another bag and that one is fine

You really see how good a company is when something goes wrong — and unfortunately, this is where Kurt Geiger has let me down.

I’ve been a loyal customer for a long time. I love their bags, wear their shoes regularly, and even have one of their brooches on my jacket. So this makes the experience even more disappointing.

I recently ordered a bikini (top and bottom) for a holiday I’m going on this Saturday. The order arrived today — the top is correct, but the bottoms were sent in the wrong size (XL instead of S, despite my order clearly stating S).

There’s no customer service phone number, which is frustrating in itself when something urgent like this happens. I went onto live chat hoping for a quick resolution, but was told they couldn’t send a replacement and that I’d need to return the item and place a new order.

For a brand at this price point, that’s simply not good enough. Especially when even lower-cost retailers offer immediate replacements when they make a mistake.

This situation could have been handled so much better, and it’s really taken the shine off a brand I’ve supported for years. I’m genuinely disappointed and now questioning whether I’ll shop with them again.

I bought boots a few times with them and the quality was decent and they are comfy but last end of January I bought a pair of the explorer sock boots and they fell apart, the sole literally tore apart just from walking. So they lasted less than 3 months. I think they are too expensive for this horrendous quality. Never buying from them again.

My partner is a severely disabled autistic man and he purchased a bag for me for our anniversary he have been dealing with their customer service from three days keep getting same automated responses Evri left his parcel on his door despite him having a shed he is keep on explaining same situation over and over again with no help same automated response that is no way to treat a disable man no empathy at all. I am so disappointed with such a huge brand and have no sense of customer service. I would like him to have his money refunded asap he keep asking to speak to a manager but in three days he received no response from any manager three days its been causing him so much stress i have never had to deal with such awful experience it has caused him to have several meltdowns. Help him for heaven sake Order number 253267110

I ordered online Carvela.com. The transaction showed money was taken by Kurt Geiger. Two purses and two shoes but only two shoes were delivered. I have contacted Carvela.com but they won’t refund me my money or missing bags. Kurt Geiger, you took the money. Someone stole my bags ! Carvela, Kurt Geiger Or Evri the courier company. This is a scam going on!

Updated 22/04/26 : Thank you Kurt Geiger for following up on my report and actually doing something about it as promised. I have received my refund for the missing items. This time I will be reordering my purses to pick up in store though.

I made a purchase on 03-27-26. The dates kept changing on when I will get my item. It’s frustrating that you have to contact through email. My package has been in Dallas and it’s still saying that as of 04-08-26.