Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more
I ordered these and within 2 days they had arrived. I suffer with Elhers Danlos syndrome which is a connective tissue disorder and find even small walks excruciating and wear out most shoes pretty qui... See more
Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more
Company replied
Company details
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company
- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help.
Contact us at
help@koifootwear.com
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really love the quality of Koi's…
I really love the quality of Koi's shoes, they are always the same as the photographs and they are beautiful. I love the.
15 July 2026
Quality shoes that are unique
Easy to order, great sale prices, quality shoes that are unique. Shipping was easy. The shoes are very comfortable.
15 July 2026
Smooth delivery
shipping went smooth, good full tracking service
the shoes had a little grime on them though? like old or some black staining a little?
16 July 2026
Another superb purchasing experience…
Another superb purchasing experience with Koi. Quality, individuality, so smartly boxed and speedy dispatch and delivery. Go on, dare to be different!
16 July 2026
Daughter loves her shoes
16 July 2026
Stunning shoes comfy and look amazing
Stunning shoes comfy and look amazing , certainly stand out in a crowd shoes!
23 July 2026
Excellent choice
Excellent choice, great bargains in sale. Always great products and fast service
15 July 2026
Where are they?
Technically, this isn't about you, but about the shipping carrier: they’ve changed my delivery date twice, and now they won't even give me an estimated arrival time.
I can not tell you something about the shoes because I don't have them yet.
20 July 2026
Happy customer
Really happy. Super fast delivery and very cute shoes. Highly recommend and will be ordering again.
1 August 2026
Unprompted review
great fit mary janes
15 July 2026
Chaotic delivery
I have placed an order a week before I was in need of the shoes, I even paid extra money for fast delivery. I was waiting for my order to be sent out and it still wasn't even shipped yet on the day I normally needed them, while they told me in costumer service that the shoes would be sent out 2 days before he day I needed them. After that day the shoes still werent shipped so I asked for a refund and to this day I still have not received my refund while I politely asked for it on the 29th. This was my first ever purchase from them which i was so excited about because i've seen many people have amazing experiences so I was very confident about this.
22 July 2026
Loving this site
Loving this site, have been shopping here for a while now. Great prices and great deals. There Boots are amazing. People always ask me where I got my Boots and I always pass on your site to them. Keep up the amazing work.
10 out if 10 A+
14 July 2026
The service was good but the items…
The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poorer quality.
You do have to watch where you go with these as they scuff easily but these are looking like they have been worn up and down mountains.
21 July 2026
Shoes so comfy
Shoes so comfy. Fast delivery. They look fab just the same as the picture.
21 July 2026
Places order 3 weeks ago and hasn't…
Places order 3 weeks ago and hasn't even shipped yet. Poor communication from shop. Have no idea when anything will ship.
13 July 2026
Just love love love this brand
Just love love love this brand , always a head of fashion and great quality too .Great service and quick delivery too and sale items are a steal!!
13 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.