Knuffelwuff Reviews 

Superb quality, reasonably priced - very pleased with order thank you

OMG awful! Do not buy from these people if you think you might need to return anything. The bed comes fully made up and the box is HUGE and I was quoted £240 by DHL to return it! I was also told to cut a hole in the foam myself to assemble it correctly in the car (which I'm not prepared to do hence want to return it). Knuffelwuff say 'easy returns service' on their site, but that is far from the truth. They've sent me a returns slip but no customs paperwork. I will have to sell this myself or give it away, because I can't afford to return it. Completely furious!

The company doesn't accept returns. To return something you have to place a new order. Very dissapointing. Will not be ordering again.

I bought an XL JUNA bed from them over a year ago. The cover quickly tore and I figured my dog must have clawed through it in the night for it to tear so quickly. I (stupidly) later ordered an even bigger and expensive one (Winslow) and on the second day the faux leather for this tore again and I had been watching my dog. I wrote to let them know and they said that I had to send the entire bed back and not just the cover. It’s cheaper for me to just buy another dog bed- which will certainly last longer. So much money spent on these tatty looking beds and I can’t even find replacement covers for them.

Unfortunately the various bad reviews here seem to be typical of my experiences too. This is such a shame as their products do seem to be well designed and customisable for most homes and doggy requirements. Obviously these are being shipped from Germany so delivery times are not likely to be great at the moment so as long as you accept this, then no reason for issue.

I ordered a couple of large Winslow beds and was very impressed with them when they first arrived. Our dogs loved them too. Thankfully our dogs are not destructive but one is 25Kg and the other 35Kg so they needed to be tough.

The website said the bed base had an anti-slip property, but this was a lie. Whilst they looked really well made, the velcro used to fix the soft top blanket was extremely poor quality and started breaking down almost instantly. The company were not interested and only offered replacement covers, which as others have noticed, remain out of stock pretty much permanently. In the end I purchased proper branded Velcro and asked a local company to fix them to the soft covers and have not had issues with them since. Unfortunately, this has only shifted the problem to the cover, where the other half of the original vecro is also poor quality and badly stiched. I forget the number of hours I have lost trying to re-stitch this by hand.

I eventually tried a different spare cover (when it popped up in stock), going for the Arizona (Laser-quilted synthetic leather). I thought this would be much tougher...but I was totally wrong. The laser quilting effect has made the stretchy / mega thin synthetic leather extremely weak and within days, holes started to appear as a result of my dogs simply getting on and off the bed. Again I tried stitching the holes but the synthetic leather is so thin and weak that the plastic just rips and is completely un-repairable. Whilst trying to repair the holes, I also noticed other stitching problems, this time with bolster, which again is simply down to very poor manufacturing processes.

I am so very disappointed with this company and their products. Brilliant on day 1-5......but the real shoddy quality and resultant failures appear quickly after that. Don't be fooled by the "GERMAN BRAND MANUFACTURER" and "Knuffelwuff: a quality brand for discerning dogs"...it means absolutely nothing !!

These are overpriced and of poor quality when compared with any other luxury beds. The spare covers have been out of stock for almost a year and I am left with some very tired looking dogs beds that I will need to replace as the customer service is rubbish and they can’t give me any idea when either their beds or covers will be back in stock. Don’t waste your time or money. Much better products out there!

If you want delivery time of weeks, with endless follow-ups as nothing happens, and a "customer service" that is only quick in sending out bills with payment terms as "that way only" (contrary to what their homepage states), then this is the company for you. For me, I will never order here again. Overpriced and inflexible!

I ordered a cargo dog bed and it arrived nothing like the picture on the website, the sides where not solid like advertised, what was delivered was a large dog bed with flimsy side that a dog could lie on, I asked for them to delivery the correct cargo bed , their response was you have the cargo bed , I told them the bed that has arrived is nothing like the picture, they made no comment they just said return the item but I have to pay for the return which is over 50 pounds as it has to go back to Germany, AVOID THIS COMPANY ITS A SCAM, Happy to show pictures

Appalled at this company ordered 2 leads 2 collers sent wrong ones contacted them numerous times no response they are fraudsters avoid at all cost unless you want to be out of pocket

We bought the artificial leather orthopaedic dog bed in XXL for our Rottweiler. It arrived quickly (even though it was from Germany to the UK) and he absolutely loves it! It looks good, cleans easily and most importantly it is super comfy!

I ordered a Glendale leather lead for my German Shepherd and it’s great!
High quality soft stitched leather and chrome fittings.
I was so impressed I placed an additional order for a XXL Diamond quilted Winslow orthopaedic memory foam bed which arrived today and has not been used yet but at first glance the quality looks very good so we will see how it goes.
Despite some of the other customer reviews on here I personally would not hesitate to recommend this company for quality dog products and great customer service.
William from Surrey UK 🇬🇧

Ordered a large outdoor bed for my Great Dane, was really pleased with it to start with, got it out from winter storage, had washed the cover & stored it separately, upon re fitting the cover the zip came away from the material making it unusable, I informed Knuffelwoof & found their customer service lacking, such a shame as it’s a nice bed but quality lacking longevity.

We ordered a dog bed and were very excited to receive it. The bed that arrived was much, much smaller than the one advertised on the site. It arrived in damaged packaging.

I checked my order details in case I got the size wrong. No, I ordered an 85cm long bed. What arrived was barely 70cm.

Contacted the company to inform of incorrect product and asked them to help me with returning it for refund.

Got an email back with no apologies or mention of my name (just Sir/Madam) but a long lecture of how to measure beds correctly. Frustratingly for them, I did know how to measure beds, so they got a photo as a proof that the item tgey sent was indeed too small.

Next, they sent me a return label and said that I must arrange a return myself via the courier they have an account with. I did only to be told that I either have to pay £80 for delivery or ask the company to arrange return from their end as the account holder.

I emailed them back and response was “we don’t arrange anything for you, our only task is to send you a label” which just left me speechless.

So… I’m sitting here with a product that I haven’t ordered or able to use and almost £100 out of pocket. Unless I spend another £80. Mainly upset because I really wanted my dog to have a new bed for his birthday and now we left with nothing.

AVOID AVOID AVOID

Ordered a large bed for our German Shepherd who has arthritis , Delivered from Germany in 5 days with no issues , excellent quality and good communication all round .

I bought an extra cover for the finlay bed. The quality of the second cover is so inferior that after 2 weeks there was a big hole in the base. When contacted the company i was told it is not under guarantee as classed as wear and tear. 2 weeks use!!! I paid just over £44 for this product. Customer service is atrocious. I asked for a manager to call me and was told this is not possible. Do not buy these extremely expensive products. Not worth the money and once bought absolutely no customer support. Disgraceful company. AVOID AVOID AVOID

I ordered a bed on 10 January 2022 and DHL were so inept that they supposedly attempted to deliver on the 17th but we were home so they clearly got lost or were incapable of using a post code. We have had no contact from DHL to try and deliver and thy haven't even responded to a customer care submission. Knuffelwuff have been next to useless and an employee asked me to sign an affidavit to say we hadn't received the dog bed even though DHLs website clearly states they have not delivered it. We are still waiting and I feel like we have been scammed

Ordered 2 dog beds costing nearly £300 ordered grey and they are blue 100% blue the customer service is atrocious to an extent they are rude

Do not purchase under any circumstance. I purchased a dog bed in October - lasted less than 3 months. My young golden retriever was able to unpick the stitching with his teeth and expose the millions of foam beads inside, not contained in any inner liner. Quite dangerous in my opinion. The company says that it will give you your money back if not satisfied with the product. Not true. AVOID!

DO NOT ORDER FROM THIS COMPANY!
We ordered a bed for our dog in December it is now a month later and we have still not received the bed or any information about where the bed is. We have tried numerous times to contact the the company with no success. All emails have been ignored. This bed cost us over 70 pounds, we are beyond appalled by the complete lack of customer service this may as well be a theft or fraudulent transaction as we have paid money but received no goods. It will be our intention to take legal action against the company

Absolutely fantastic dog bed. Beautiful quality and it's the correct size. So thick plush and excellent quality. My Springer loves it. Would highly recommend there dog beds, worth every penny. Was delivered rather quickly despite it coming all the way from Germany