Knuffelwuff Reviews 

Purchased a dog bed that was described as durable and hard wearing. My dog’s last bed lasted nearly a year and due to a poor design the cover/handle that went over the seam was pulled off by my dog within an hour and the stuffing has been pulled out. I complained several times to the company with photographic evidence on the day I purchased and was basically told not to email them again.

I came across these reviews when contemplating ordering a second bed for our 45kg GSD who adores the first one we bought
The bed is excellent quality, has withstood almost 2y of bedtime ‘digging’ plus a few assaults from our 2 cats - and (when freshly de-haired) still looks and feels brand new
If only all dog beds were as resilient
It’s a 5 * from us

After receiving a polite email to say my dog bed would be delayed and myself sending an email back to say was hoping to receive the bed asap due to us taking the dog with us on holiday and wanting to take the bed with us, they had the bed to me as soon as it was ready on a fast delivery within 2.5 days. I am very pleased with the quality of the bed, the customer service and my dog is loving it even more.

Knuffelwuff promises 'easy returns'. My return experience has been anything but that. The customer service representative 'Sina Lange' has been incredibly rude and unaccommodating.
I have proof that my return was received to them and she keeps sending mails stating that it will be refunded when received, basically, copy/paste.
Furthermore, Knuffelwuff does not provide return shipping even if you are within the EU.
They refuse to answer the phone and keep you on hold for an hour and then the line disconnects.
Why would anyone order from a company like this?
Rude, unaccommodating, and inaccessible are not qualities that I can promote or support.
Bad job Knuffelwuff, I hope no one else gets caught in your abusive trap.

It’s too early to mention anything about the quality of the product but when it comes to service communication and response i don’t think it really can get any worse than this company. My 1st purchase (dog bed) eventually arrived much later than they stated it would, however my early impressions of the product were good and I bought another. My most recent purchase which cost £150 resulted in me incurring £54 of UK Customs VAT and courier storage charges as a result of how the delivery was addressed. After sending numerous online form messages and emails Knuffelwuff just ignore you. There’s plenty of other decent UK dog bed suppliers find them and give this company a very wide berth.

Terrible customer service.
Still waiting for a refund.
I only wished I'd read reviews on this site which say the same.
Don't buy from them!

They look the part but don't last.. bought two one arrived bent up like a banana was told leave it to flatten with my dog stepping on it ripping the leather.. one bed down and the stitching when a few weeks after on the other bed.. don't waste your money... customer service is non existence

Really bad customer support experience. I placed an order a couple of weeks ago (they had a nice offer). I received the confirmation and order number but never received the order. Apparently something went wrong with my CC payment but I was never informed about this and the invoice did suggest my cc payment went through (the money was indeed not deducted). Their solution: redo the order now without the discount. They did not allow me to repay my original order since they said they never got it due to a technical error on their side. What a poor service at least make an effort to find a solution.

Do NOT use this company they do not take returns or give refunds instead force you to buy another product to get your return slip!!! Dodgy Germans!! Don't waste your money or time!!!! Update they have said they will take it back however postage is at own expense and due to size its simply not cost effective

My dog is eight years old now and she has had two of these beds. They are very strong and it appears indestructible. Every day she scratches the base as if she is trying to dig a hole in the garden. The first one I had, I tries to wash it by unzipping it all round, but trying to put the stuffing back in, all the zips broke, which is why we bought a second, we just wipe it over with soap and water. We are just about to buy another one for her for Christmas, there’s nothing wrong with the one she has, just thought we would give her a change. Bit more expensive than other beds but well worth it. German made I guess.

We purchased a Knuffelwuff bed for our Spanish Water Dog. When the bed (cover) was washed it disintegrated into a slimy plastic particle mess. We needed to clean this material from the Miele washing machine and we then recycled what remained of the bed fragments.

We provided photo evidence and asked for a replacement. Knuffelwuff (German office) refused to honour the money back guarantee claiming that we had to return the bed for a refund and/or replacement.

Very disappointed with this product which was faulty and not fit for purpose. The company response was negligent given their insistence that the product needed to be returned: in this case the product was plastic particle waste.

Excellent dog beds, best I have found so far. Our dog currently has three and all wearing really well, no signs of wear even after 9 months or so. Look well made and they look good too, love the faux leather fabric. Would be nice if they did a size between L and XL but that's just personal to suit our dog. No issues with ordering or delivery. Have never needed to contact customer service so can't comment on that.

Unhelpful to the extreme with returns. They ship from Germany to the UK. I returned a dog bed in July and for some reason it got held in customs in Germany. And it is apparently now being returned to me?! However it is now lost in transit somewhere. And i’m £100 out of pocket. Extremely rude and unhelpful customer service. AVOID

Beds were delivered 5 days after ordering. Great quality, easy to clean, look great, no smell due to being leather. Couldn’t recommend more! Will definitely be buying from them again.

Quality is 10/10 - worth the money!

I bought the knuffelwuff waterproof indoor and outdoor dog bed lucky bed and it is dreadful quality. Save your money and buy a better quality bed. The top half of the bed is made from durable fabric but the bottom half is a different fabric which was very easily ripped. Read the description carefully as they allude to it. My dogs nail ripped it by stepping on it the first time (I put it the wrong way up). It lasted 3 weeks before the stuffing came out. The customer service was awful and I was refused a refund. It is only worth the money if your dog literally plonks itself on it and sleeps (the right side up). If your dog likes to mouth or moves it’s bed it’s a goner.

Diesel's new collar is soft and comfy. I'm so pleased I found a company who provides beautiful leather collars which will last. Thank you

Absolutely awful experience with this company. I orderered a Scottdale dog bed which when it arrived i could of cried at the condition of it. The material had all perished and it stank of smoke, clearly not made to order.
I will never ever use this company again and sending the product back to get a refund has been a nightmare also.

I bought the XXL Marlie bed for my senior greyhound and I’m very impressed. The quality is really good! The base is a thick (15cm) memory foam which feels really luxurious and the bolster around the back and edge of the bed is soft but holds up under my dogs weight which I really like (lots of other beds had sides that flattened when he rested his head on it). I wanted a bed which would be supportive and ease the weight on his joints but still keep its shape, which this definitely does.

It was shipped straight away and took 5 working days to arrive which I think is pretty good. I was also kept updated by the tracker at every stage of the shipping process.

Overall, I’m really happy with this purchase and my dog loves the bed. I’m actually going to buy a second one for another room!

Absolutely love this company. I bought a bed for my arthritic dog the 1st one I sent back they emailed me return forms brilliant communication. I bought a second bigger bed my dog loved it, great quality I used to but bed from pets at home and they'd lose their shape within month but I wanted something really good as this would likely be her last bed... unfortunately she had to be put to sleep and it was difficult to look at her bed everyday and even though I was just past the returns date I explained and very kindly let me return it. If I have another dog I'll just buy from knuffelwuff honestly can't fault them.

Was a bit dubious about placing an order after reading the poor reviews and living in the UK, however everything has went smoothly. Ordered a dog bed on the 1st of March, dispatched on the 2nd and received on the 9th. Quality of the bed is excellent and the dogs seem quite happy. How the bed will hold up only time will tell but happy in the meantime.