Knivesandtools Reviews 

Good prices, fast shipping. Good communication.

excellent items, excellent service!

information is accurate, product was of good value, delivery was quick and efficient, product was in excellent condition

All good a little slow to uk but this was fown to carriers

Great selection. Great pricing. Fast and efficient delivery

Secure and easy order and fast shipping.
Great service.

Very fast shipment. Exalent customer support.

Had an issue with delivery that was no fault of knivesandtools, they sorted it out straight away. Highly recommend them!

I have received the knive damaged.
Really proactive the answer of your service.
It seems the returned package is still in transit and not received in your facility after more than 10 days.

Got what I looking for, easy order, good price and quite fast shipping.

Great price & fast shipping - for me it's enough for five stars rafting!

Premetto che ho acquistato ben quattro coltelli molto costosi da knives and tools, l'ultima volta ho acquistato un cold steel SR1, che mi è stato consegnato tempestivamente, come di consueto. Purtroppo mi è arrivato il prodotto con la custodia del Cold Steel SR1 pocket knife 62L, che era stata aperta, mentre all'interno c'era un coltello diverso, il Cold Steel SR1 Tanto 62LA. Ho dovuto rispedire il coltello e chiedere di inviarmi il modello che avevo ordinato. La spedizione è durata letteralmente un mese, provavo a contattare il servizio clienti, è completamente inesistente !!! Ma non finisce qui, quando mi arriva il coltello che mi hanno rispedito, anche quest'ultimo mi è arrivato con la confezione aperta. Quando ho fatto notare che anche la confezione di questo coltello era stato aperta, mi hanno detto che lo avevano già sostituito una volta, peccato che lo avevano sostituito, perchè loro avevano manomesso la custodia di un coltello per metterne dentro un'altro. Mi hanno proposto di acquistarne un'altro facendomi carico delle spese di spedizione, come se la responsabilità dell'accaduto fosse mia. Quindi, fate attenzione !!! I prodotti, in alcuni casi sono manomessi, segnalerò l'accaduto al produttore Cold Steel.

I'll start by saying I've purchased four very expensive knives from Knives and Tools. The last time I bought a Cold Steel SR1, which was delivered promptly, as usual. Unfortunately, the product arrived with the Cold Steel SR1 Pocket Knife 62L case open, while inside was a different knife, the Cold Steel SR1 Tanto 62LA. I had to send the knife back and ask them to send me the model I'd ordered. Shipping took literally a month. I tried contacting customer service, but it's completely nonexistent!!! But that's not all. When the knife they sent back arrived, it also arrived with the package opened. When I pointed out that the package for this knife had also been opened, they told me they'd already replaced it once. Too bad they replaced it because they'd tampered with the case of one knife to put another inside. They offered to buy another one, charging me the shipping costs, as if I were responsible for what happened. So, be careful!!! The products, in some cases, are tampered with. I will report the incident to the manufacturer, Cold Steel.

Good company, fast shipping, no problems with them

The knife was cleverly packaged in cardboard, so good from an environmental point of view. It was very secure and safe too.

Product is as advertised. Great quality products, fash shipping, easy to work with when you are simply purchasing.

As the the rest of the experience. I did reach out via email and made an inquiry to which I received 0 response back. As for packing, not well packaged at all for knives you know will come out of a wooden case, especially when you do not wrap or secure the wooden case shut with some kind of wrap. Needless to say the case came with wood chunks chipped out in random spots, most likely as knives banded against it when the lid opened. Packing this is literally a no brainer. It's like a child with 0 thought is packing like based off how they have been trained. That and topped with the fact that as you transferred this to DHL and they have a character limit, no where does the translation that these are kives make it through. That alone creates fun things for customs which resulted in a 350$ customs charge.

I found the shop online, easy to navigate on the site, everything was straight and understandable. Ordered a product with engraving. Looks nice, more options for the placement would be good but it was fine. I got it in time, the service was fast, the delivery group is a different story. I was setisfied.

The update on my order was not great but it was very good... The only problem I had wasn't your fault I did something wrong while paying for the product and accidentally cancelled payment so I had to order it second time and you had only one piece in stock, so I received probably automatic mail from you that someone else ordered that product before me and I had to wait until you get another one in stock again... but I assumed what was the problem so I emailed you and your manager confirmed my assumption so everything was managed and shipment was proceeded like nothing happened so I'm very pleased it all worked out as planned 👍🏻

I have previously placed substantial orders with knivesandtools.co.uk for Lionsteel and Spyderco knives. The service was unremarkable, yet functional.

For this order I purchased a Spyderco Native 5 knife. The goods were shipped in the usual way. No drama....

However, when I inspected the knife after it was delivered, I found that it was totally unserviceable. The blade would not open or close properly and it showed an intermittent fault where the blade lost it's spring tension when closed.

I corresponded straight away with knivesandtools and received an automated response, then nothing....

Eventually after 2 further emails knivesandtools replied with a series of verbatim, unsatisfactory and incomplete messages, failing to address the issue or answer my questions.

In short, knivesandtools knowingly shipped unserviceable B-stock goods to a UK customer and then refused to step up and provide assistance when the issue with the knife became evident

The correspondent androgenous bot turned out to be a poor substitute for a service agent. Disappointing to the extent of being egregious.

Bizzarely, knivesandtools offered me a 'discount' of GBP 30.00 to retain an unserviceable knife. I declined.

knivesandtools then charged me GBP 20.00 to return the unserviceable goods to their business address. The fee was in excess of 10% of the cost of the knife.

I repacked the item and handed it over to the carrier at a service point. The package arrived at knivesandtools and I received a refund for the initial order costs within 5 days.

I messaged knivesandtools 3 times requesting assistance with the GBP 20.00 surplus charge. No answer. No acknowledgement. No repayment.

knivesandtools 'service' to UK customers is limited to taking customers payment and handing the goods to UPS. Then hiding behind a bot whilst refusing to address the issue and failing to reply to messaging. If you're looking for professional service, buy from a different business.

CAVEAT EMPTOR - UK customers Buyer Beware of ordering from knivesandtools.co.uk

UPDATE: After the review was posted knivesandtools retrospectively issued a refund of GBP 20.00 charged for the return of unserviceable goods, but no apology or explanation. The initial review still stands.