Knivesandtools Reviews 4,582

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the wide selection available, often highlighting the detailed information provided to help make informed choices. Many consumers appreciate the efficient and fast delivery service, with items frequently arriving quickly and well-packaged. The service is often described as outstanding, with many people commending the helpful and professional approach. However, some customers experienced issues with delivery, noting delays, incorrect routing, or packages being left without a signature. A few people also mentioned problems with orders, such as receiving damaged or faulty items, or experiencing a complete lack of communication regarding delayed shipments.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising fast and efficient... See more

Product

Consumers find products to be positive, often praising their quality, authenticity, and how well they match... See more

Service

People report positive experiences with service. Many customers praise the fast and efficient service, with... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, good... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the exceptional processing and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is authentic and works well. Shipping was a bit slow because it went through the postal service, and my contact info wasn’t included on the package, so the courier couldn’t reach me. Overa... See more

Rated 4 out of 5 stars

Good range of products. Swift despatch. On this occasion my order was routed to the wrong destination but issue was quickly identified and corrected. Delivery took a couple of days longer as a result... See more

Rated 4 out of 5 stars

Delivery address doesn't have enough length to put all info, that's why initially my package wan't delivered. But quick communication fixed everything. Process was smooth and easy.

Rated 4 out of 5 stars

Had a few minor issues with delivery to a Lithuanian address. I had to call DHS to arrange a drop off in a box as their system didn't recognise my address. But apart from that flawless service.


Company details

  1. Tool Store
  2. Camping Store
  3. Hobby Store
  4. Kitchen Supply Store
  5. Knife Store

Information provided by various external sources

Are you a fan of real quality products? We test all our products ourselves and have selected the sharpest knives or the strongest torch for you. On Knivesandtools.co.uk you will find superior quality kitchen knives, torches, pocket knives, binoculars at the best possible price. Cooking and outdoor enthusiasts have come to the right place here.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

The company Knives and tools Denmark company Denmark European Union friend of Russia.

The company Knives and tools Denmark European Union trades in Russian products.
Is this in compliance with applicable regulations?
Best Regards,

10 February 2026
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hello Tadeusz Krawczyk,

Thank you for taking the time to leave us a review.

Just to be clear, we are a Dutch company. We can assure you that we completely abide by both Dutch and European laws and regulations. We are concerned for the international situation and we keep monitoring developments in international trade, and, if necessary, we will adjust our operations accordingly.

If you have any specific questions, you can always contact us at info@knivesandtools.com

Kind regards,

Team Knivesandtools

Rated 5 out of 5 stars

LionSteel Shuffler Barlow

Always a pleasure to shop at Knivesandtools! Purchased goods are shipped on the same day of ordering! GLS carrier works like a dragon, really fast delivery! I recommend knives from this shop, they offer quality goods with first-class workmanship! LionSteel Shuffler Barlow CK0112-ST Santos rosewood, pocket knife is a top knife, you will receive it perfectly sharpened! The processing of the knife is truly exceptional, everything fits as it should and matches the eye! The knife is small but holds great and cuts incredibly well, (not every knife is this perfect, for example Case knives, traditional folding knives never come this perfect!!! Case can learn a lot from LionSteel)!!! I always recommend shopping at Knivesandtools! And a big thank you to the carrier!

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Usual excellent service

Usual excellent service, fast and efficient. Japanese knife of very high quality but expensive,
There was a mistake in ordering,
I only wanted one knife but pay pal ordered two. A Christmas present for my son.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Knives and Tools highly rated company.

Knives and Tools give plenty of information about the high-quality products they sell, with useful tips on care and use. They also provide excellent after sales care sending out emails with useful links and tips on product care. Very happy to do business with them.

13 January 2026
Unprompted review
Rated 1 out of 5 stars

Disgracefull

"Thank you for your message.

I completely understand your request and I agree that you should receive items in perfect condition. However, unfortunately we are not able to send replacement items to the UK in this case. Due to post-Brexit restrictions and the way returns/replacements are handled for UK shipments, we can only offer a return + refund solution.

What we can do is the following: once the return has been processed and the refund has been completed, you are very welcome to place a new order on our website. To prevent this from happening again, you can add the following note in the order comments:
“Could you please check all knives for bladeplay before dispatch?”

This way our warehouse team can inspect the items before shipment."

Really????????

29/1/2026

Knowing This why would would you send not fit for purpose or repair goods in the first place.

This has happened before, it makes one question why you have such poor quality stock. The odd item now and again makes sense. But 8 Out 10 of the same item from a a reputable company??????

If I was to return these will they end up back in your warehouse waiting for some other unsuspecting customer to receive an endure this fiasco??????

Pathetic !!!!!!!!!!!!!! O of 10 so far for service.

13 January 2026
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hello paul bendall,

Thank you for your review. Unfortunately, this is true. Because we are a Dutch company, and we ship orders to the UK, these are subject to customs and regulations. When receiving your return, customs regulations prohibit us from resending your order, as it would be a zero-value order, which is not allowed.

The solution our colleagues provided is, unfortunately, the only option.

Our apologies for the inconvenience.

Team Knivesandtools

Rated 1 out of 5 stars

My order has not turned up

My order has not turned up

7 January 2026
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hello Jamie Richardson,

Thank you for your review. We are sorry that you did not receive your order yet.

Unfortunately, we are unable to find any further information regarding this issue in our systems, so we kindly ask you to contact us so we can offer you assistance.

Kind regards,

Team Knivesandtools

Rated 1 out of 5 stars

My package is not in my possession yet

My package is not in my possession yet, I’ve sent 3 e-mails on the subject and you were not able to locate the package or refund me and you want my opinion on your service?! This is very interesting!

3 January 2026
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hello George,

Thank you for taking the time to write us a review. We are sorry that you have not received your order yet. Unfortunately, an investigation takes time. However, we do our very best to assist you in getting the matter resolved, and we have already issued the refund.

The request for a review is sent automatically after a certain time, regardless of when the order will be delivered.

Kind regards,

Team Knivesandtools

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