Knights Professional Services Reviews 934

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making complex processes simple and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency and care taken, even when dealing with challenging situations or tight deadlines. Reviewers highlight exceptional customer service, noting quick response times to emails and phone calls, and clear communication that keeps them informed throughout the process. However, some customers also noted issues with poor service, inexperienced legal teams, and a lack of detailed financial statements, leading to concerns about asset protection and high fees. A few other people also felt that the firm was unresponsive to complaints and requests for information, and in one instance, a customer received an unhelpful communication rather than mediation.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as exceptional, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting that staff were quick to... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting clear, prompt, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

Emma Walker-D'Cruze handled my side of the sale of a jointly owned property for me following divorce. She was quick, to respond and the team at Knights communicated hours worked and charges throughout... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Immigration Attorney
  6. Tax Attorney

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

934 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I found Fiona Tapp to be an excellent…

I found Fiona Tapp to be an excellent source of information when selling my home.
Fiona’s efficiency, speed and professionalism was quite superb. She guided me through each step and provided all the information required. I feel it was almost effortless on my part, which is exactly what I prefer.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t Have Asked For More

We couldn’t have asked for a better experience than we received when we used Knights to act for us in the sale of our property. Professional and straightforward throughout with every step of the process clearly explained. I would recommend the firm to anyone for efficient and personal service. Particular thanks to David Willis and Kerianne Walker for their sterling service throughout.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent.

Knights of Leeds and York sold my property and bought the new one. I have used them before. They went above and beyond to secure me the property I liked in record time. This saved the housing chain of five from breaking down.

They answered every query with kind professionalism and pushed to get answers when none were forthcoming. I cannot thank them enough for their thoroughness, helpfulness and sheer excellence in their field. They kept me abreast of every development and explained what was happening and what should be happening every step of the way.

I cannot thank them enough.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Residential property sale

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of visiting my mum to confirm identity and wishes. Rachel always took phone calls and responded rapidly to emails. She is a credit to Knights.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Knights

We had a great experience with Knights Solicitors in Brighton and Hove during our first house purchase. Their communication was clear, prompt, and professional throughout, which made the whole process feel much more manageable.

A special thank you to Sally, our solicitor, who was fantastic, approachable, efficient, and always on top of things.

We’d highly recommend Knights Solicitors to anyone looking for a smooth and reliable conveyancing service.

30 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks for the feedback for Sally and team, glad they made the process good.

Rated 5 out of 5 stars

We’ve used Andrew Piggin on several…

We’ve used Andrew Piggin on several occasions. We love how friendly and responsive he is to any questions. The last property we bought he got through in less than 4 weeks! Highly recommended

24 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks for the review, Andrew is certainly quick!

Rated 5 out of 5 stars

Couldn't have asked for better

Couldn't have asked for better. Communication was excellent throughout — every progress enquiry was met with a quick, clear response, which made a real difference during what turned out to be a particularly tricky sale, with the Building Safety Act adding extra complications along the way. Kirsten, Shona, Reemin and the wider team were all consistently professional and helpful, and got us over the line with minimum fuss. Highly recommended

24 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks for your review. The Building Safety Act is not straightforward but glad the team were able to guide you through the transcation so well.

Rated 5 out of 5 stars

We cannot speak highly enough about…

We cannot speak highly enough about Lowri Peploe-Williams and her team, and the work they did for us on a complicated flat purchase. We would recommend them without hesitation.

17 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks for your review and praise for Lowri and the team.

Rated 5 out of 5 stars

Fantastic Service

I dealt with Rachael and she was fantastic. I had a few issues on my sale, but she guided me through the whole process and was extremely professional and prompt in all my queries. I have no hesitation in recommending Rachael and Knights services.

24 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks for your review and kind comments about how Rachael guided you through the process so well.

Rated 5 out of 5 stars

Excellent and professional

We received excellent service from Knights for our recent successful sale. Jamie Noel and his team are professional, helpful, thorough and very swift to respond to all issues arising, steering the process expertly through. We recommend them wholeheartedly.

24 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks for your review and recommendation for Jamie and team.

Rated 5 out of 5 stars

Fantastic experience

Kimberly Gardner assisted myself and my wife on the selling of our previous property and purchase of our new. The chain was difficult to say the least and we had serious issues with our house builder on the purchase at completion stage.

Kimberly was first class and couldn’t have done any more to make the process as easy as possible during a very stressful situation.

Would highly recommend.

Lee

16 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for such a brilliant review and such kind words for Kim. Glad she made it happen for you.

Rated 5 out of 5 stars

We instructed Kirsten Wickham/Knights…

We instructed Kirsten Wickham/Knights to handle the purchase of new built home and found her to be very professional and easy to communicate with. Everything involving the purchase was explained very well, and she also spent a bit of time talking me through a few specific concerns I had in the early stages of the transaction. The prepared reports pre-exchange were very comprehensive, which I found really useful.
I would recommend Kirsten (and the team supporting her) to anyone who's looking for representation in a new built house purchase transaction. Thanks for the good work!

26 March 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks for your review, our new build team do their best to support clients through the process and we are glad they did it so well.

Rated 4 out of 5 stars

It was been great working with Knights…

It was been great working with Knights Plc for the purchase and sale of property.
They are very professional, and excellent in keeping on top of things and very pro active.
I worked with a number of Solicitors, and would definitely recommend Knights to anyone looking for hassle free sale or purchase of property.

Nicola and Waheeda are amazing and quite proactive in taking care of their clients.

13 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thanks for your review for Waheeda and Nicola and glad you had a hassle free move.

Rated 5 out of 5 stars

Highly recommended!

Ian and his team were our solicitors for both the sale and purchase of 2 homes. I was very impressed with their service at every stage of the process, and they held our hands at every step of the way. Their professionalism and expertise must be commended, especially when dealing with very tricky solicitors on the other side of the transaction, and they helped to explain everything in layman's terms to me. I really cannot recommend Knights enough, and there is no doubt I would use them in the future. Many thanks for all your help.

2 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

What a great review and feedback for Ian and the team, it is much appreciated.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, quick and efficient. All members of the team were polite and helpful.
Thank you

17 March 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your reveiw, glad it went so quickly and efficiently.

Rated 1 out of 5 stars

MISSING ASSETS AFTER COP CLIENT DIES & OTHER

Deputy appointed by the Court of Protection failed in his duty to manage his clients estate. He left the firm. shortly after death of his client. House sale money was meant to be invested by the deputy of his client, but no where to be found along with other investments not accounted for. Probate team failed to prepare Statement of Accounts with full details of clients investments. Poor account recording and monitoring by COP legal team and protection of clients assets. Poor response to complaints and ignoring requests to investigate lost investments and clients funds. This firm can not even manage a simple transfer of a house, which only takes three weeks from start to finish if you do it yourself with very little cost. Complaints do not work to resolve complaints they are happy to ignore questions to hide their associates mistakes. Knights offer a poor service and charge extortionate fees. They are are expensive and the expense is driven deliberately by their errors and poor service. Do not use at any cost. They are not worth the money or the stress - they will cause you loss and anxiety in all areas. Very poor service and inexperienced legal teams causing the fees to be high. This firm may be good in some cities, but in Kent certainly not to be used.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jamie and Susie!

Jamie and Susie are fantastic! They have been extremely responsive, quick and professional at every stage of us buying and selling our house. We're extremely grateful to them for making this such a smooth experience, and highly recommend their services.

30 March 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your review, glad you found the process smooth as that is what we work hard to achieve and such high praise for Jamie and Susie, much appreciated.

Rated 5 out of 5 stars

Excellent service.

From buying a house to selling, Linda and her team supported us every step of the way. Excellent service, will definitely be recommending. Thanks!

1 April 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for taking the time to post such a lovely review for Linda and her team, they do work hard to provide an excellent service. Very much appreciated.

Rated 5 out of 5 stars

Highly professional

We used Knights for the sale of our property. Jordan Oakes handled legal matters in a highly professional manner and was quick to respond to any queries we had. We thoroughly recommend Knights and Jordan for their excellent service.

24 March 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your review and your recommendation of Jordan, it is much appreciated.

Rated 5 out of 5 stars

Knights Professional Services20

Knights were very efficient and professional with regards to obtaining grant of probate after the death of my wife, followed by the sale of the house and the purchase of a retirement flat. My sincere thanks to Max Wright, Sally Peake and their teams.

21 March 2026
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

We are very happy things have gone smoothly and thank you for your comments regarding Max, Sally and the team.

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