Kiva Reviews 

743
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a wonderful and great experience with this company. Consumers deeply appreciate the meaningful platform that connects everyday lenders with individual borrowers around the world to support small businesses and life-improving projects. People truly enjoy being able to easily choose specific recipients and follow their inspiring progress closely as micro loans are successfully repaid. Reviewers frequently mention that the official website is exceptionally clean and very easy to navigate and provides transparent, detailed information about every single loan opportunity. Customers also truly love the sustainable cycle where fully repaid funds can be easily reinvested to help even more individuals over time.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that it provides an easy and... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and well organized the platform is.... See more

Product

Users describe positive interactions with product, appreciating the ability to support motivated individuals... See more

Website

Customers had positive experiences with website, describing it as very easy to utilize, well organized, and... See more

Payment

Consumers find payment to be a deeply rewarding experience, appreciating the revolving cycle where loans are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the concept of connecting lenders with specific borrowers who are in need of loans to improve their lives. The Kiva site is very easy to utilize and offers a diverse choice of loan-seekers. I... See more

Rated 5 out of 5 stars

Kiva offers a great way to support individual borrowers worldwide. Most of the loans are fully repaid over time, so the same funds can be reinvested again and again. This has enabled me over the years... See more

Rated 5 out of 5 stars

Kiva is easy, fun, inexpensive, and does incredible good in communities around the world. Kiva is in the "Empowerment Business." By helping people all over the world to start and/or expand their small... See more

Rated 5 out of 5 stars

I've been donating funds to help people around the world for at least 10 years. I started giving through my employer, HP. I enjoy helping people which allows them to fulfill their dreams and ambitio... See more


Company details

Written by the company

Kiva enables you to loan to small businesses in developing countries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

743 reviews

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No recent history of asking for reviews

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4.8

All reviews

(743)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate. I have been a member of Kiva for a number of years now and feel honoured that I can help others out. I like being able to choose a country where I can help some citizens. I also enjoy being able to choose an area of interest that I have in order to facilitate a loan for an individual.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I am a long time lender on Kiva. This is a great service, aimed at helping minorities and those that cannot go to the bank.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I love lending money to the people I…

I love lending money to the people I choose from countries all over the world. I select folks engaged in activities that I think are important. It’s important to me that I’m making a loan and not a donation to the people I select although I also donate money to Kiva to help them support their activities.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

A really fantastic Organisation

A really fantastic Organisation. The website is easy to use, lots of options to find loans which appeal to all. Great to have the personal stories and know the impact the loans are making

1 October 2024
Unprompted review
Rated 3 out of 5 stars

There used to be more information on…

There used to be more information on the individual borrowers and a way to choose how much extra to donate for overhead. Now I have $29 balance but can’t donate $25 without submitting payment to bring balance to $29.31.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Best place to throw your money away

Best way to throw your money away! Their commissions are so high, that your account, in long term goes on minus instead of plus.

20 November 2024
Unprompted review
Kiva logo

Reply from Kiva

Hello Mihai, thanks so much for reaching out and taking the time to leave a review.

Donations to Kiva's operating expenses are always optional, although vital to what we do.

100% of every dollar lent on Kiva goes toward funding loans, and we never take a cut -- instead, we support our operations through donations from our lender community. While a donation is automatically suggested during checkout, you can always opt-out on the Basket page by clicking the pencil icon next to the donation amount and then the "No donation to Kiva" link.

Please feel free to reach out to us at any time via email at contactus@kiva.org.

Rated 5 out of 5 stars

Just a little can help a lot

I have been lending on kiva for years both as a $25 lender to those that I choose and as part of the Monthly Good program where you can lend automatically to borrowers on Kiva for as little as $5 in a category you can choose.

It’s a great way to do some good in this world.

Once loans are paid off you can use that money to lend again.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Even small amounts can add up.

I like being able to pool my money with other lenders to help people who can't get loans from traditional banks. I can't do much about the poverty or harshness of their lives but if I can help in this way I am glad. I've been a part of Kiva for several years and think it is working hard to serve people.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Select your borrower

I enjoy being able to select the borrower to support. As the loan is paid back i can lend to another borrower. Helping people who don't have access to traditional loans empowers them to improve their lives

15 November 2024
Unprompted review
Rated 5 out of 5 stars

I have been lending with Kiva for a decade

I have been lending with Kiva for a decade. It's amazing how $25 can help change people's lives. I've been able to loan that same $25 to numerous people. I loan it. They pay it back. I can reloan it, or I don't have to. But I keep re-ending because I can. I love that I get updates about the people I've loaned money to. I feel like I'm helping in some small way make somebody's life a little better.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

We welcome the opportunity to…

We welcome the opportunity to contribute in a small way...AND to witness how many such small additions CAN multiply into genuine assistance. The scope of your organization continues to make us aware of being but a small cog in the world's machinations.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

A different way to contribute

Kiva lends money to local entrepreneurs and small business owners - some run really small businesses, such as a person with a pushcart. I feel I am directly helping someone to succeed in life, no matter if that person is nearby or in another part of the world. I can choose the type of businesses I want to support, the country where I want my contributions to go, etc.

18 August 2024
Unprompted review
Rated 2 out of 5 stars

CEO of Kiva is making millions

I read that the CEO of Kiva is making more money than a lot of other good charitable non-profits and that Google is an investor that's making millions. They are not giving away loans, they are giving loans with an interest rate those poor people have to pay. I previously donated money to them, but until I know more, I won't be donating to them again.

Granted people are getting loans who may otherwise not be able to get a loan, although I've read that they used to give more information about the people receiving loans than they do now. There are a lot of partner organizations, apparently in most countries, but some of them we have no information.

21 October 2024
Unprompted review
Kiva logo

Reply from Kiva

Hi Joyce, thanks so much for taking the time to write us a review.

In regards to our executive leadership's salaries,
Kiva is a nonprofit with a mission to expand financial access so underserved communities can thrive. Since our founding we have leveraged two main competencies to help us achieve this mission: technology-enabled crowdfunding and microfinance.

In 2019, compensation for the CEO was set according to the expanded scope of Kiva’s mission and compensation principles that included benchmarking data from technology, finance, and nonprofit organizations in similar domains, scale, and impact.

Kiva firmly believes in providing fair and equitable compensation to individuals who devote themselves to mission-driven work and with ongoing feedback from stakeholders, we continue to evolve a modern, fair, and equitable compensation philosophy across the organization.

Additionally, based on Kiva’s commitment to keep kiva.org user lending assets separate from operating assets, to ensure 100% of loaned funds go toward supporting loans, Kiva Microfunds’ annual revenues is not a full representation of Kiva’s scale, impact, or complexity. For example, Kiva’s loan funds, the primary measure of Kiva’s impact, totaled $224M in 2021.

As far as interest rates go, the average fees charged by a partner is noted in the “Average Cost to Borrower” field on a loan profile. At Kiva, sustainability is critical to reaching more families and communities worldwide, and charging borrowers allows our Lending Partners to cover the high operational costs of microfinance and provide critical wraparound services.

As only some partners pay a small fee for using Kiva as a fundraising platform, Kiva loans give our partners the flexibility to reach more communities -- mainly rural and underserved populations. Most Kiva Lending Partners charge interest or fees in some form; however, Kiva will not partner with an organization that charges unreasonable interest rates, and we require our partners to disclose their rates fully. In addition, Kiva only partners with microfinance institutions and other organizations with a social mission to serve the poor, unbanked, and underserved.

I hope this answers any questions and concerns you may have. Please feel free to reach out to us at any time via email at contactus@kiva.org.

Rated 5 out of 5 stars

Easy to use

It was easy to navigate the site and pick out the people that I wanted to lend money to. The site is very easy to use and explains every step of the process.

11 October 2024
Unprompted review

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