I had a complaint over a lease car being a week late in being collected. Although it took about two weeks to resolve, KINTO waived some charges that had been raised which was an appropriate outcome an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having found our group pool car with a flat battery Siobhan Forshaw initially found me an alternate vehicle within minutes to keep my urgent journey on track She later sorted out an issue with th... See more
Company replied
We contacted today to make arrangements for the return of a vehicle at the end of contract. Beth Brine was super efficient and explained everything fully. Beth confirmed all by email and when I reca... See more
Company replied
I recently received support from Siobhan F at Kinto and the service was outstanding. She was friendly, efficient, and genuinely proactive throughout the whole process. What stood out most was her abi... See more
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Company details
Written by the company
We give everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we’ve got you covered. Priding ourselves on a flexible and personal service, KINTO keeps lives and businesses moving, helping you focus on what’s really important. KINTO, your trusted mobility partner.
Contact info
1000 Lakeside North Harbour, Cosham, PO6 3EN, Portsmouth , United Kingdom
- 03332220966
- info@kinto-uk.com
- www.kinto-uk.com
4.4
Excellent
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Reply from KINTO Mobility U.K.
Hi Michael, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Great experience with Beth at Kinto
Great experience with Beth at Kinto - clear communication and nothing was too much trouble. Made the whole experience really positive and would highly recommend.
3 September 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Kate, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
great customer service
excellent expereince! Siobhan Forshaw was a great help.
12 September 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Kam, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Kinto
I was very satisfied with the excellent service from Kinto, finding the whole experience smooth and the staff outstanding. I would recommend them without hesitation.
11 September 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Richard, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Best customer service
Recently got a car though Kinto and had a few questions and needed a few more documentation. A call to the customer service team and Siobhan F answered and was very helpful and quick I had the documents in moments and all my questions was answered. Even a question she didn't know the answer to she went away and came back with the answer. Best customer service I have received in a long time.
10 September 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Kirsty, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Customer Satisfaction
Kinto is used as preferred supplier for my company. I suffered a severe delay in having my vehicle retrieved following a breakdown. It took the recovery company 22 hours from the initial call until myself and vehicle arrived at the dealership. I contacted Kinto to advise on how unsatisfied I was with the way that the recovery company handled my situation. Siobhan Forshaw, picked up my complaint and started communications with me and the recovery company. Siobhan constantly kept me appraised of what communications were ongoing and next steps. Siobhan kept her promise of ensuring that the updates were timely, relevant and ensured that I was comfortable the whole way through my complaint process. I was extremely satisfied with the outcome of my complaint, ensuring that I received a letter of apology and a good will gesture. Without the intervention of Kinto and especially Siobhan, I do not feel that the outcome would have been the same.
29 August 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi David, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Reply from KINTO Mobility U.K.
Hi Samantha, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Amie Morgan at Kinto in Portsmouth was…
Amie Morgan at Kinto in Portsmouth was excellent. Helpful, kind, efficient and reassuring.
The car was immaculate and the delivery was punctual and perfect
12 August 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Arabella, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Over charging, bad customer service
Despite my attempts to resolve this directly, the company has failed to address my concerns, and I believe the charges are in violation of the BVRLA's Fair Wear and Tear guidelines.
I have been charged a total of £440.00 for damages, which I contend are normal wear and tear on a vehicle that was well maintained. The charges are broken down as follows:
* Near Side Wheels and tyres Scuffed
* Near Side Door front Dent - Inspection Notes: Dent paint damage
* Near Side Door rear Dent - Inspection Notes: Dent paint damage
* Off Side Door rear Dent
* Front Bumper Front Previous paint repair - Inspection Notes: Dirt in paint/rippled
I have two specific points of contention regarding these charges:
* I had a previous scratch on the front bumper which was repaired through the company's insurance, not by me. The inspection notes state "dirt in paint/rippled," which suggests a fault with the repair carried out by their chosen repair shop. It is unjust to hold me responsible for the quality of a repair I had no control over.
* The other noted damages, such as scuffed wheels and small dents, fall within the expected range of normal wear and tear for a vehicle of this age and usage. My assessment, supported by several experienced colleagues, is that these charges are an overcharge for normal use.
8 August 2025
Unprompted review
I'm now into my 2nd lease with Kinto.
I'm now into my 2nd lease with Kinto, and I cannot speak highly enough of the team.
They are very responsive, proactive and generally great people to deal with.
24 July 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Jim, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Really pleased with the service I…
Really pleased with the service I received. The whole process was seamless and the staff I dealt with were fantastic. Would highly recommend using Kinto.
5 July 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Andrew, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Great Customer Service…
As disheartening as breaking down can be and having issues with the car, I have to say after speaking with Kathryn Magee I left feel confident everything was in hand and with a smile on my grumpy face :)
26 June 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Simon, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Loving my Kinto lease car
Loving my Kinto lease car, just hit the 2 year mark. Great customer service when I’ve encountered problems. Huge shout out today to Catherine in Driver Support for getting me out of a pickle with replacement tyres! She honestly went above and beyond - there aren’t enough Catherine’s in the service world!
27 June 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Garry, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Huge shoutout to Siobhan Forshaw
Huge shoutout to Siobhan Forshaw, thank you for being the one to answer my phone call. Understood the challenge and got it sorted in no time at all, superb customer service.
27 June 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Adrian, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Catriona for 10/10 customer services.
Would like to give a honorary mention to Catriona from the team at Kinto Mobility U.K as what a shining star for Kinto UK, that she is in customer services.
25 June 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Chris, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touchpoint, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Beth Higgs was absolutely great
Beth Higgs was absolutely great, she completely understood my issue, managed the whole process for me and got me booked in with Kwik Fit immediately, she was friendly and a pleasure to talk to - Thank you Beth!
13 June 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Mrs Hersey, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Over the three years of my car lease…
Over the three years of my car lease KINTO have been a very straightforward organisation to deal with. Upon requesting an extension to the lease period the transition was seamless! All interaction was simple and positive
6 June 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Peter, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Siobhan is AMAZING
Siobhan F was a pleasure to talk with. She understood the ask and knew the answers/solutions. More people should be like Siobhan
30 May 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Lewis, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Efficient and helpful - new car request
Siobhan was very efficient and helpful, as well as being friendly and polite. Would recommend
29 May 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi D, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
I had questions regarding a new company…
I had questions regarding a new company car i spoke to a lady called Siobhan she was a great help very quick response & the service i received was outstanding i would recommend Siobhan Forshaw to all.
28 May 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Dom, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
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