I had a complaint over a lease car being a week late in being collected. Although it took about two weeks to resolve, KINTO waived some charges that had been raised which was an appropriate outcome an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having found our group pool car with a flat battery Siobhan Forshaw initially found me an alternate vehicle within minutes to keep my urgent journey on track She later sorted out an issue with th... See more
Company replied
We contacted today to make arrangements for the return of a vehicle at the end of contract. Beth Brine was super efficient and explained everything fully. Beth confirmed all by email and when I reca... See more
Company replied
I recently received support from Siobhan F at Kinto and the service was outstanding. She was friendly, efficient, and genuinely proactive throughout the whole process. What stood out most was her abi... See more
Company replied
Company details
Written by the company
We give everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we’ve got you covered. Priding ourselves on a flexible and personal service, KINTO keeps lives and businesses moving, helping you focus on what’s really important. KINTO, your trusted mobility partner.
Contact info
1000 Lakeside North Harbour, Cosham, PO6 3EN, Portsmouth , United Kingdom
- 03332220966
- info@kinto-uk.com
- www.kinto-uk.com
4.4
Excellent
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Lexus NX purchase
Have just purchased a Lexus NX 450+ through Kinto. Would like to thank Amie Morgan for all her help for the smooth purchase, kept me up to date with everything. Would definitely buy through Kinto again
13 December 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi David, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated and we will pass your lovely feedback onto Amie.
Thank you once again for sharing your experience.
I had a stressful experience when my…
I had a stressful experience when my car was written off and I had to deal with the insurance settlement for my lease, but Annabel Bridges at Kinto made the whole process so much easier. She was professional, patient, and genuinely put me at ease every step of the way. Her guidance and support turned a stressful situation into a smooth experience. I’m so grateful for her help and would highly recommend Kinto to anyone looking for a hassle-free lease experience.
3 December 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Universal Services, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
The person on the call really helped…
The person on the call really helped following delivery of the vehicle and challenges around what came next.
28 November 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Paul, thank you so much for your 5 star review rating! We’re thrilled to know you had a great experience with us. We work hard to deliver the best, and feedback like this motivates us to keep improving!
Issue with courtesy car when taking my…
Issue with courtesy car when taking my ca in for MOT and Beth Hoggs at Kinto sorted it out quickly and efficiently.
26 November 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi John, thank you so much for your valuable review! We are so happy to read that you specifically loved Beth. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Brilliant service
Proactive support in confirming the spec of the vehicle, early delivery and the vehicle condition being very good.
Good liaison and explanation of how the process would operate
18 November 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi, thank you so much for your 5 star review rating! We’re thrilled to know you had a great experience with us. We work hard to deliver the best, and feedback like this motivates us to keep improving!"
Excellent customer service
This company was a pleasure to deal with. The communication was friendly, efficient and professional throughout. The car was delivered as advised and the few small snags were sorted out with diligence and speed with polite and friendly contact until this was fully sorted. We are really pleased with the car and would use Kinto again and recommend them highly.
24 November 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Susan, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Excellent customer service
21 November 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi, thank you so much for your valuable review! Your feedback is incredibly valuable and plays a crucial role in our commitment to continuously improving our services. We truly appreciate your support and encouragement.
Really good service with an outstanding…
Really good service with an outstanding phone manor
21 November 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Rich, thank you so much for your 5 star review rating! We’re thrilled to know you had a great experience with us. We work hard to deliver the best, and feedback like this motivates us to keep improving!"
My dad has a car with kinto
My dad has a car with kinto, he received a fine while out shopping which was causing him quite a bit of stress and the customer service from Abbey MacDonald who was dealing with it was spot on. Explained how to get the fine cancelled offered a letter to help. No question was too much. A asset to the team. Thank you Abbey
9 October 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Mark, thank you so much for your valuable review! We are so happy to read that you specifically loved Abbey. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Brilliant service and problem solving
Having found our group pool car with a flat battery Siobhan Forshaw initially found me an alternate vehicle within minutes to keep my urgent journey on track
She later sorted out an issue with the AA breakdown service by twice calling them herself
Absolutely top notch service - Great job Siobhan !
18 November 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Rich, thank you so much for your valuable review! We are so happy to read that you specifically loved Siobhan. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Very helpful.
Very helpful.
Spoke to a member of the team, James, who took the time to understand my queries and no only provided an initial answer but then followed up with an email with more information. Couldn't ask for more in terms of great customer service.
18 November 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Mick, thank you so much for your valuable review! We are so happy to read that you specifically loved James. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Very Easy and Efficient service
I had a very easy and straightforward experience buying the car from Kinto.
I had a few questions which were addressed by Amie Morgan promptly.
The delivery of vehicle, transfer of documents etc was done very efficiently and I would highly recommend them.
29 October 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Nimi, thank you so much for your valuable review! We are so happy to read that you specifically loved Amie. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
exchanging vehicles
I have just gone through the transition of swapping over my company vehicle, Mariana Wahlstrom has been very understanding and has made that process as easy as possible. which i really appreciate, very good customer service
31 October 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Carl, thank you so much for your valuable review! We are so happy to read that you specifically loved Mariana. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Needed a tyre change
Needed a tyre change. Made a call but signal dropped out. Kathrin rang back almost immediately and we got it sort.
24 October 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi James, thank you so much for your valuable review! We are so happy to read that you specifically loved Kathryn. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Quick to get through which helps and…
Quick to get through which helps and once I got through Kate was very helpful and efficient to my issues and pleasant too which makes everything a lot easier so thank you.
21 October 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Barry, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Helpful and speedy updates
Siobhan was really helpful and ensured that when updates to my query were available I was proactively contacted with these, to avoid any unnecessary delay/uncertainty. I felt in safe hands that my issue was understood and action was being taken.
7 October 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Lee, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Superb service, each and every time!
Fantastic support and professionalism every time I speak to the team. Always friendly, helpful and willing to go the extra mile.
18 September 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Mike, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Superb Company
Great Company to deal with. Customer service is second to none in the industry. A pleasure doing business with Kinto!
23 September 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi Tony, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Lease of Toyota Yaris Cross Estate
We are about to take delivery on the fourth Toyota company car leased through Kinto UK. Thanks to your team who have been so helpful throughout the business lease process once again. Samantha Anscombe in Renewals and New Business has provided great customer service and has responded to emails and calls all along. Thank you!
30 September 2025
Unprompted review
Reply from KINTO Mobility U.K.
Hi John, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Reply from KINTO Mobility U.K.
Hi Michael, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
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