KingSize Reviews 

Customer Service Department

King Size

P.O. Box 650972

Dallas, TX 75265-0972

Subject: Complaint Regarding Unreasonable Return Charges

Dear Customer Service,

I am writing to express my disappointment regarding the return charges applied to my recent purchase from King Size. I purchased an item for $87.95 that unfortunately did not fit as expected. I promptly returned the item in accordance with your return policy, only to discover that I was charged $33.75 for the return.

I find this charge excessive and unreasonable, considering the cost of the original item and the fact that I followed your return instructions. While I understand that return fees may be part of your policy, the amount charged seems disproportionate and does not align with customer-friendly practices.

I value King Size products and have been a loyal customer, but this experience has left me feeling frustrated and dissatisfied. I kindly request a review of this charge and a refund of the return fee, or at least a partial adjustment. I believe this resolution would reflect King Size commitment to customer satisfaction.

Please let me know how this issue can be resolved.

Thank you for your attention to this matter. I look forward to hearing from you.

The delivery cost for a couple of shirt and shorts was $40.00. They’ve turned their delivery fees into a profit center. I canceled my order.

This company sells trash and overwhelms you with garbage marketing, "deals," and gimmicks like a checkout deal timer, a spin-to-win discount, and even inserts in their magazines with scratch off discount codes to give you that gambling high. If you give them your email they will email you FOUR times a day. When you unsubscribe, it says to allow them time to make it go through and they just keep annihilating you with marketing for a couple weeks. Just a disgusting company from a marketing perspective. Not enough? They overcharge you every chance they get. The goods are priced high (to make room for garbage discount codes), they charge $7 to get a single t-shirt to you in 3 weeks, and they slip in a little margin on the taxes as well. Still not enough? The quality is ABSOLUTE TRASH. We are talking the seems pop and it falls apart in 2 months type of trash. Ultra low quality clothes and goods. And if you're still not convinced, the customer service is gross. If you message them they tell you they will "inform the correct department of the issue," send you a free shipping coupon code worth $6 or $7 so you can buy more garbage that breaks immediately, and spend the remaining 80% of the email explaining how you can barely use the code anyway.

I was taxed at a rate of over 17 percent. I contacted KS and they told me that tax was automatically based on state tax rates. My state tax rate is 6.88 percent.

I am NEVER ordering from this company again. For the love of god or whatever you believe in don't order from this company.
Now this was about 10 days before christmas, everything everywhere were on sale. I could jave bought a high quality real leather Columbia buga boot for less than 150$C, and it would have arrived in couple days. I paid 120$C for this Low quality plastic and rubber with only 1/6 of the upper part being real leather, everything else just plastic. On the website it said the outer layer is made all real leather.
WHAT A BIG LIE.
Delivery Headache:
Just a mess. Damage box. I paid 40 some dollars for UPS express delivery just because it was near christmas and I wanted this in a few days. The express delivery expectation date was clearly said on the website 2-3 days. Instead it arrived 9 DAYS LATER on 12/27/24. I paid 40 some hard working dollars on this.
I paid for express delivery but didn't get the service. Called them said I want my full item plus delivery refund for all this matter.
NOW they ask for a 11 dollars return fee in order for me to get my refund. This is absolutely ridiculous. So I gave them a report and told them to call back. Still after 2 times calling them no response and NO TAKING RESPONSIBILITY.

I ordered a parka in November ,didn't get it by December .Called they said if I didn't get it 21 business days they would give me a refund It didn't come two weeks later I get a letter stating they don't give refunds just a gift card number that can only used at kingsize. I ordered a shirt with the gift card and never got it .Don't use this company...

The check out page has multiple pop ups making it difficult the finish to check out . I made a mistake and ended up ordering the same product multiple times. I contracted them immediately and they said they couldn't stop the order. BULLSHIT. BUYER BEWARE.

I am NEVER ordering from this company again. I made a LARGE order back in November with the black friday deal catalog. Replaced my husband's entire waredrobe. I get the confirmation email saying I will be notified when it ships and get a tracking number. A week goes by. Then 10 days. Then longer. No notification. I go to the site to see if there are any updates there. The order has disappeared from my order history. I call, obviously concerned, and am told that the order was DELIVERED "to my door" over a week ago. Fedex put my $400+ order outside the APARTMENT BUILDING door because I had not included my apartment number with my P.O. box number. My building is notorious for packages being stolen (hence the P.O. box). I get sent a link to an affidavit that I have to print off and mail back. As a result of the order being over $200 I have file a police report. After that whole run around, I get it sent. I don't hear anything back. I call again, get told they issued a refund. Which brings us to today. I recieved my ELECTRONIC GIFT CARD number and pin in the mail. No way I will be able to get everything I originally ordered so already irritated about that. I get home from picking up my daughter from school and we sit down to make an order of what we can. I then input the card information from the letter (which stated the card would have $438.00) and it reduces the amount of the order ($420 and change) by less than $39. Cue the THIRD customer service call for this issue. I reach a person, tell them as calmly as I can what my issue is, and the call disconnects (firmly believe I washung up on). Cue call number 4. I am royally pissed at this point. I reach the same person, and they tell me that SOMEHOW the card was already used on a different order. I told him that I didn't make a different order today and had only had the card information for about an hour. He apparently doesn't hear me. So I end up having to yell at him before he suggests cancelling the order. I immediately go back to the order I still had open, input the card info, put in the address for my dad's house so it will be shipped somewhere safe. Once the shipment arrives, I am DONE with this company.

I ordered slippers in my normal size and extra wide. They arrived (eventually) and they were too big. Not a big deal except that because I'm in Canada I cannot exchange them, only return and place a new order. This meant that I didn't get a full refund. I also had to call numerous times to get my refund and it took weeks after they had received my return and even then it took multiple calls to get the refund. On the plus side, the last person I spoke with actioned my refund right away and I received it to my PayPal within 30 minutes. I stupidly ordered another pair but 1 size smaller and not wide. It took them a month (less a day) to arrive...still too big. I'm just keeping them because I don't want to deal with the nonsense again. Lesson learned. Steer clear of KingSize

The shirt quality is horrible! Long enough tshirts, but the necks look completely rung out already it's like I'm fat, but my head isn't the size of 2 bowling balls wide. It looks ridiculous that you can see all the way down to my man titties. Once my card is paid off I'm cancelling my account and never EVER ordering from them again.

Reading all of the reviews they are ALL CORRECT. Customer service is the WORST. Do not try and sign up for the rewards program. I did and they tell you AFTER you sign up that you get a credit towards your next purchase. Not a refund. I asked where does it state that BEFORE I sign up. She tried showing me a terms and conditions on the rewards site AFTER I sign up and pay. I told her the customer needs to be given that info before paying for the rewards account. Because from what I see all it says is, get your shipping free by signing up. Is it in the terms i agreed to or where? I signed up and paid for a rewards account with the understanding I would get my shipping charges refunded. Reps were extremely rude. One put me on hold in the middle of me talking. The next got upset with me and said I was saying she was incompetent. I told her I never said that once to her. She got mad for interrupting her. I stopped and let her speak and when she ok'd me to talk I was 10 seconds into my response she starts speaking over me. I told her, ma'am you are the one getting hostile and upset speaking over me. In the end she said she was going to escalate it because she did not know the answer. I told her that's no problem sometimes we don't know or we aren't given that info and it's fine but to get upset at the customer because of it is crazy. I should be the upset one with all the issues I was having but the agent was real aggitated with me.

tried an order, didn't accept payment method and still charged me and held the charge for 72 hours. Dishonest business.

Worst company that I have dealt with! I ordered on November 21 it now December 28 and I have not received my full order! The company keeps charging my credit card for an order that I have not received! Please go out of business if this is the way that you are going to do business

Just a rude site. You are given a timer while shopping to Check out. Even if you sign up you cannot save items in your cart. Customer service is equally rude so I spend my money else where. Non- appreciative experience as a customer.

They take forever to ship. I ordered a pair of socks 8 days ago and my order is still under 'processing'.

I ordered a pajama set on November 21, 2024 and as of December 21, 2024 I still have not received it. When I contacted them three times and was told each time it was back in stock and preparing to ship. I ask to get a refund and cancel my order and was told I couldn’t. I had to wait until I received it then I could send it back for a refund. I will never order from kingsize direct again.

I ordered an E-gift certificate for a friend in June. Friend said it never showed up in his email. About 3 days later I got notified there was a “problem” and I needed to call; apparently gift certificate purchases need to be verified by phone? Nothing mentioned about this on the website. Certificate still didn’t show in friend’s email, so I called and asked for it to be re-sent; they said no. They did provide me with the number and pin, which I then provided to my friend. 6 months later, my order status on that still says “processing”

Decided to give KS another try for a Christmas gift for same friend. Ordered 2 clothing items and 2 physical gift cards on Dec 16. Got concerned when the total was correct but GC’s didn’t show up on my order summary. Tried “Live help” option on website, which was converted to email and took more than 12 hours for a response. It said my order was on hold and I had to call. It was the friggin Gift Card verification thing again. Order was “released” / supposedly good to go on Dec 17. I asked if they’d upgrade to expedited shipping due to not initially notifying me there was a problem; service rep said no way and shamed me for not ordering sooner. Gift Cards now show up in my order summary but it’s Dec 20 and nothing has shipped. At this rate, if the order ever arrives, it might be Valentine’s Day. Ugh. Awful company.

I canceled my kingsize credit card because the customer service was Super HORRIBLE THREECTIMES I TRIED TO BUY A LESTHER PARKS JACKET AND THEY LIED ABOUT THE PRICE IT WAS JUST OVERPRICED I CANCELED MY CREDIT CARD TODAY I DONT RECOMMEND KINGSIZE TO ANYONE IM NEVER COMING BACK TO BUY HERE THEY NEVER LET ME BUY ANYTHING ..VERY DISAPPOINTED CUSTOMER 😞

Ordered items and shipped 12/9. Made it to my city and has been sitting at the fedex terminal for 3 days. King size Customer Service says its out for delivery. It's been out for delivery for 3 days. How big is Panama City? The Gentlemen told me there was nothing they can do and that no supervisor was available and if I wanted to know more, I can call back later. Will not be ordering from them again. Poor service and Poor training.

I paid a ridiculous amount of money to have these clothing items here when they promised they would be. They were NOT DELIVERED today as promised and when I called customer service to inquire, they informed me "the carrier can take another or MANY days to deliver".....CHECK AMAZON BEFORE YOU ORDER FROM THIS PLACE...they have the same stuff, and when they say they're going to deliver the package they do. I wasted $200 for hard core disappointment on CHRISTMAS Don't let this be you or your KID