Kindertons Reviews 

I had a very serious and unacceptable experience with Kindertons Accident Management.

After my accident, they provided me with a replacement vehicle that was in shocking condition. The seat belts had visible mould on them, which is completely unhygienic and unacceptable, especially when transporting my family. On top of that, the vehicle had a loud knocking noise coming from the front end, which appeared to be related to the steering rack or right-hand suspension/shock. This made the car feel unsafe and unreliable to drive.

This is extremely concerning, as replacement vehicles should be properly inspected, clean, and safe. Instead, I was given a vehicle that appeared poorly maintained and potentially dangerous.

What made the situation worse was their response. When I contacted them to report these serious safety concerns, I was told that nothing could be done because it was the weekend. This left me and my family without proper support or a safe solution, which is completely unacceptable for a company responsible for accident management and customer care.

This experience caused unnecessary stress, safety concerns, and inconvenience for my family. Based on this experience, I would not recommend Kindertons Accident Management. They need to take vehicle safety, hygiene, and customer support far more seriously.

Mike Capper @ Kindertons Provided me with an excellent service from start to finnish no stress what so ever. They took care of everything including sorting a hire car, very very professional service 👏
I would strongly recommend giving them a shout.

I had a no faults claim
Kindertons handled it perfectly and gave me a great peace of mind. No hassle at all I would recommend this company if you have had a no false accident kind regards, alan Taylor.

Amazing polite friendly staff , quick efficient service 100% recommend

Absolutely brilliant service, Handel everything superb couldn’t ask for anything better

Tony was brilliant he delivered the car was very professional snd showed me all round the car and explained everything well and i would recommend the service to friends and family

Very easy to deal with, even when my insurer didnt confirm wuth them a date change for my rental car and it arrived at the mechanics om the wrong day. The issue was resolved quickly and with no hastle.

I had the misfortune to have a car accident recently. Once I had navigated the inefficiency of my insurance company and was passed onto Kindertons my life was made much easier. They dealt with my concerns, arranged a hire car within 48 hours and generally were supportive and pleasant. A huge plus for me was that I could upload any necessary documentation onto their company What’s App. Well done Kindertons support teams.

Communication has be clear and timely. At a traumatic time after my accident Karen was professional and kind. The service was incredibly efficient. I cannot recommend Karen Baumber and Kindertons enough.

Kevin Baker gave incredible service. He was really nice and helped a tonne

After suffering trauma from the accident to then be chased by daily phone calls, emails and text messages was not a very positive experience. Yes I received a loan car, in excellent condition and you had this back from me in same excellent condition with more fuel than I was given. Can I say that Wesley Harrison who delivered and collected vehicle was an absolute pleasure to deal with, long may he stay in your employment. Just try and be a little more sympathic to the person you are dealing with, and understand the trauma they may of suffered. Settling my insurance claim without my permission was not positively acceptable either, and has left me considerably out of pocket .

The service provided me was top notch...very quick and friendly .

Quick & easy to deal with. Took all the stress out of having to deal with insurance, hire cars, and getting mine repaired - would highly recommend

Dealt with a top man today Shane Brunt!
Couldn’t have been any more helpful if he tried!
So thanks very much Shane!

Really great service, took care of all the stresses that come with being in a motor crash incident. Got a courtesy car organised really quickly and my own vehicle repaired through an independent coach works. Highly recommend this service.

Thankyou for your response Kinderton 'Customer Experience Team. I have NOT declined to engage with Kinderton. I have communicated with yourselves and with the law firm, Canford Law, whom you appointed, very promptly throughout this whole process - for a period now in excess of 3 years.

As the claims management company, Kinderton dictated the terms under which the appointed Canford Law act. Canford Law are an appointed agent of Kinderton - not an agent appointment by myself. You dictate the terms and conditions under which they operate.

That appointed agent, Canford Law, wrote to me, WITHOUT ANY RESTRICTIVE TERMS AND CONDITIONS, on two occasions.

FOR THE AVOIDANCE OF DOUBT, WE ARE NOT INSTRUCTED TO PURSUE YOU FOR ANY PAYMENT, NOR WILL YOU INCUR ANY COSTS WHATSOEVER
(Verbatim in writing Canford Law to Me- Date: 23 Nov 2023). This clearly confirms that Canford Law ARE operating 'UNDER INSTRUCTION'

" YOU ARE ENTITLED TO RECOVER EXPENSES SUCH AS LOST EARNINGS FOR YOUR TIME SPENT AT THE COURT ALONG WITH PARKING AND TRAVELING COSTS"
(Verbatim in writing - Date: 24 Oct 2025 - just 7 days before the court hearing)

If Kinderton, as the ultimate client and claims management company have not declined to pay my out of pocket expenses from the end of October 2025 - and it is now the 2 February - why have you not sent a cheque to my home address?

You have my name, you have my address. You also have my e-mail address if you had required further information. I will reiterate I have NOT stopped communicating with Kinderton.

E-mail has been the preferred means of communication by all parties ( Kinderton, Canford Law and other third parties) throughout the 3 years plus this case has been running. I have merely followed suit. E-mail provides a trail for all parties of what was said, by whom, to whom and upon which date. Maybe you don't have, or have access to all those written agreements that were made on your behalf. I do.

I have every single e-mail and attachments where pertinent, across the 3 year duration.

I was told in December, in writing that you that Kinderton, would be making a 'goodwill' payment to cover my expenses, I have received nothing: no payment and no further e-mail communications. You are fully aware of the sum that was being claimed and have failed to meet the obligations confirmed to me in writing by refunding my personal expenses.

Lauren Morris was great, kind and helpful - she made an otherwise awkward occasion relaxed.

Great experience! Recieved my courtesy car within a few days. The guy showed me around the car to ensure I felt comfortable before driving. Was very helpful and friendly! Would recommend.

Really fast, professional and friendly. Handled my claim brilliantly and minimised any inconveniences. Big thumbs up from me

I was involved in a car accident in November. After been told that the fault was my own by another Insurance company.(i knew it was not my fault).
I was recommended to kindertons.
They were very thorough with the investigation and kept me updated regularly.
The other driver finally admitted fault after the evidence we provided.
They provided a courtesy car the very next day.
If you are involved in a car accident and know it was not your fault I highly recommend this company.
I can’t thank them enough for all the support and help they provided.