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Rated 2 out of 5 stars

KillPing causing disconnects for FF:XIV I've tried the free trials for about 5 different game tunneling vpn services. They all reduced the ping by about the same, the only real differences were pri... See more

Rated 2 out of 5 stars

I tried out the service, I didn’t have any luck with it because I received worse ping, I couldn’t access my steam games either and kept getting errors.. I send them a message telling them my situation... See more

Rated 1 out of 5 stars

Do not buy. It made my ping worse in game. Zero response to several emails and they are unreachable or unavailable via any other method. Totally unacceptable and do not fall for the 15 day money b... See more

Rated 1 out of 5 stars

Absolutely no customer service. They are never online on their chat system. They claim to have a 15-day money back guarantee, but they never ever respond to any request. It's been 24 days since my... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Kill Ping is an online gaming application which reduces high ping and packet loss eliminating lag. Kill Ping is a fix for LoL lag, WoW lag, Dota 2 lag, CS:GO lag, Overwatch lag, Battleborn lag and Doom 4 lag etc.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

202 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Would not recommend it.

Would not recommend it.

I play Fortnite and usually get 70 - 100 ms on Oceania Server and I also get 80+ FPS. I have a powerful gaming laptop.

After using Kill Ping, my Ping is now 140 - 220 ms and my FPS is stuck at 30 FPS.

After uninstalling, my ping is slowly going back to normal my FPS is still stuck at 30 FPS which is very frustrating.

4 December 2018
Unprompted review
Rated 4 out of 5 stars

The 4 stars is for the service

The 4 stars is for the service. Unfortunately kill ping didn't work for me, but the customer service was definitely there. Once contacted I had gotten a response within a couple hours offering some potential fixes. A few email exchanges later the representative was focused on trying to get it to work. As I said that didn't happen, however upon trying all they had for me and seeing no results they promply refunded me without any fuss. I appreciate the fix it before refund attitude as personally I would've rather it worked - but I also appreciate their willingness to proceed to the refund after troubleshooting lead to no success.

26 November 2018
Unprompted review
Rated 5 out of 5 stars

Great service and super nice people.

8 November 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Dear Kat,

Thank you so much for writing a review for us :)

I am so delighted to know that you are satisfied with our service. Would love to have you again on our store ^.^

Thank you so much for letting us serve you.

Best regards,

Mateen Khan
Team Kill Ping Online Store

Rated 5 out of 5 stars

Only had it a day

Only had it a day, my ping went from 250 down to 117 ish. I did how ever get some packet loss and connection drop outs that would recover quickly but was noticing. I am very happy to see a drop in ping on pubg as it was unplayable before kill ping saved it some what.

31 October 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Jay,

Thank you for writing a detailed review about our service :)

I am so happy and delighted to know that you are satisfied with our service. We are trying very hard to provide even better experience with Kill Ping by optimizing our services, processes, customer and user experience and by installing more highly optimized servers at strategic locations in every region etc. By doing this, you will get even better experience with Kill Ping.

Thank you so much for letting us serve you :)

Best regards,

Mateen Khan
Team Kill Ping

Rated 5 out of 5 stars

Amazing service

The best VPN service yet , is simple and efficient, great support service, quick and professional. Great experience ingame, from 150ms to 30ms in Rainbow Six Siege. The program Is a good way to fix your ISP bad routing servers.
The less ping you have, the more fun you get.

Nicolás from Argentina. Higly reccomend the program.

23 October 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Nicolas,

Thank you so much for taking your time to write a review for us :)

I am so delighted to know that you are satisfied with our services. Here at Kill Ping, we take tremendous pride in providing the best customer experience to our customer by creating value in their lives.

Thank you for letting us serve you :)

Best regards,
Mateen Khan

Rated 5 out of 5 stars

Great service.

Great quality products if a bit of a wait on free shipping.

23 October 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hello,

Thank you so much for taking your time to write a review for us ^.^

I am so happy and delighted that you are satisfied with our services. Here at Kill Ping, we try our best to create a beautiful customer experience by creating value in their lives.

Thank you again for letting us serve you :)

Best regards,
Mateen Khan

Rated 5 out of 5 stars

I had an issue with my Kill Ping…

I had an issue with my Kill Ping program. Support is incredibly fast at answering and helpful !

Nice & professional

Would recommend

11 October 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Fabien,

Thank you so much for writing a review :)

Glad to know that you are satisfied with our services. We look forward to having you again.

Best regards,
Mateen Khan

Rated 5 out of 5 stars

Great app that does what it says it does

First off, the app does what it supposed to do. The support staff is speedy and professional. Thank you for the good work and please keep it up.

7 October 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Michael,

Happy to hear that you are satisfied with our services, looking forward to having you again :)

Many thanks,
Mateen Khan

Rated 4 out of 5 stars

Good service, will be getting a refund, unfortunate that it didn't agree with my workflow when I open/close the application

Quick to reply to emails, seem to want to help resolve situations which is a plus. this program worked really well since I wanted a gaming vpn and lowered my pubg ping from 250-300 to 110-130 (Playing from Sydney connecting to SEA servers) was just a shame that every time I launched it asked me to re enter steam credentials, stopped my youtube music stream, somehow bugs my OBS maybe because it creates a separate VPN through windows (not sure of what the exact problem was) but it was enough for me to ask for a refund, which they are currently processing.

Mateen helped me try and solve my issues and forwarded my request to their support team and was very pleasing to communicate to.

Otherwise was happy with the program!

1 October 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey UNAPALADA,

Thank you for taking the time to write a review.

I am so glad to know that you are happy and satisfied with our services :)

Your's sincerely,

Mateen Khan
Team Kill Ping

Rated 1 out of 5 stars

i purchased it 1 hr ago and tried it on…

i purchased it 1 hr ago and tried it on 3 games and from 20-30 ping i usually have but i get some laggy times, it went to 100 ping which is legit 300% more ping than i usually get. Sadly it seems not to work at all for me. i just requested a refund hopefully i get it.

14 September 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Dear Alban,

Thank you for writing a feedback.

I am so sorry for all the troubles you have faced. Please share your query at care@killping.com so that, you can be assisted immediately.

Should you have any query or issue then please do let me know, I will be glad to assist you.

Best regards,

Mateen Khan
Team Kill Ping

Rated 5 out of 5 stars

Great Customer Support

Unfortunately, Kill Ping didn't improve the ping for the one game I play, but i do believe it can work for most other games. The customer support was incredibly helpful and prompt too. Answered all of my questions and processed a refund with no questions asked.

8 September 2018
Unprompted review
Rated 5 out of 5 stars

It works wonder

This is the first time i use a vpn for gaming kill ping and it works good. I have used it for 2 days to play Dota in my college tournament. So my team entered the grand final and thanks to kill ping my ping improved a lot. I would totally subscribe to the full version if i m over 18 and got money.

4 September 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Nabil,

Thank you so much for taking your time to write a review for us ^.^

I am so happy and delighted that you are satisfied with our services. Here at Kill Ping, we try our best to create a beautiful customer experience by creating value in their lives.

Thank you again for letting us serve you :)

Best regards,
Mateen Khan

Rated 5 out of 5 stars

Kill ping store support is Helpful

Kill ping store support is actually good they respond to all your questions and help you out as much as they can and they respond in a couple of minutes :) i had an experience with them they helped me out and tried their best to make sur that my parcel doesn't get lost due to insufficient adress and that's why i honestly think that they are trusted and good guys, they want the best for their customers. Im now comfortable and sure that my parcel will arrive in a good stat. Besides my friend was right when he said that i have to try shopping from this website!

2 September 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Hamouda,

Thank you for taking the time to write a review.

I am so glad to know that you are happy and satisfied with our services :)

Your's sincerely,

Mateen Khan
Team Kill Ping

Rated 1 out of 5 stars

No improvement. No refund. Don't pay them a cent!

They say 'if it doesn't reduce your ping, we'll give you a refund'. I've tried many times, it doesn't reduce my ping, it just routes me through australia (which is totally unnecessary) and slows everything down even more. They refused to refund me. Big surprise. DON'T bother!!!!

28 August 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Dear Galhast,

Thank you for writing a feedback.

I am so sorry for all the troubles you have faced. Please share your query at care@killping.com so that, you can be assisted immediately.

Should you have any query or issue then please do let me know, I will be glad to assist you.

Best regards,

Mateen Khan
Team Kill Ping

Rated 5 out of 5 stars

I migrated to Australia 5 years ago…

I migrated to Australia 5 years ago which means playing with my friends on a SEA server is quiet challenging. I tried KILLPING and it actually work, it's been 4 years that I have been using KILLPING and it never failed me. There support is as reliable as your mother. For those who have second thoughts about KILLPING, I would recommend you to try it. It's worth it!!!

27 August 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Galano,

Thank you for taking the time to write a review.

I am so glad to know that you are happy and satisfied with our services :)

Your's sincerely,

Mateen Khan
Team Kill Ping

Rated 2 out of 5 stars

I ordered Kill Ping Since im in Hawaii…

I ordered Kill Ping Since im in Hawaii to lower my Ping in NA servers with games such as fortnite, LOL, WOW etc. The problem that I am having is that none of my games will start and it wont connect. I dont know why that is, but I have attempted to contact support about this issue on Wednesday and Its almost Monday with no response. This service was highly recommended by other people but in my honest opinion they have not provided anything I was looking for. I was also asking for a refund but again haven't gotten any contact from their support staff when reaching out to them.

27 August 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Dear Justin,

Thank you for writing a feedback.

I am so sorry for all the troubles you have faced. Please share your query at care@killping.com so that, you can be assisted immediately.

Should you have any query or issue then please do let me know, I will be glad to assist you.

Best regards,

Mateen Khan
Team Kill Ping

Rated 5 out of 5 stars

war thunder and kill ping

i started using kill ping to help reduce my ping in war thunder games. The service has helped me greatly in my option to reduce my ping by improving my ping by average of 20%.

my ping from a us servers with out kill ping 250 - 300 ping per match.

my ping from us servers with kill ping 180- 230.

based on my personal results i have given kill ping 5 stars.

26 August 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hello Nathan,

Thank you so much for taking your time to write a review for us ^.^

I am so happy and delighted that you are satisfied with our services. Here at Kill Ping, we try our best to create a beautiful customer experience by creating value in their lives.

Thank you again for letting us serve you :)

Best regards,
Mateen Khan

Rated 1 out of 5 stars

is not good

is not good , from when i pay and i instal kill ping he quit me out from game without any reason ( PUBG) and i dont feel anything better in game/lag . just fake

16 August 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Dear RemusAlyn,

Thank you for writing a feedback.

I am so sorry for all the troubles you have faced. Please share your query at care@killping.com so that, you can be assisted immediately.

Should you have any query or issue then please do let me know, I will be glad to assist you.

Best regards,

Mateen Khan
Team Kill Ping

Rated 5 out of 5 stars

i have NOT had very good experienced…

i have NOT had very good experienced with online software companies on a whole, in fact i would say the bar has been set rather low, this due to the scams that are out there and having been caught once or twice, the old saying once bitten , twice shy is applicable.
The only reason I went with Kill Ping was due to the money back guarantee, after installing i realized i was NOT lowering the ping and had in fact lost money AGAIN, Mateen was very helpful and after an evaluation realized that my ISP was in fact at fault here. Fully expecting a fight to get my money back , I was surprised tat they refunded and said thank you for the business. WOW, if there was a service they were offering that i can support i would. Thank you

14 August 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Bradley,

Thank you for writing a detailed review about our service :)

Yes, this is very unfortunate that online customers are being scammed :( We feel this pain of our customers and that's why we have applied strict security measures to protect our valued customers and their information :)

I am so happy to know that you are satisfied with our service. We are also trying very hard to improve our services for every game and game region and for that we are constantly adding more highly optimized servers too.

We would love to see you again in future :)

Best regards,

Mateen Khan
Customer Success
Team Kill Ping

Rated 5 out of 5 stars

Live support always helping me out

Live support always helping me out. Special thanks to Mateen great person

5 August 2018
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Felipe,

Thank you for taking the time to write a review.

I am so glad to know that you are happy and satisfied with our services. We look forward to having you again :)

Your's sincerely,

Mateen Khan
Team Kill Ping

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