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Snusboss.com is the leading online shop offering the largest selection of nicotine pouches to the US market. It caters to B2B customers across the USA, providing a superior nicotine experience with premium European brands like Velo, Dope, Zyn, Killa, and Snatch that are manufactured under strict EU regulations for exceptional quality, purity, and freshness. We guarantee fast and discreet delivery to your door, via our expert logistics partners.
Germany
I have written SnusBoss 4 times concerning late or lost delivery but no response. Seems like if something goes wrong before the customer receives the order they don’t care as long as they have shipped it. Appears to be a nonexistent customer service
After a long wait my order finally arrived so all is well.
My order was delayed because of lacking information. It was not able to be cleared by customs. Unprofessional shipping .
I placed an order on December 13, but I still haven’t received a tracking number. I sent an email, but I still haven’t received a response. I am not satisfied with this level of service.
We haven’t even got the package! It’s been almost a whole month! It’s ridiculous
They definitely changed my prospective
At first I saw the prices were well on there product then I ordered so quickly I forgot to see how much shipping was I tried to cancel but it never did but at the end of the day when I got the ZYN’s there where of such great quality soon I might order enough
to override the delivery fee
I ordered and still have not received any confirmation of product sent. I hope your customer service is not as bad as other places.
Reply from Snusboss
Hi,
We sincerely apologize for the delay in sending your shipping confirmation and any frustration this has caused. This is not the level of service we aim to provide, and we understand your concerns.
Could you please send us your order number by contacting us directly at hello@snusboss.com? We will prioritize checking on your order and ensure you receive an update promptly. Your satisfaction is important to us, and we’re here to address any issues or concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving this for you and improving your experience with Snusboss.
Best regards,
The Snusboss Team
Reply from Snusboss
Hi Jerry,
Thank you for your fantastic review! We're thrilled to hear that you had a smooth experience with quick delivery, easy ordering, and accurate fulfillment. Providing a seamless and reliable service is what we strive for, and it’s great to know we met your expectations.
If you have any questions or need assistance with future orders, please don’t hesitate to reach out to us at hello@snusboss.com. We look forward to serving you again soon!
Best regards,
The Snusboss Team
I was very excited to try a new snus provider. I’ve been using the same one for years and Snussboss has great variety and prices.
I was let down when UPS came to my door and asked me to pay $100+ in order to get my package. When I asked why they said it was a “Cash on Delivery” delivery. I politely declined the package and sent an email to Snussboss. I haven’t heard back from them. That was 3 days ago.
I want this to have been a one time error because I can see myself ordering from them again. At this point I’m not sure that’s the case. My hope now is that they’re not ripping me off and are willing to either overnight my package or give me a refund.
Reply from Snusboss
Hi Ron,
We sincerely apologize for the inconvenience you've experienced with your order and the unexpected 'Cash on Delivery' charge. This is not in line with our standard practices, and we completely understand your frustration.
Please email us at hello@snusboss.com with your order details so we can investigate this issue and resolve it promptly. Your satisfaction is important to us, and we’re committed to making things right.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
The Snusboss Team
I am in the US I have ordered form them in the past it always took several tries for the payment to go through and i would eventually would. I tried to place an order this week and the payment will not go through. I called the bank and verified that nothing was wrong on their end i.e fraud alert or locked card and they came up with nothing. they noted that the charge never made it to the bank at all. that would indicate that their payment processing is not working on their end and there was nothing the bank or me could do. i tried on different devices and different browsers (and everything that come with that). I contacted them and they got back to me within a day. they said they have not gotten any complaints and i just need to try again. i tried again and it gave me the same error that there was a technical problem and to contact the webmaster. I may be the only one having this issue but they never got back to me after i provided the info from the bank. When i was able to order from them it was good but now it seems like are not interested in taking my money. I am just glad that their are other companies that i can order from.
Reply from Snusboss
Hi there,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've encountered with our payment processing system. This is certainly not the experience we want for our customers, and we understand how inconvenient this has been for you.
It’s clear that you’ve taken all the necessary steps on your end, and we're sorry that the issue persists. We appreciate the detailed information you’ve provided about your experience and the feedback from your bank. We are currently investigating this issue, our support staff sadly cannot help as this lies with our payment processor. We hope to resolve the problem as quickly as possible.
We're also sorry that you didn’t receive a follow-up after sharing the information from your bank. This is not in line with our customer service standards, and we will ensure that this does not happen again.
We value your business and hope to have the opportunity to serve you again under better circumstances.
Best regards,
The Snusboss Team
It has been 10 days and I haven’t even received a shipping confirmation!
Reply from Snusboss
Hi Scott Keithley,
We sincerely apologize for the delay and the lack of communication regarding your order. This is not the experience we want for our customers, and we understand how frustrating it must be to wait without any updates.
Could you please provide us with your order number by contacting us directly at hello@snusboss.com? Including your order number will help us quickly locate your order and ensure it is prioritized. We'll also provide you with the latest update on your shipping status.
Thank you for bringing this to our attention. We appreciate your patience and look forward to resolving this for you as quickly as possible.
Best regards,
The Snusboss Team
Love it so much I use a lot of zyn and want to order shipments every month, my only concern is that the government in the US made me pay an embargo tax on it for 63 dollers… but everything on your end was amazing
Reply from Snusboss
Hi Alec,
Thank you so much for your kind words! We're thrilled to hear that you love Zyn (some new flavors coming to the shop soon) and are considering monthly shipments from us. It's unfortunate that you had to pay an embargo tax—unfortunately, these charges are beyond our control, but we understand how frustrating they can be.
We're glad that everything on our end met your expectations, and we're committed to continuing to provide you with the best service and products. If you ever have any questions or need assistance with your future orders, please feel free to reach out to us at hello@snusboss.com.
We appreciate your business and look forward to serving you again soon!
Best regards,
The Snusboss Team
They sent me two-year-old product. I contacted customer service and after a few days someone got back to me asking for pictures so I sent them and have yet to hear back. It's supposed to be a mint-flavored nicopod but there is no mint flavor, the "white" pouches look yellowed from oxidation. And it just seems off to try and enjoy a product that you know has been sitting in a warehouse for two years. This was the first and last time I'll be ordering from Snusboss.
Reply from Snusboss
Hi Rob Nagle,
We deeply apologize for the experience you had with your recent order. This is certainly not the standard we aim to uphold at Snusboss. Receiving an old product and the delayed response from our customer service team is unacceptable, and we understand your frustration.
Unfortunately, there was an issue in our warehouse, and products that were scheduled to be disposed of were mistakenly sent out. We are very sorry that this affected your order.
Could you please provide your order number by contacting us directly at hello@snusboss.com? We want to prioritize your case and resolve this issue promptly, including sending you a fresh replacement or providing a full refund.
Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our service. We hope you'll give us another chance to provide you with the quality and service we pride ourselves on.
Best regards,
The Snusboss Team
Great website, fast shipping (maybe a little $$$ for shipping to USA, but I understand). Quality products, what more can you ask for. I will be back again.
Reply from Snusboss
Hi Kevin Waters,
Thank you for your wonderful review! We're delighted to hear that you found our website easy to use, our shipping fast, and our products of high quality. We understand that shipping to the USA can be a bit pricey, and we appreciate your understanding.
We're thrilled to know that you'll be back again. If you have any questions or need assistance with your future orders, please don't hesitate to reach out to us at hello@snusboss.com.
Thank you for choosing Snusboss.com!
Best regards,
The Snusboss Team
I was surprised to see how quickly my order was filled and the cost effectiveness of the transaction. In the future I plan to order more product from the company. If you are in the market for European Snus and live abroad then this is the place to order from. No BS no hassle and the order will be quickly handled.
Reply from Snusboss
Hi Jonathan,
Thank you so much for your outstanding review! We're delighted to hear that you were pleased with the speed of your order and the cost-effectiveness of your purchase. It's great to know that you plan to order more from us in the future.
We strive to provide a hassle-free experience with fast and efficient service, and we're glad to hear that we met your expectations. If you have any questions or need assistance with future orders, feel free to reach out to us at hello@snusboss.com.
Thank you for recommending Snusboss.com as the go-to place for European snus Nicotine Pouches. We look forward to serving you again soon!
Best regards,
The Snusboss Team
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