I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The clothes have so much quality & they…
The clothes have so much quality & they arrived so fast .
Very good quality
Very good quality, one of the best clothing brands that there is
10/10 everything
10/10 amazing clothes, good quality in each piece and they dont take too long to arrive. Also amazing customer service they usually get back to you within 48 hours and 99% of the time will solve the issue youre having
Great material
fire jacket kept getting compliments
fire jacket kept getting compliments, good quality and feel and great fit
Didn’t have a problem ordering from…
Didn’t have a problem ordering from them, everything went smoothly
Their clothes are really nice quality…
Their clothes are really nice quality and very aesthetic! Very cool aesthetic design! The packaging is also nice, sam with the Delivery service🙂↕️ The quality will not disappoint you!
10/10 experience and great customer…
10/10 experience and great customer service! i appreciate the clear communication and help i received. Excited for my clothes 👍
Great quality
Great quality - quick responses and really helpful when needed
Multiple orders made all quick responses
They just need to work on the speed of shipments 🚚 please
the pants where okay quality
the pants where okay quality, the belt was absolutely garbage, probably not gonna buy again, but worth the purchase.
Had an issue with delivery and they…
Had an issue with delivery and they were quick to respond and assist with fixing it.
Ordering from this store involves a significant risk when it comes to sizing and returns.
I ordered a long sleeve and selected my size based on the size chart provided on the website. According to this chart, size L should have been sufficiently loose (even somewhat oversized), but in reality it fit extremely small.
I then contacted customer support and provided my height and weight. Based on this, I was advised to order size 2XL. I explicitly asked whether this would be comparable to an EU 2XL, and this was not clarified or corrected.
After receiving the replacement, it again did not fit properly and was even shorter than expected, with very little difference compared to the initial order.
Only later was it stated that:
* the clothing is based on Asian sizing
* and that the size chart is “for reference only”
This is problematic, as the size chart provides specific measurements and is clearly intended to guide customers in selecting the correct size.
Additionally:
* Returns must be shipped to China
* Return shipping costs are at the customer’s expense
* Potential customs fees (~$25) are mentioned for returns
* Despite incorrect sizing advice, this is still treated as the customer’s responsibility
Conclusion:
* The size chart is not reliable in practice
* Customer support provided incorrect sizing advice
* Essential information (Asian sizing) is not clearly communicated upfront
* The return process is costly and carries financial risk
Ordering from this store involves a significant risk when it comes to sizing and returns.

Reply from Kiikio
don't hesitate and buy with kiikio!
kiikio has items really trendy unique and original i had to buy this combat edgy pants! i also had cool glasses as a gift! you can see the quality is very good. you can trust the site it's legit, the shipping takes a few days and with the app shopify you can follow everything right in time. what i love a lot is their customer service, i recently had an issue with an item and they replied really fast and proposed for free to send me a new item! no need for me to send back anyhting or spend money on shipping they took everything in charge! i appreciate a brand being efficient and comprehensive it's really rare nowadays so let's support this brand!
My first time ordering from them
Customer service actually responded when there was a problem, compensation was given for said problem, sizing was right, fabric quality was good and although there was a slight delay with shipping, the way it they handled it was exceptional, 5/5 experience
I received my first package and loved…
I received my first package and loved the material and the designs. Amazing customer service and package info.
Great customer service
Great customer service — they respond quickly and are very helpful
Easy to find what you need
Easy to find what you need. Good customer service. Helped with my sizing mistake very easily. High quality clothes .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







