Kiikio Reviews 

415
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting items are well-made, comfortable, and often exceed expectations. Many appreciate the unique and distinctive style offered, finding a wide variety of clothing that allows them to be bold. The customer service team is consistently highlighted for being helpful, responsive, and quick to address concerns, often providing fast and efficient support. However, some customers also noted issues with order and delivery services, experiencing long shipping times, misinformation, or items not arriving as expected. A few other people also felt that product quality and appearance sometimes differed from what was advertised, with items looking cheaper or not matching photos. Additionally, some reviewers were not happy with customer service regarding refunds or order tracking, citing unresponsiveness or lack of assistance.

What people talk about most

Product

Users describe positive interactions with product, often praising the high quality, unique designs, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the great quality of products... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and others significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.1

Great

TrustScore 4 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(415)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 everything

10/10 amazing clothes, good quality in each piece and they dont take too long to arrive. Also amazing customer service they usually get back to you within 48 hours and 99% of the time will solve the issue youre having

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Great quality

Great quality - quick responses and really helpful when needed
Multiple orders made all quick responses
They just need to work on the speed of shipments 🚚 please

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordering from this store involves a significant risk when it comes to sizing and returns.

I ordered a long sleeve and selected my size based on the size chart provided on the website. According to this chart, size L should have been sufficiently loose (even somewhat oversized), but in reality it fit extremely small.

I then contacted customer support and provided my height and weight. Based on this, I was advised to order size 2XL. I explicitly asked whether this would be comparable to an EU 2XL, and this was not clarified or corrected.

After receiving the replacement, it again did not fit properly and was even shorter than expected, with very little difference compared to the initial order.

Only later was it stated that:

* the clothing is based on Asian sizing
* and that the size chart is “for reference only”

This is problematic, as the size chart provides specific measurements and is clearly intended to guide customers in selecting the correct size.

Additionally:

* Returns must be shipped to China
* Return shipping costs are at the customer’s expense
* Potential customs fees (~$25) are mentioned for returns
* Despite incorrect sizing advice, this is still treated as the customer’s responsibility

Conclusion:

* The size chart is not reliable in practice
* Customer support provided incorrect sizing advice
* Essential information (Asian sizing) is not clearly communicated upfront
* The return process is costly and carries financial risk

Ordering from this store involves a significant risk when it comes to sizing and returns.

25 March 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are very sorry for the inconvenience and disappointment caused by the sizing issue. We understand how frustrating it must be to choose a size based on the chart and our advice, but still receive an item that does not fit as expected.

Please accept our sincere apologies for the confusion. Some of our products are based on Asian sizing, which may fit smaller than EU/US sizing. The size chart is provided as a reference, but we understand that this should have been communicated more clearly before you placed or exchanged the order.

We also understand your concern about the return process and the additional cost involved. Your feedback is very important to us, and we will report this issue to our relevant team to improve our size guidance, product descriptions, and customer support process.

To help resolve this matter, please contact our customer service team with your order number and photos showing the item measurements. We will review your case carefully and try our best to offer a suitable solution.

Thank you for your understanding.

Best regards,
KIIKIO

Rated 5 out of 5 stars

don't hesitate and buy with kiikio!

kiikio has items really trendy unique and original i had to buy this combat edgy pants! i also had cool glasses as a gift! you can see the quality is very good. you can trust the site it's legit, the shipping takes a few days and with the app shopify you can follow everything right in time. what i love a lot is their customer service, i recently had an issue with an item and they replied really fast and proposed for free to send me a new item! no need for me to send back anyhting or spend money on shipping they took everything in charge! i appreciate a brand being efficient and comprehensive it's really rare nowadays so let's support this brand!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

My first time ordering from them

Customer service actually responded when there was a problem, compensation was given for said problem, sizing was right, fabric quality was good and although there was a slight delay with shipping, the way it they handled it was exceptional, 5/5 experience

17 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look