Kiikio Reviews 

415
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting the beautiful materials, good fit, and unique designs that often exceed expectations. Many consumers highlight the exceptional customer service, describing the team as helpful, responsive, and quick to resolve issues, providing a pleasant and efficient experience. However, some customers also noted concerns regarding delivery and order fulfillment. A few people experienced longer shipping times than expected, while others reported issues with orders not arriving or difficulties in receiving refunds. Additionally, some reviewers were not happy with the product quality, mentioning that items received did not match descriptions or appeared to be of cheaper material than anticipated.

What people talk about most

Product

Consumers find product quality to be generally positive, with many praising the high quality of clothing,... See more

Quality

Customers consistently note positive experiences with quality, with many praising the high quality of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness, quick... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some expressing satisfaction and others... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising fast and smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.1

Great

TrustScore 4 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(415)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great pants

Great pants, they make the rave outfit look 100 times better, everyone was asking where I found such unique looking pants

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Size and False Advertisement

Honestly, I am extremely disappointed. I bought the “Distressed Lace-Up Washed Denim Shorts New” and the product does not match the photos and the sizing.

The waist was an inch smaller and the length is 4 inches longer than the size chart. The original was a little tight at the waist so I soaked them in water and stretched it some and was able to get them on. Still the length is something I couldn’t alter so it really sucks to see a third of a foot of extra fabric on the end. Subsequently, the shorts fit really awkwardly.

All of that prior stuff aside I am most disappointed in the photos they advertise on their website. The first three images are of a completely different pair of shorts. They have golden metal pieces, rips in different places, and are washed and even sewed differently.

The last few photos of someone else wearing a different pair of shorts are a more realistic look at what you are purchasing.

Delivery took 2 weeks and I paid for worry-free shipping. I’m not upset about shipping time personally although it is definitely something to be aware of and to be improved.

Overall, I would not purchase from them again and I’m extremely sad to have spent the amount of money I did on the product I received.

Also forgot to mention the button hole came closed and I had to cut the hole open with fabric scissors. So the shorts came unwearable.

26 June 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for the unpleasant experience you have had, including the sizing issues, differences in design, and product details.

Regarding the waist and length not matching the size chart, as well as the buttonhole being closed upon arrival which made the item unwearable, we deeply regret the inconvenience caused.

Please rest assured that your feedback regarding product image discrepancies, inaccurate sizing standards, and quality issues has been immediately forwarded to our product team for review and improvement.

To properly resolve this matter, we would like to offer you a suitable solution. Please let us know whether you would prefer a refund or another form of compensation, and we will prioritize handling it for you as quickly as possible.

Thank you for your understanding, and we sincerely apologize for the inconvenience caused.

Best regards,
KIIKIO

Rated 5 out of 5 stars

cargo pants crusader

streetwear cargo denim pants in blue look gnarly and have so many pockets - convenient for clubbing and looks so so good. the pants are hella comfy and come with a belt and chains. theyre also easy to customise and go with everything

i reckon same goes for a lot of the other pants. these ones are real baggy and i got a small size - could see the sole of my shoe underneath the flare of the pants. so gnarly.

order was easy to track too. ordering more stuff from here when the financial damage recovers.

order came in a week from placement and i live in australia. hope that helps someone

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Bad quality, nothing like photos

Took over a month to arrive and the hat looks very different from the photos. Cheap metal, cheap material and overral cheap look. sharp edges, not smooth like in the photos aswell as being a different design and not true to the photos. Very disappointing as this was meant to be a birthday present. I would attach photos to compare the product but there is no option. Wouldn't recommend buying the hat with metal flame/y2k style design on the cap.

22 June 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are very sorry to hear that the item you received did not meet your expectations, especially given that it was intended as a birthday gift. We understand how disappointing this must be for you.

We take your feedback regarding the material quality, design differences, and finishing very seriously and will forward this information to our product team for review.

Although you mentioned there is no option to attach photos, we would still appreciate it if you could contact our customer service team so we can assist you further with a return or exchange. Once we receive your request, we will help you proceed with the most suitable solution as quickly as possible.

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.

Best regards,
KIIKIO.

Rated 5 out of 5 stars

Great Support, helped with delivery time

Contaced the support to accelerate my delivery, as I wanted to wear the clothes as an outfit for HIVE Festival. And it arrived just in time! 2 weeks delivery from China to Germany is insane work! Thanks to KIIKIO Support, love yall.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience! The clothes are of extremely poor quality. And if you want to return them it will cost you more than you will possibly expect back. Not only this but they want to charge you the import tax on the way back to china. Yes! The clothes come from china! If you use the photos of clothes for google search by pictures you will find out that they drop ship from different other online shops! Stay away from this website

27 May 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We are sorry to hear that you were disappointed with your experience.

We would like to clarify that we have our own factory and production team. While some product images may appear similar to those found on other websites, our products are manufactured according to our own production standards, and the quality may differ from items sold by other sellers.

Regarding returns, international return shipping costs and any applicable customs fees are determined by shipping carriers and customs authorities, not by our company. We understand that these costs can be frustrating, and we always try to provide the most reasonable solution possible for our customers.

We would appreciate the opportunity to review your specific concerns. Please contact our customer service team with your order number and photos of any quality issues you experienced, and we will do our best to find a satisfactory solution for you.

Thank you for your feedback and understanding.

Best regards,
KIIKIO.

Rated 5 out of 5 stars

The jacket that I purchased was…

The jacket that I purchased was highquality, and when I had difficulty tracking my package (I ordered it to my mom's house) they helped me find it by tracking it they also respond very quick if you have a question . I recommend you shop at the KIIKIO SHOP.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

It's dropshipping

It's dropshipping, take a screenshot of the clothes you are interested in and use Google lenses, you'll find them cheaper

27 May 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Hello,

We would like to clarify that we are not a dropshipping store. We work directly with our own partnered factory and handle production and quality control ourselves before shipping.

Because of this, our products are not sourced from third-party retail listings, and we do not operate as a reseller of other stores’ items.

If you have any questions about materials, sizing, or production, we’re happy to help.

Best regards,
KIIKIO

Rated 1 out of 5 stars

Been more than 3 months and nothing 🙄😤

It’s been more than 3 months since I ordered two hats and they never came in, I’m still waiting for them but i don’t know if I will be getting WHAT I PAID FOR anytime soon. 👎

24 May 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for the long wait and understand your frustration.

The hats you purchased are pre-sale items, and the current estimated shipping time is early June. We are very sorry that the delay has been much longer than expected.

Please rest assured that your order has not been forgotten. If you prefer not to wait any longer, you can contact our customer service team and we will help arrange a refund for you.

Thank you for your patience and understanding, and we truly apologize again for the inconvenience caused.

Best regards,
KIIKIO

Rated 1 out of 5 stars

Lost €86 for nothing

Lost €86 for nothing. Terrible customer support.

I bought a pair of pants, checked their size chart carefully and still they were bigger than expectation. 10cm difference is huge, I measured.

Customer support is not very responsive, at first they suggested me to re-buy new ones and would offer me "factory price" (like €20 less). When I asked about returning option, they sent me long documentation which is mainly about dumping responsibilities to buyers (I will have to pay tariff, shipping fee, any additional costs..)

It's frustrating to wait for their reply whenever you ask something.

23 May 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations.

Regarding the sizing issue, our size chart is measured manually and slight differences may occur, but we understand that the fit you received was not what you expected. We sincerely apologize for the frustration this caused.

We also apologize if our previous replies and return policy explanation made you feel unsupported. Our intention was only to explain the international return process clearly, not to shift responsibility to you.

We value every customer’s experience and we are still willing to help find a reasonable solution for you. Please contact us again with your order information and measurements, and we will do our best to assist you further.

Thank you for your feedback and understanding.

Best regards,
KIIKIO

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