Ordered from the Netherlands and arrived in a few days, nice packaging, possibly will order more, thank you!!
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Giving an average review for now as I have not received any updates on my order or replies to my email and it seems your team responds quickly on trust pilot, granted it has only been a few days since... See more
Company replied
Kickz is getting better at what they do best,sell shoes. 5* Company in my opinion. Only field they can get better at is faster processing and delivery. Usually you'll get your order in one weeks time.... See more
Company replied
Order K001-20000298775 They write “2 to 4 days shipping” on their website. Still haven’t received any shipping confirmation. Also tried to email them, 0 response. Tried to call them on their phone n... See more
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Company details
Written by the company
KICKZ.COM - the number one basketball shop in Europe! Delivering everything basketball related you could wish for - from sneakers to lifestyle clothing. We're constantly working on creating a great experience for our customers, together with our logisitc partners. #NEVERNOTBALLIN from munich, Germany - founded in 1993!
Contact info
Germany
- info@kickz.com
- www.kickz.com
3.6
Average
24K reviews
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After more than a month waiting for my…
After more than a month waiting for my order (001.06912141.00.00), placed on 3rd of December, it's returning back to you guys. DHL never tried to reach me, always with the same excuse that I'm not home... I tried to contact them 100 times. When I finally gave up, I tried to contact you, calling several times and sending some mails, also no answer at all... So, no shoes and no money, just 25 euros phone bill... Hopefully, I will get a refund, but as I can see, it will be another adventure.
3 December 2024
Unprompted review
Reply from KICKZ
Hi Dmitry,
First of all, thank you very much for your feedback.
We are very sorry that there were problems with the shipping of your order.
This is just as annoying for us as an uninvolved seller as it is for you and we can promise you that we will get in touch with DHL.
We have now forwarded your request to the responsible department and someone will contact you by email and find a solution for you.
Hopefully everything will go smoothly again with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
Never received order
I ordered a pair of shorts about a month ago, and to this day, I haven't received them. I reached out to customer service via email, but they didn’t answer. At first I thought it was just a delay because of the holidays, but now I’m starting to feel scammed..
Order number: 005.05744075.00.01
14 December 2024
Unprompted review
Reply from KICKZ
Hola Jordan,
En primer lugar, muchas gracias por tu comentario.
Sentimos mucho saber que tu último pedido no fue de tu total agrado.
Según el seguimiento de DHL, el envío no pudo serte entregado el 3 de enero y fue devuelto a nuestro almacén.
El envío de vuelta se ha reservado mientras tanto y el crédito se ha reembolsado hoy en su cuenta de Klarna.
Le pedimos disculpas por las molestias ocasionadas.
Esperamos que todo vaya a su entera satisfacción con su próximo pedido.
Si tienes cualquier otra pregunta o duda en el futuro, no dudes en enviarnos un correo electrónico a Info@kickz.com en cualquier momento.
Un saludo, tu equipo de Kickz.com
Not possible to return items.
I've ordered some shoes and they arrived in good condition but unfortunately they weren't a perfect fit for my feet. Plus kickz sent them to me twice (?).
I wanted to return both parcels, but the link on their website for returns doesn't work. I contacted customer service via E-Mail, but they didn't reply yet and then the other ratings found on pages like these made me even more skeptical. I have already paid via PayPal.
Think twice before you order if you think of maybe having to return something.
Order numbers:
001.06927359.00.01
001.06928408.00.01
6 January 2025
Unprompted review
Reply from KICKZ
Hi Livia,
First of all, thank you for your feedback.
We are very sorry that you have not yet been able to hand in your return.
We have just sent you an email with all the important information and instructions on how to create a returns label.
If you have any questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com Team
Ordered a sweater 2 weeks ago
Ordered a sweater 2 weeks ago. They told me it was shipped a few days later and would arrive soon, but I haven't heard from them since. So no updates about my order and they don't react on my inquiries by e-mail.
I Hope something will happen soon - otherwise I will contact my credit card money to see If I can get the money back.
My details:
Jasper van den Blink
Order Number: 001.06929659.00.00
eShop Number: K001-20000299085
Placed: 2024-12-27
UPDATE 2 FEB 2025: Please don't fall for the story in their reaction under this post. I still didn't receive my order, neither did I got my money back. Their reaction is just for show since they are scammers.
11 January 2025
Unprompted review
Reply from KICKZ
Hi Jasper,
First of all, thank you very much for your feedback.
We are very sorry that you did not receive a shipping notification.
We are all the more pleased that your order has been delivered to you in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF981073022DE
We hope you enjoy your new sweatshirt and that everything will be to your complete satisfaction with your next order.
If you have any further questions or concerns, please feel free to send us an e-mail to Info@kickz.com.
Best, your Kickz.com team
Received wrong items and no answer
Unfortunately the service quality has dropped on this website.
They send me the wrong items, it's been a month and I am still waiting for an answer and a refund (order: K005-50000471079). Shipment was already returned and received in their warehouse on 23.12.24 (CO202734469DE)
10 January 2025
Unprompted review
Reply from KICKZ
Hi Adonis,
First of all, thank you for your feedback.
We're really sorry that your last return was not to your complete satisfaction.
We've just sent you an e-mail, which we'd like you to reply to.
We will be happy to find a quick solution to your problem.
We hope that the next time you place an order, everything will work out to your complete satisfaction.
If you have any further questions or concerns in the future, please do not hesitate to send us an e-mail to Info@kickz.com.
Best, your Kickz.com team
Orderded 2 pairs of shoes New Balance…
Orderded 2 pairs of shoes New Balance on 27-11-24, they arrived. Send one pair back because it didn't fit. The return arrived at Kickz on 8 of december 2024 but I still haven't received my money back (it is one month later). I have send several mails, fill in contact forms, called 2 times. No contact possible. Please give a reactie. ordernummer is K001-20000289224
10 January 2025
Unprompted review
Reply from KICKZ
Hoi Iris,
Allereerst hartelijk dank voor uw feedback.
Het spijt ons zeer dat uw laatste retour niet naar volle tevredenheid was.
We hebben u zojuist een e-mail gestuurd en willen u vragen deze te beantwoorden.
We zoeken dan graag snel een oplossing voor uw verzoek.
We hopen van harte dat alles naar uw volle tevredenheid zal zijn bij uw volgende bestelling.
Als u in de toekomst nog vragen of zorgen heeft, kunt u altijd een e-mail sturen naar Info@kickz.com.
Het beste, uw Kickz.com team
Can’t return the product for over a month!
Have been trying to return a pair of trainers and the sticker that was provided after we followed the steps for return process is not working at the post office . We have been trying to contact them almost for a month now! I have sent at least 4 requests for contact forms , I have been calling this number and hanging waiting online being charged! as I am calling from Spain! This is ridiculous ! The site is ok, the product too, How can customer service be so bad?? PLEASE CONTACT US IMMEDIATELY K001-40000153457 !!!!!
15 December 2024
Unprompted review
Reply from KICKZ
Hola Natalia,
En primer lugar, muchas gracias por tu comentario.
Sentimos mucho que tu última devolución no haya sido de tu completa satisfacción.
Ya hemos informado al departamento correspondiente y alguien se pondrá en contacto contigo por correo electrónico para encontrar una solución a tus dudas.
Esperamos que su próximo pedido sea de su entera satisfacción.
Si tiene más preguntas o dudas en el futuro, no dude en enviarnos un correo electrónico a Info@kickz.com en cualquier momento.
Un saludo, tu equipo de Kickz.com
Order not received.
Hello. I ordered shoes on the 1st of December- paid for them and received a confirmation email for my order. It has been more than 37 days since that and I still haven't received my order, nor have I gotten any update on it. I sent 4 messages already to the support system ,but no one has answered. I don't know if my order is forgotten or something else happened. Here is the number of my order -
K001-10002545163. Do check it and tell me what's wrong please!!!
1 December 2024
Unprompted review
Reply from KICKZ
Hi Nikola,
First of all, thank you for your feedback.
We had a problem with the technical transmission of your order, so unfortunately it could not be correctly transmitted to the warehouse system for processing.
We are very sorry about this but unfortunately we had to cancel your order because of this.
We can understand your displeasure very well.
We apologize for the inconvenience and hope that everything will be to your complete satisfaction with your next order.
If you have any questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Far worst online shopping experience
I have been shopping online for years and I have had bad experiences but this is far worst so far and I think the issue is systematic and terrible in all ways.
1. I ordered two Carhartt jackets and both came wrong (same wrong) whose original price is ofc much less than what I ordered. They told it was an error in the system so I said fine.
2. You cannot reach anyone. No one picks up the calls in customer service, no response to email.
3. It has been literally over one month since my return arrived to your premises and I could not get refund still for both of my orders.
If I cant get any refund within 5 working days for my both orders, I will start legal procedure.
My order numbers:
K001-10002484055
K001-10002508494
8 January 2025
Unprompted review
Reply from KICKZ
Hi Mustafa,
First of all, thank you very much for your feedback.
We are very sorry that your last return was not to your complete satisfaction.
We have just sent you an e-mail and would ask you to reply to it.
We will then be happy to find a quick solution to your request.
We very much hope that everything will be to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to send us an e-mail to Info@kickz.com at any time.
Best, your Kickz.com team
Hello,Kickz
Hello,Kickz! On 31.12.24 i ordered anta kai 1 garden state but yall did not send me a confirmation email to track my order. Did i do something wrong or yall werent working on that day? I even sent 2 emails to you but since 2 weeks i havent got an answer... Im really mad because now these shoes are out of stock on my size(46 eu). Also nothing has moved from my bank. So please, PLEEASE do your job quicker and make customers happy again!
1 January 2025
Unprompted review
Reply from KICKZ
Hi Eve,
First of all, thank you very much for your feedback.
We are very sorry that your last order was not to your complete satisfaction.
Unfortunately, we were unable to find a customer account with the email address you provided and therefore no order in our system.
We would therefore ask you to send us an e-mail to Info@kickz.com.
Please let us know your full name, your address and send us a screenshot of your payment, if possible with the K00 number.
We will then try to find a solution for you.
Best, your Kickz.com team
STILL WAITING FOR INFO REGARDING…
STILL WAITING FOR INFO REGARDING K001-60000245572 SINCE 25 DEC. DONT KNOW IF THIS IS NORMAL WITHIN YOUR COMPANY BUT I WANT TO SPEAK WITH A SUPERVISOR OF WHOEVER WILL REPLY, IF YOU WILL...
25 December 2024
Unprompted review
Reply from KICKZ
Hi Robin,
First of all, thank you for your feedback.
We are very sorry that you did not receive any information from us about the shipping status.
We are all the more pleased that your shipment has been successfully delivered to you in the meantime.
Here is the tracking for you to view:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF981070012DE
We hope you enjoy your new shoes and that everything will be to your complete satisfaction with your next order.
If you have any further questions or concerns, please send us an e-mail to Info@kickz.com.
Best, your Kickz.com team
Didn’t recieve my money back.
Either they having massive problems regarding processing payments either they just scamming for no reason. I’ve entered their raffle three weeks ago they still holding my money despite the fact i had to be refunded within one week. They would never answer to my emails. I will start going through legal procedures.
8 January 2025
Unprompted review
Reply from KICKZ
Hi Rares,
First of all, thank you for your feedback.
We are really sorry that you had no luck with the last Travis Raffle.
The reservation will be automatically deleted no later than 30 days after participation.
Of course, we have not charged you any money.
If you have any further questions or concerns in the future, please feel free to send us an e-mail at Info@kickz.com at any time.
Best, your Kickz.com team
K001-20000292726
How is it possible … we ordered a pair of shoes and socks. The socks arrived after 3 days …. SUPER! But now!!! Still waiting for the shoes, already emailed, telephone but no answer of my order.
Please be honest, give me my daughters Christmas present!!
UPDATE: KICKZ answered the review with the promise to pay back, but as far now no refund!
7 January 2025
Unprompted review
Reply from KICKZ
Hoi Simon,
Allereerst hartelijk dank voor je feedback.
Het spijt ons natuurlijk heel erg dat je bestelling niet naar volle tevredenheid is geleverd.
Volgens de tracking kon je bestelling op 11 december niet succesvol bij je worden afgeleverd.
Het pakket is toen teruggestuurd naar ons magazijn, waar het op 14 januari, vandaag dus, opnieuw is geaccepteerd.
Hier is de tracking die je kunt bekijken:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF980921889DE
Zodra je retourzending in ons magazijn is verwerkt, storten we je geld terug en ontvang je een e-mail van ons. Dit proces kan tot 12 werkdagen duren.
We willen ons nogmaals verontschuldigen voor het ongemak en hopen dat alles naar wens zal verlopen bij je volgende bestelling.
Als u nog vragen of opmerkingen heeft, kunt u ons e-mailen op Info@kickz.com.
Het beste, uw Kickz.com Team
No track and trace
Ordered shoes on the 28th of decembre. Still didn’t receive any information on the 7th of January.
I e-mailed already but no response. I understand that the holidays are busy but I would like to know where my order is?? K001-20000299114
28 December 2024
Unprompted review
Reply from KICKZ
Hi Megg,
First of all, thank you very much for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there were still delays in shipping due to the Christmas holidays.
We are all the more pleased that your order has been successfully handed over to DHL in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF981091410DE
We apologize for the inconvenience.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Frustrated
Kickz,
I hope this message finds you well. I am writing to express my frustration with the lack of communication regarding my order. I placed an order with you, and according to the email confirmation, I was supposed to receive an order confirmation within 2-4 days. However, it has been much longer, and I have not received any confirmation or shipping details.
To date, I have sent four emails requesting an update, but I have yet to receive any response or acknowledgment of my concerns. This lack of communication is leaving me feeling dissatisfied and disregarded as a customer.
I would appreciate it if you could look into this matter and provide me with a concrete update on the status of my order. I am becoming increasingly frustrated and, frankly, losing my patience. I would like my shoes to be shipped as soon as possible, as I expected better customer service and a more timely process.
order number is:K001-20000298989
26 December 2024
Unprompted review
Reply from KICKZ
Hi Djaelen,
First of all, thank you for your feedback.
We had a problem with the technical transmission of the Sabrina 2, whereby some orders unfortunately could not be correctly transmitted to the warehouse system for processing.
We are very sorry about this, but unfortunately we had to cancel your order because of this.
We can understand your displeasure very well.
We apologize for the inconvenience and hope that your next order will be processed to your complete satisfaction.
If you have any questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
No information on when i will revice my shoes
Hello Kickz, i ordered a pair of basketball shoes on 2 days ago, I have only received a confirmation email about my order. It's been 2 days and i have send email and call and still no news, I don't know when the shoes will be sent or if they will be sent at all. I just want smoothness and reliability from you, and the fact that many other customers do not receive their goods for months is even more worrying. I am asking for your help because I am starting to feel scammed.
My order number is
K001-70000106750
Hope to hear from you soon.
4 January 2025
Unprompted review
Reply from KICKZ
Hi Vinicius,
First of all, thank you very much for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there were still delays in shipping due to the Christmas holidays.
We are all the more pleased that your order has been successfully handed over to DHL in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF981094570DE
We apologize for the inconvenience.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Order K009-90000183448
Order K009-90000183448
Ordered trainers for Christmas and communication was good, explaining that there would be delays due to the busy Christmas period. Trainers arrived with no issues in time for Christmas so all good. Unfortunately they are too small so I need to order a larger size.
Requested a returns label over a week ago. Still waiting. This should be dealt with by return. Come on guys.
30 December 2024
Unprompted review
Reply from KICKZ
Hi Eden,
First of all, thank you for your feedback.
We are very sorry that you have not yet been able to hand in your return.
We have just sent you an email with all the important information and instructions on how to create a returns label.
If you have any questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com Team
watch out !! watch out !! this site steals money (money thief)
why don't you answer the emails sent, why do you make everyone miserable like that, why make us wait like dogs. We just want our money back. Many people have the same problem with you. you don't answer the message sent more than 10 messages on info@kickz and on your social networks. Many people have lost their money because of you, they ruined their birthday, Christmas or vacation because of you. THERE ARE LAWS, people who have not reimbursed their money must send you to court with a lawyer with everyone not returning money.
answer and explain yourself.
12/21/2024 (165.94e)
number: K005-50000487667.
21 December 2024
Unprompted review
Reply from KICKZ
Hi Rachid,
First of all, thank you for your feedback.
We're really sorry that it didn't work out for you at the Raffle this time.
The authorization was already cancelled on 07.01.2024.
So it would be nice if you could stop giving bad ratings again and again for a request that has already been completed.
If you have any further questions or concerns, please feel free to send us an e-mail to Info@kickz.com at any time.
Best, your Kickz.com team
I ordered a Christmas gift for my son—a…
I ordered a Christmas gift for my son—a pair of pants that were supposed to arrive within 2–4 days. They finally showed up after 12 days. 🙄 To make matters worse, the item I received isn’t even the one shown in the picture. Now, let’s see how fast they are at refunding my money. 🫠
3 January 2025
Unprompted review
Reply from KICKZ
Hi Tom,
First of all, thank you very much for your feedback.
We are really sorry that you received the wrong item.
Unfortunately, we are not in a position to carry out exchanges.
At this point, we would ask you to return the incorrectly delivered Pants to us.
As soon as your return has been processed by our warehouse, you will then receive your money back and a returns confirmation email from us.
This process can take up to 12 working days.
As the error in the system currently needs to be rectified, we would currently advise you not to make a new purchase.
Once again, we apologize for the inconvenience.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com.
Best, your Kickz.com team
K001-10002580364
K001-10002580364 Placed an order on December 19th 2024, it says still in progress, have reached out to the customers service and still no response, no shipping information. I understand that its the holidays season ,but im starting to feel that i wont receive the shoes. Please reply to me ASAP.
19 December 2024
Unprompted review
Reply from KICKZ
Hi Mindaugas,
First of all, thank you very much for your feedback.
We are very sorry that you have not yet received a shipping notification.
Unfortunately, there were still delays in shipping due to the Christmas holidays.
We are all the more pleased that your order has been successfully handed over to DHL in the meantime.
You can track your parcel using the following link:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF981060616DE
We apologize for the inconvenience.
We very much hope that everything will go to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
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