Kickers Reviews 

5,639
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,027 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, often highlighting their durability and comfort. Many appreciate the style and the use of proper materials, with products frequently lasting for extended periods. However, some customers experienced issues with delivery, such as lost items or delays, and found sizing inconsistent, often leading to returns. A few other people also felt that quality was not always up to standard, experiencing issues like soles wearing out quickly, scratches, or broken zips. Conversely, a small portion of people felt dissatisfied with the refund process, citing delays or not receiving money back.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, durability, and comfort of the... See more

Quality

People report positive experiences with quality, often praising the durability and craftsmanship of the... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting quick and... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of online ordering,... See more

Refund

Consumers find the refund process to be a source of frustration and dissatisfaction, with many reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes are great. Delivery was good. Only (very small) issues were: the suede is a slightly different colour than appears on the website but that's probably to be expected with natural materials. More... See more

Rated 4 out of 5 stars

I ordered items and their courier lost them twice. Although Kickers were amazing at handling it, I ended up not getting my original order. Something needs to be done with your choice in courier.

Company replied

Rated 4 out of 5 stars

Great service fast delivery but shoes came up too small (usual size ordered) so had to return which was an easy process. Will order the next size up as soon as I get my refund.

Company replied

Rated 5 out of 5 stars

The shoes are excellent quality - well made and also using proper materials, exactly as advertised. They arrived promptly and don’t use plastic packaging. As I live rurally the returns is very easy to... See more

Company replied



Company details


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4.0

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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4.0

All reviews

(5,639)

1,009 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shoe size

The sizing of your shoes is vastly out of sync with the rest of the planet.
This is the second pair I have had to send back and due to the wildly oversized shoes, I have no way of knowing how to get a pair to fit.
If there are any outlets near Poole, please let me know so I can physically try a pair on that fit?

29 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 5 out of 5 stars

Delighted with Kick Lo adult shoes

I have had Kickers before, as a teenager, and remember them as sturdy, stylish ankle boots. I needed a pair of shoes for a lot of town walking and immediately thought of Kickers. I bought a beautiful, comfortable pair of Kick Lo adult shoes. The fit is perfect, even with thick walking socks. The choice on the website was extensive, reasonable price for the quality and they arrived within 3 days of my ordering. I am delighted :)

27 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Reasonable prices and quick delivery

The website was easy to use, had certain sizes in stock which most others didnt, the prices was unbelievable and delivery was quick and information was updated from when I made purchase to delivery, I would highly recommend

28 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars
Kickers logo

Reply from Kickers

Hi,

I'm sorry to hear that you received different sized products in your order.

Taking a quick look at your account, I can see that a return has since been arranged and your return will be refunded once received.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind Regards,

Stephen

Rated 4 out of 5 stars

Lovely mules but heavy

Quick delivery. Mules are lovely but so heavy. Feels like I’m wearing big boots

17 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Kickers! The One

Delivery was swift

27 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars

Great boots especially now there broke…

Great boots especially now there broke in

15 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Fast efficient order snd delivery

Delivery came within two days

23 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Fast delivery!

Fast delivery!! great product!!

13 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Kickers tan boots

Great purchase, quick delivery really happy with boots.

24 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Amazing I won a voucher to use and…

Amazing I won a voucher to use and couldn't believe how quick and efficient it was. It even was delivered the next day. Super fast 😁

24 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Kids Kickers

I brought these shoes for school for my Grandchild and she loves them, these are the second pair she has had and we have only had to replace them as she has outgrown her first pair, Would definately recommend this brand for both style and quality.

13 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 2 out of 5 stars

I bought a Tovni patent platform shoes…

I bought a Tovni patent platform shoes for my daughter. The bottom of the shoes fell out into a hole like a missing piece of a puzzle. I have never seen such a horrible made shoes for children before. Kickers need to do better. Their standard is degrading.

29 April 2026
Unprompted review
Kickers logo

Reply from Kickers

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?

We look forward to getting this resolved.

Kind Regards,
Liam

Rated 5 out of 5 stars

Happy with the service

Happy with the service, just amazing
Customer from Manchester
28 April 2026

13 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

very good service

very good service

13 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

In a fit of nostalgia.....

In a fit of nostalgia, I bought a pair of red kickers similar to the ones I bought in 1981 and wore every day until they fell to peices.
These need some wearing in - perhaps my feet have changed. Meanwhile 45 years have dropped away.

13 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Ordered one day and delivered the…

Ordered one day and delivered the following day. Nice quality leather trainers, good fit and comfortable

23 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

WOW!

Telephone handler so helpful when I was unable to add in welcome discount.
Also want to take a moment to say I bought my first pair of Kickers about 50yrs ago in Kings Road (yes I am that old!)
Standards of craftsmanship for my recent purchase did not disappoint 😊 Keep up the good work team!

20 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars

Great service fast delivery but shoes too small

Great service fast delivery but shoes came up too small (usual size ordered) so had to return which was an easy process. Will order the next size up as soon as I get my refund.

20 April 2026
Kickers logo

Reply from Kickers

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

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