Silent Vale Limited Reviews 

893
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Unfortunately, my low star rating reflects the customer service rather than the product itself. I’ve been a loyal and genuinely happy Khyam customer for many years, and currently own four K... See more

Rated 5 out of 5 stars

I ordered a Khyam AirTek Kamper Pro 2 awning bundle from the NEC Caravan, Camping & Motorhome Show. It arrived promptly a few days later. What a great awning! Extremely well made, plenty of internal s... See more

Rated 5 out of 5 stars

We have dealt with Khyam several times over the years, having visited their trade stand at a camping exhibition, and liked what we saw. The products are second-to-none in quality. The company is so... See more

Rated 5 out of 5 stars

I needed advice due to problems assembling a motordome tent after I had removed a pole to effect a repair. Nigel contacted me within minutes of submitting an e mail request. His patience and knowledge... See more

Company details

  1. Camping Store

Written by the company

Khyam is an international outdoor brand that has been established, and have been masters of camping equipment innovation, for nearly 40 years! Developing the fastest erect tents and awnings on the market today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

893 reviews

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4.3

All reviews

(893)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought the 6 birth steel pole tent at…

I bought the 6 birth steel pole tent at the end of last summer. I’ve only just put it up ready for our next camping trip and I am SO pleased! Put it up in the wind and rain and it’s still great after 4 days of quite extreme wind and rain. Very straightforward to put up (though I needed someone else as too big to do on my own. So spacious and thinking of purchasing the additional bedroom. Super helpful customer service, really great value for money- such a well made tent and I’m expecting will last for years. I’d definitely recommend.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Honouring the best price.

I accidently made an order applying discount wrong codes and ended up paying more than I could have. I contacted Khyam and they refunded me the difference without any hassle.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Just used the awning for the first time this bank holiday weekend and wasn’t disappointed. Up and down in a couple of minutes. Well made and well designed

29 April 2024
Rated 4 out of 5 stars

Very big pack size for a "bike tent".

I have the new for 24 Loctec Dallington 3 tent, previously the Biker Plus SE. MAYBE I got too used to the Vango Spirit 300 used as it previous biker tent but the packed size of this is massive! Yes it will fit on the bike but it takes three times the space. The steel poles for the vestibule and awning are heavy. Those poles aren't labelled and are nearly the same size. Squeezing the tent over the slightly longer poles intended for the awning nearly broke it.
It's not a cheap tent yet in the sleeping part there is either no hook for a lamp Or it wasn't well finished as there is just a tab of material, not a loop, not a ring or a hook, just a useless tab that I will sow myself by hand to create a loop door a lamp hook.
The side porch door is designed to let water in when you open it wet so make sure to shake well before use. I will create something myself to solve that.
Apart from that there's good space and once you learn how not to trap your hand in the exoskeleton is nice to put up in the rain.

21 May 2024
Rated 5 out of 5 stars

Quick response to from sales team

The courier emailed to say delivered but it wasn't where photo was taken! Weather horrendous so initially very unhappy that the box was left in pouring rain.
Contacted sales team at Khyam ( and courier) that evening. Had calls from both the next day. Situation resolved as driver had second thoughts about leaving it outside and took away again and redelivered next day.
Not tried tent yet....waiting for a dry day!

21 May 2024
Rated 5 out of 5 stars

Kamper-Pro 4 Poled drive-away awning

Poled drive-away awning review.
The awning appears to be very good quality, when compared to previous tents we’ve owned from various well known brands over the last 15-20 years.
Although not light, for me the metal poles add peace of mind in terms of their strength .
We have only used the awning for a few nights thus far; including one quite windy night on a cliff, but so far very impressed!!

EDIT - An update after a few more nights use:
I think I’ll stick with a 5* review, but I feel I must build on my previous statement about metal poles providing ‘peace of mind’.
While they have proven capable of withstanding gusts of 40mph, while pitched atop a Pembrokeshire cliff, it seems they are not so adept at withstanding the power of low-flying wives, falling backwards out of vans while trying to say goodnight to kids in pop-tops.
Users beware!!
Not sure how I will swing this on the Khyam lifetime warranty…..? 🤔

24 April 2024
Rated 1 out of 5 stars

Not made in the UK..!

Pre order was supposed to arrive in April.
It was delayed because of shipping problems.
I assumed Khyam made in uk not just designed…!?
Arrived late May and we put it up to check before going away only to find rips in the fly screen and loose threads/ stitching…
We now have to change our holiday plans…which will be expensive!
They’ve been closed so awaiting their response…
Very poor experience after we bought what we thought was a premium quality (and expensive) product…

21 May 2024
Silent Vale Limited logo

Reply from Silent Vale Limited

Hi Andy,

We’re sorry for the delay in getting the product to you, you are correct in that shipping has had many issues of late and added weeks to deliveries in some cases, we however made the effort to fly in stock to fulfil our preorders which also was a great expense, however worth it to maintain a better service and to not make our customers wait any longer.

As for the fault you have, again we’re very sorry about this, something like this is incredibly rare, but not impossible. If you could make sure to drop some photos to us over this weekend, we should be able to get this replaced for you this Tuesday coming.

We always do our best with making sure everything is perfect, on occasion things will be missed, but we will get this set right for you asap.

Rated 5 out of 5 stars

Tent

Tent arrived on time
Erected easily , plenty of room in tent bag, exactly what I wanted , a bit bigger and heavier but fits on the bike easily.

21 May 2024
Rated 5 out of 5 stars

Excellent service

I ordered the clip on inner tent for my drive away awning at 4pm, and it was delivered by lunchtime the following day. Great service as always

16 May 2024
Rated 5 out of 5 stars

Great customer service

Great customer service, couldn't be more helpful on the phone. For Callum nothing was a problem.
Next day delivery and I'm over the moon with the Pro 4 👍

14 May 2024

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