KeyGo Rent - Alicante Aeropuerto Reviews 

Excellent service and fantastic car upgrade too.

Everything was basically fine. The car was a bit older, but it worked well, except that it didn't have water in the windshield washers. It's also not nice that they block the money in your account because you returned the car with a full tank and basically force you to refuel at one gas station. You are not allowed to refuel further than 5 km. And you have to prove it with a fuel receipt. Only then will they unblock your deposit. I have never experienced this with any other company. But it is acceptable.

Diabolical service. I provided my flight number so they could track my flight which was delayed by several hours. Once I turned up, they said I was too late, they had given my car away and had to pay to rent another car or no car at all. I had no choice but to accept this given my circumstances so effectively paid for two cars. I argued with them. Wish I had made more of a scene to be honest because in my books it was effectively theft. I followed all processes and tried to get my money back but to no avail. Absolute scumbags. AVOID AT ALL COSTS!! I'll cost you that money back one way or another in wasted time (legal). If I can't have my money back then you sure as hell aren't keeping it.

Great service, lovely staff and really nice cars, honest company that doesn’t rip people off. I’ve used this company several times this year.
Just keep doing what you are doing 👏

Thank you for making my car hire quick and easy reception was very helpful and clear from walking to getting in my car 15minutes first class service I will book again with out adout

As always perfect service from you all. We always use you and will continue to do so. Shout out to Alima who checked us back in and took us back to the airport. Keep up the good work. Jacqui & Graham

Correct, fast service. Anytime back. See you in Alicante!

I have used Keygo 6times in the last 18months.
On returning the car this time a member of staff without looking all around the car , immediately pointed to a scratch on the door. She told me that this scratch was not on the vehicle when I collected it .However, I recorded a video of the whole car on collection even though they have only dim street lighting at night, when you collect it.
The video showed the scratch so the member of staff couldn't charge for the scratch as it was already there when I recieved the vehicle.
This mark was set up by Keygo Rent in an attempt to recover more money from us .Having read other comments on Trustpilot it seems this is a regular trend at Keygo Rent .
Having used Keygo many times and been delighted with their service in the past ,I will not be using them again after this incident was clearly set up to accuse me in the wrong .
If Keygo Rent can't issue the car with all the damages properly recorded and rely on the customer to video the damages to the car in the dark, in the middle of the night with very dim street lighting then you get a sense of how unprofessional this company is .

Great service , lovely car - almost brand new ( although you need a degree in how to use some of its functions !!) upgraded from what we’d booked at no extra cost.

Picked up at 2am and quickly taken to their site . The cheapest we found for picking up very late.

Would definitely recommend and would definitely use again.

Gracias.

No one answers phone calls, whatsapp messages or emails when you need them to. They have been very poor at communication throughout the trip when we needed a replacement car and continued to ignore all communication once I was home and still trying to speak to them. I would think twice about using them again.

We have used keygorent a bit 4 times now and they are by far the best rental company we have ever used , easy service pick up and drop off . Honest company will not rip you off

Staff are very helpful and friendly

We have used keygo three times now and every time we had a great service, friendly staff and great cars , sometimes too good.
Our recent trip we had a brand new i20 with 1000miles on the clock , I was a bit concerned of scratches and dents and 2 young kids in the back, but we drove respectable and simply took it to a petrol station and spent 4euros on the Hoover and a jet wash and was like new and had no issues when taking it back. Probably the best car hire I’ve ever used , and cost was the cheapest I found, roughly €310 for 18days

Perfect, honest, and smooth renting company! everything went easy and with a high level of service, all recommendations for this car renting company. five stars from here...

Everything involving hiring the car was straight forward and easy. We booked a car in UK and was picked up at the Airport to be driven to the car hire depot. We went through the paper work and the gentleman gave us various options on the cars which was helpful.
We hired a slightly bigger car and it was easy to drive and returned the car which was inspected in 5 minutes. Got back on bus to airport. All very smoothly. Thank you for great service.

Booked a rental with this company on collection i gave my flight details 7am take off the didn't bother to tell me they dont open till 7 and there was no drop box to return they key and no shuttle to take me back to the airport so on returning the car I had to park the car at there gate and leave the keys inside the gate far enough inside so no one could grab them and walk 3km back to the airport I had tried ringing them several times before doing this and was left with no choice car was safe key was safe under there cctv and that eavning they have charged me for abandoning the car 140 euros and acused me of smoking in the car I do not smoke I can't recommend this company and I will leave this to my credit card company to retrieve the charge and possibly the initial rental as I did not receive the full service I paid for and had to walk in the dark early hours let's face it no one rents a car to have to walk kilometres in the dark avoid avoid avoid cheep rental to capture you and rip you off at the last moment for alot extra

Cheapest around and excellant customer service

The van we hired was great. I bought my own excess cover separately and the staff were not happy about this. It cost me £59 for £2200 excess cover instead of paying €250 through KeyGo.

When we brought the can back they walked around the van looking for damage. Within one minute they found marks on the wing mirror. They said that the marks on the wing mirror were not there when we took the van. I asked to see a photo but they said they only take photos of damaged areas. Luckily I took a video of the van before we took it and low and behold the marks on the wing mirror were there on my video! I showed the lady and she asked if there was a date on the video, which there was, obviously. I said to the lady that I hope that they make sure they add the photo to the damaged area logs for the next customer.

I have a feeling this happens a lot. So my advice to customers is, get your own excess cover insurance and always take a video of the vehicle you are hiring before you drive it away!

rude staff
hidden charges
was given no assistance at 12pm at night
pitch black car park

Charge €260 for not having a credit card - nowhere before booking did it say needed one. Seemed like they’d do anything to get more money out of you. Avoid