Kettler GB Reviews 

Very disappointing experience. This company charges premium prices for its furniture, yet appears to have partnered with a delivery company that falls far short of the standard customers would expect.
It is difficult to understand how a business can justify such high prices while failing to ensure that customers actually receive their orders in a timely and professional manner. Management should seriously review its relationship with Arrow XL, as the level of service provided has been unacceptable. The way customer enquiries and complaints are handled leaves a lot to be desired and has only added to the frustration.
Having also read numerous reviews, I am concerned by the number of complaints relating to damaged furniture arriving with customers. This raises serious questions about quality control and the delivery process.
Furthermore, products should only be advertised as available when they are genuinely in stock and ready to be dispatched. Selling items first and then attempting to source them afterwards is misleading and creates unnecessary delays for customers.
My advice to potential customers is to be prepared for significant delays with delivery. If you are ordering furniture for a specific date or occasion, factor in additional time and do not rely on the estimated delivery schedules provided. Based on my experience, the delivery process is unreliable and can become a frustrating ordeal.
Overall, a very poor experience and not one I would recommend based on the service received.

There's no doubt about the quality of Kettler's products, I'm a big fan. Sadly my review is an issue with their customer service. I need to return a cover that I received two weeks ago as it isn't the correct size.
I've filled out their on-line form, emailed sales@ telephoned for 4 days in a row, just get cut off. Left two voicemails. No return paperwork with the order to help the process, a complete dead end.
I will have to contact my credit card company for a chargeback.
Just make sure you get the right product, my cover is only £30 glad it's not an issue with a £2000 garden set!
If you're about to spend big money, try contacting customer service to validate my review.
Update:-
Received a returns free post address. Returned 2 weeks ago, no acknowledgement of my return and no refund yet.

We ordered two items: a sun parasol and a table heater. The parasol was delivered on time, but they warned us it was missing some pieces. They said they would deliver these the next day, but didn’t. After some chasing they did deliver them. It’s a good product. However, they never delivered the heater. We’ve repeatedly contacted them, including voicemail (they don’t answer their phones) and email but they are ignoring us. So we’ll now do a credit card charge back. I wouldn’t buy from them again, no chance.

Terrible customer service! You can never get hold of anyone on the telephone. Delivery is later than advertised. When you phone up and do eventually get hold of someone during their laughable 10am-4pm opening hours(what sort of working day is that for customers to try and get hold of someone). You get told that delivery will be a certain day and then when you phone up a few days later to check, you get told that delivery will be a different day to the one you were original quoted. Very poor and I certainly won't be buying from kettler again. By the looks of things kettler, you have lots of disappointed customers. Keep this up and you wont have a business.

item i have is ok ,,,,,but if any thing goes wrong with item ,and you send them a email ,,,,,,,,,,,,,,,,,,,,,,,,, takes about a week or so to get back to you i am still waiting on my replacement item 3 weeks later still no joy ,must be the worsted customer service i have had to deal with JOKE EVER

Shocking customer service.
I ordered a cantilever parasol 2 weeks ago and have heard nothing since. The Kettler customer service line has a message saying it is closed because of being too busy!! Can you believe it? How can such a company stay in business. I will attempt to get a refund via my card company.
All I can advise is you stay away from kettler, the company is total rubbish.

I’ve tried to contact you every other way….

Dear Kettler Customer Services,
I am writing regarding my order placed approximately two weeks ago for a garden furniture set costing over £2,000.
At the time of purchase, delivery was stated as being within 4–5 days. Despite this, I have received no delivery, no update, and no meaningful communication from your company.
I have attempted to contact you multiple times by telephone and email and have received no response. This level of customer service is extremely disappointing, particularly given Kettler’s previous reputation.
Please treat this as a formal complaint. I require either:
Confirmation of the delivery date within 48 hours, or
A full refund.
If I do not receive a satisfactory response within that timeframe, I will begin proceedings with my bank/card provider for a chargeback or Section 75 claim.
I look forward to your urgent response.

Dreadful customer service. Order a pergola a couple of weeks ago, part of it was sent, can’t get through on the phones have tried to over an hour an keeps going to answer phone.

I bought Kettler furniture covers the disintegrated in two seasons use and were only used for the summer months not worth one star overpriced junk

First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable.
They did unfortunately arrive with incorrect fittings . Although I bought them from another company Kettler rectified this by posting the correct fittings by 1st class post. They arrived the next day.
Many thanks to Kat Woods for going the extra mile and personally sorting it out herself, and not pushing it along the line.

Really pleased with the service I have received from Kettler especially Kat who arranged delivery on my specified day. Product is of high quality, and will definitely provide the shade I require. It was taller than I thought, but Kettler clearly think of everything and the stick to assist getting the cover on was a pleasant surprise. Would highly recommend the Luna 3x3 metre parasol.

The LaMode lounging set and bespoke seat covers look great and are clearly good quality. The coffee table had arrived with some damage but after speaking to Lydia in Customer Services she quickly and easily resolved the issue for me and arranged a replacement. I would definitely order from Kettler again - good products and great customer service.

I give it five stars because if the help Kath Woods gave me with my order. U can’t praise her enough she was exceptionsl

Kettler sell quality products that last.  Which is why they are my “go to” for my properties.  As well as good products, they also have excellent Customer Services, which is a critical differentiator nowadays.  I had the pleasure of dealing with Kath Woods this month and she bent over backwards to assist.  Lovely to see

I was very impressed & extremely grateful with the service given by Kettler .
My husband and I bought a balcony table and chairs a couple of years ago but due to health issues it remained in the garage for quite some time . Last year he found a couple of the adjustable feet were missing so ordered some online , how they were missing still remains a mystery , but unfortunately they were not compatible with the table .
On getting the balcony set out from the garage recently I googled the name of the table and found it to be a Kettler product .
Emailed Kettler for help & advice, sent photos of the remaining adjustable feet and had a lovely email from a staff member named Dean. I explained everything to him and have now received 2 x packs of replacement adjustable feet for the table and hey presto we now have a useable table .
Without Deans help and kindness we would be left with an unusable balcony set . I can thoroughly recommend our lovely table and chairs and as for a company then Kettler are absolutely excellent.
I know the Kettler name has been around for decades and it is only now whilst writing this review that I recall my eldest son who was 4 years of age at the time spotting a lovely Kettler Go-kart outside a cycle shop in Cardiff and he loved this go kart but at the time is was a bit expensive . Anyway he had to go into hospital to have an operation and because of his braveness it was decided to surprise him with the GoKart . He was over the moon and wherever he went on his go kart adults and children would watch him in awe driving around on it. Everywhere we went the go-kart had to come with us This was 53 years ago .
So Kettler has been around for a very long time and the quality of not just their products but after sales service is second to none. Thank you to Dean for his kindness & support.

Would not recommend Kettler at all. Bought a Cora 8 seat dining set at over £2k. Has not lasted one season without major defects. Kettler said they would replace and I arrange a day to be home for a collection and replacement. The night before they then cancelled. I rearranged another day to be home and the collection team arrive only to say they did not have the new dinning set and they couldn’t take the existing one as it hadn’t been booked in correctly by Kettler. 2 weeks on Kettler are ignoring all contact to resolve the matter. Please avoid purchasing from Kettler

Poor quality and even worse customer service. You’d think a table and chair set worth over £2,000+ would be good quality but it hasn’t even lasted one season and Kettler refuse to acknowledge there is anything wrong with it. Really disappointing - I wouldn’t recommend to anyone.

Had the pleasure to speak to Lydia from Customer Service. Nothing was a problem for Lydia. She was the upmost Professional. Communication was top class keeping updated throughout my query.She is a credit to the Kettler Company. It’s easy to complain but when you are provided with an excellent service this should be recognised. To Lydia’s line manager you have an amazing colleague working for you.

Excellent all round. Bought four garden chairs. Gppd qualiy, lightwieght yet robust and omfortable. One arrived scratched. Kettler sent a replacement with no qubbles and allowed me to keep the damagd chair as a spare.

5 days delivery was promised but now extended to 22 days and no possibility of talking to courier firm about it. Poor and unacceptable.