We had a problem with all four roof panels on our pergola. Due to a sudden storm earlier in the year three broke off as did the fourth one when we tried to take it down. As it was less than a year o... See more
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Review summary
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Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
Outstanding products and service. I have several Kettler outdoor furniture sets and the quality can’t be beaten. For my latest set, my cat unfortunately has decided one of the chairs looks like the pe... See more
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
735 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
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A great company selling great products
Products are exceptional quality, just purchased a second 3.3m parasol as they are so good. You do get what you pay for so whilst these products are not cheap, you are not disappointed with what you receive, build quality is extremely high, and components are all fit for outdoor and longevity. Customer Services a dream to deal with, you can talk to a human being and they are prompt on email responses.
16 October 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind words and for choosing Kettler again! We're delighted to hear how happy you are with your parasols and the quality of our products. It’s wonderful to know our Customer Service team made your experience so positive too. We really appreciate your loyalty and thoughtful feedback.
Exceptional service Kettler …
Exceptional service Kettler and quick response. The company went above and beyond to replace a broken part due to storm damage at no cost.
Holly Kirton ( Customer Service Agent) many thanks again.
15 October 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful feedback! We’re so pleased to hear that Holly was able to assist and get everything sorted quickly for you. It’s great to know that our team could help resolve the issue and turn a storm-damaged part into a positive experience. We’ll be sure to pass your kind words on to Holly — she’ll be delighted!
Great Customer Service
Recently contacted Kettler customer service with an enquiry regarding a replacement part for a pergola. Kat was very helpful and patient in assisting me with my enquiry. She also remembered me when I had to call back a few days later with an additional enquiry. Customer service was perfect, sorted my order easily and promptly. Cannot fault them.
14 October 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review! We’re delighted to hear that Kat was able to assist you so helpfully and that your experience with our Customer Service team was smooth from start to finish. We’ll be sure to share your kind feedback with her – it will mean a lot. We really appreciate you taking the time to share your experience and for choosing Kettler again.
Friendly and super-helpful customer…
Friendly and super-helpful customer service by Kat
14 October 2025
Unprompted review
Reply from Kettler GB
Thank you for your lovely review! We’re so pleased to hear that Kat was able to assist you and provide such friendly, helpful service. We’ll be sure to pass on your kind words to her — she’ll really appreciate it!
Excellent Customer Service & great product
Great product and terrific value for money. Whence our second large parasol from Kettler in a year. I was duly notified when it was back in stock. I wanted to buy on the spot but would be abroad for delivery. Wrote to Customer Services who got back promptly and arranged for delivery on my return. I am impressed by Kettler's efficiency and service. All too rare these days. Highly recommend, for quality of product and excellent customer service.
13 October 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review. We’re delighted to hear that you’re happy with your parasol and the service you received from our team. It’s great to know that the back-in-stock notification and delivery arrangements worked smoothly for you. We truly appreciate your continued support and kind recommendation — enjoy your new parasol!
Storm damage
The 2 heavy duty screws near the base of our [27 month old] cantilever parasol became loose and bent during a recent storm.
The support team didn’t hesitate to pop 2 replacements in the post.
No other parasol provider can match their products and service.
3 October 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review. We’re really pleased we were able to help you get your parasol back in good working order after the storm. It’s great to hear your positive feedback about both our products and service — we truly appreciate your support!
Replacement LED
We had an issue with our Parasol that we brought last year one of the LED strips in the arm stopped working. Sent them an email and with in a couple of days a new LED strip arrived all fitted and working perfectly. Thank you.
29 September 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review! We're so pleased to hear that our team were able to get your parasol back up and running so quickly. We really appreciate you taking the time to share your experience — enjoy your parasol!
Kettler chair
Was wanting to replace missing part on our Kettler chair. The team replied at once and posted out a replacement straight away
Great company
7 October 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review! We’re really pleased we could help get your chair sorted quickly. Your feedback means a lot to us — we’ll be sure to share your comments with the team.
Damaged our fairly new garden…
Damaged our fairly new garden furniture, didn't want to replace the whole set. Contacted Kettler and they assisted me with just replacing the damaged section. They went above and beyond with helping, checking stock, other warehouses for the one section.
They managed to find one, send photos which i was happy with and confirmed my acceptance.
Very pleased with the communication and service i received. Happy i have my full set back.
7 October 2025
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that our team were able to help source the replacement section and get your furniture set complete again. Your feedback means a lot to us, and we’re delighted you’re happy with the service and communication you received. Enjoy your garden furniture!
Great customer service
Having enquired about a protective cover Palma round set, the customer service agent Kat Woods dealt with my query very efficiently. Despite not currently in stock she advised that I will be contacted when stock is available, payment and delivery can then be arranged.
1 October 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave us such a positive review. We’re so pleased to hear that Kat was able to assist you efficiently with your enquiry regarding the Palma Round set cover. Even though it isn’t currently in stock, we’re glad she was able to provide clear guidance and reassurance that you’ll be contacted as soon as it becomes available. We’ll look forward to arranging payment and delivery for you when it’s back in stock.
Great Service
I made a random enquiry through the general enquires email with regard to getting replacements nuts & bolts for a 6 year old table, I thought it might be a long shot to get sorted, but I have to say Niki Hill was prompt & professional and fully resolved my enquiry with minimum fuss which I find very usual in these days, no bot, no outsourced contact centre just a well trained and informed team. Thank you
22 September 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful feedback. We’re delighted to hear that Niki was able to help you so promptly and professionally with your enquiry – especially for a product you’ve had for six years. We pride ourselves on offering a personal service with knowledgeable staff, so it’s great to know this came through in your experience.
I’ll be sure to share your kind words with Niki and the team – they’ll be thrilled to hear them.
READ BEFORE YOU BY LA MODE SET!
READ BEFORE YOU BY LA MODE SET!
I bought the la mode Garden set- which Looked lovely and was very comfortable. We were impressed by the comfortable thick cushions, the aesthetic design & quality of the covers we bought to go with it.
The coffee table had a glass top. it has very small toy sized suction pads which i assumed were to secure the glass top. There were no corner fixings or edge that may at least support the top, which is why i naturally made that assumption.
anyway unsurprisingly after a small knock by a dog that walked past the table the glass fell off and shattered. I was very saddened but felt assured this was likely a fault in this product design and that a company such as Kettler may appreciate feedback and assist with replacement (given only 30 days of 100 days warranty)
Unfortunately, Kettler's response was shocking in my opinion. I have confirmed it before writing a review.
They tell me the suction pads are only to elevate the glass off the rattan table top and not to support or affix the glass in any way!
they do not have spare glass to sell me and I should see a Glassier.
So if you would like to by a table with glass that is NOT secure and can not withstand the smallest of knocks to the side of the table before rendering your table utterly useless - and if you deem that & the shocking customer service to be appropriate from a "luxury brand". Quite possibly what i would have expected if I had purchased from B&M
-then Kettler are the brand for you.
I am somewhat perturbed as I had hoped to buy the dining set to match next year, not a chance now - so I thought i best warn you
22 September 2025
Unprompted review
Reply from Kettler GB
Thank you for your review. We are very sorry to hear about the damage to your coffee table and appreciate how frustrating this situation must be.
As you confirmed in your emails to our team, the breakage occurred when your brother's large dog knocked into the table. While we do sympathise, this type of accidental damage cannot be considered a manufacturing fault and is therefore not covered by warranty. The suction pads beneath the glass are designed only to provide a small cushion and elevation between the glass and the frame, rather than to secure the glass in place. This is standard across many outdoor glass-top tables, where the weight of the glass keeps it in position.
Unfortunately, we are unable to provide a replacement glass top. Not only are we unable to transport single pieces of glass safely, but this particular table has sold out for the season and we are no longer holding stock. In cases such as this, the best option is to contact a local glazier, who will be able to cut a new top to the correct size.
We are pleased to hear that you have enjoyed the look and comfort of your set and regret that this accidental breakage has led to disappointment. While we respect your decision to leave a review, it is a shame that the rating reflects an accident caused by circumstances outside of the product or our service, rather than the quality and enjoyment of the set itself.
2* for quality of goods which seem OK but early days, should be 1* for mis-selling
Shame you can't upload pictures to reviews. Ordered garden furniture from a third party which gave a clear option of grey or brown, selected brown. The picture on the box was clearly brown but the item inside was a light coffee(ish) brown with charcoal grey cushions which don't match. Kettler insist that the brown cushions have always been grey/taupe which isn't what I ordered in good faith and which is not the colour on the outer packaging. Kettler's answer is tough, send it back then, but I don't have access to the giant pallet required, nor the original packaging which had to be ripped to take out the chairs, nor the shrink wrap machine to re-package!!! All I wanted were for the charcoal grey cushions to be replaced with brown as per my order rather then the inconvenience of returning such bulky items.
UPDATE
Thank you for your reply, I stand by my review and it is completely justified, I know exactly what I saw on the website I purchased the items from and I have a picture from the side of the box clearly showing a brown suite. No amount of responses from Kettler saying that the cushions are grey/taupe and that they have never made a true brown suite can convince me otherwise. I remain unhappy with my charcoal grey cushions and can't see the point in continuing this complaint.
31 August 2025
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave a review. We are sorry to hear you feel disappointed with your order.
To clarify, the set you have purchased is the Palma collection. From your comments, it appears there may have been some confusion between the weave options and the cushion colours. The Palma has always been available in either a grey weave (Whitewash) or a brown weave (Rattan). However, the cushions are only produced in taupe (a grey-taupe tone) and have never been supplied in brown. We have never manufactured this set with brown cushions, and all imagery provided to our authorised retailers reflects this correctly.
It seems that the misunderstanding may have arisen from how the third-party retailer listed the set at the point of purchase. We did ask you to provide the retailer’s listing so that we could investigate further, but unfortunately this was not available. Without it, we cannot verify where this error may have occurred.
We understand that returning large furniture can be inconvenient, but as your purchase was made through a retailer, any return, exchange, or refund would need to be arranged with them. If you believe the set was mis-sold, the retailer is the correct point of contact.
We do want to stress that the product you have received is the genuine Palma set, supplied exactly as it has always been manufactured. On this basis, it is not a fair reflection of Kettler as a company or of the product itself to leave a low-star review, as the issue stems from purchasing expectations set by the retailer’s listing rather than the quality or accuracy of the product we produce.
Faulty part
After just a few months some blistering and rusting had appeared on a part of the mesh table top. I contacted Kettler sending a picture of the receipt and yhe damaged area. They were quick to respond and despatch a replacement part. No fuss just great customer service!
19 September 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review. We’re pleased to hear that our team were able to resolve the issue with your table quickly and without any fuss. It’s great to know that you’re happy with the service you received, and we hope you continue to enjoy your furniture for many years to come.
Fast & efficient service for covers
Very fast and efficient service from Lea @ Kettler in the UK. I enquired about a new set of covers, original ones and not the skinny compatible ones, and within 30 minutes fom using the online enquiry form, my covers are all ordered. More cost effective than buying the copy ones as well, so well done and thank you.
24 September 2025
Unprompted review
Reply from Kettler GB
Thank you for your wonderful 5-star review. We’re delighted to hear that Lea was able to help you so quickly and efficiently with your covers enquiry. It’s great to know you found the process straightforward and the genuine covers to be the most cost-effective choice. We’ll be sure to pass on your kind feedback to Lea – she’ll be so pleased.
We had an issue with our fire pit table…
We had an issue with our fire pit table bought through someone else a year ago. Contacted customer services and they got back to us quickly and efficiently with options of compensation or replacement. The people who helped us answered our emails straight away and negotiated with the original store to send us a replacement table. We had a new table delivered the following week and the old table picked up and returned to Kettler. They were very efficient.
23 September 2025
Unprompted review
Reply from Kettler GB
Thank you so much for sharing your experience with us. We’re delighted to hear that our Customer Services team were able to support you so quickly and arrange a smooth resolution with a replacement table. It’s great to know that everything was handled efficiently and that you’re now enjoying your new fire pit table. We really appreciate your kind feedback and will make sure to share it with the team.
A great customer service from Lea
A great customer service from Lea , the problem was sorted out very promptly without any issues
12 September 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review. We’re so pleased to hear that Lea was able to resolve your issue quickly and without any problems. I’ll be sure to share your feedback with her – it will mean a lot.
Fantastic customer service from Kat
My partner ordered a cover for our furniture but ordered the wrong size. I called Kettler & the wonderful Kat was able to sort everything out quickly & efficiently. She was able to calm me down with her kind & caring manner as I was stressed out when I called.
10 September 2025
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review. We’re delighted to hear that Kat was able to support you so quickly and put your mind at ease. We’ll be sure to share your kind words with her – she’ll be so pleased to know the difference she made.
Really helpful
I bought a garden sets before moving and whilst In storage rodents nibbled the cloth. I emailed kettler ans a lady kat woods replied and was really helpful and very quick to respond to every correspondence. I have replacements on the way and they even give a delivery day . Lovely lady and even said to contact her if I need any other help
11 September 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind feedback. We’re so pleased to hear that Kat was able to help you quickly and get everything sorted with replacements on the way. It’s wonderful to know she made the process easy for you, and we’ll be sure to pass your lovely comments on to her.
Great Customer Service
We already have a set of Kettler metal garden furniture which is excellent quality.
We discovered there’s a matching garden bench but unfortunately it’s out of stock everywhere we looked.
I contacted Kettler and a very helpful lady called Holly sent me the full details and has put me on a priority list ready for when they get them back in stock.
Makes a nice change to deal with a real person rather than an automated ChatBot!
Hopefully it won’t be too long.
9 September 2025
Unprompted review
Reply from Kettler GB
Thank you for your kind review. We’re so pleased to hear that you are enjoying your Kettler garden furniture and that Holly was able to assist you in finding the matching bench and getting you added to the priority list. We completely understand how popular these items are and hope it won’t be too long until we can get one to you. It’s lovely to hear your feedback about dealing with our team directly – we’ll be sure to share your comments with Holly.
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