Kenwood World Reviews 

Ordered a new beater head 28/11/2025 and never turned up. Wrote several times requesting money back as product not delivered and quoting parcel force’s reference. Replied saying investigating but never resolved this simple issue.
Now mid May 2026 and now not replying so only recourse will be to small claims court.
Feel like I am talking to AI bots who have been programmed to fob you off

Great item! Very happy with it after a few month's of use. Box in wich the item came more then decent. It did take a very long time to arrive (2 weeks), thus 4 stars.

I tried to obtain a replacement for a broken glass shelf for the freezer in my fridge-freezer - it was a nightmare and complete waste of time. I wasn't sure if having a shelf missing would affect the operation of the freezer, and if it was ok to run it without. I had the Model, Serial Number, and everything for my model. I looked in the manual - nothing, then searched online - nothing, then tried ringing the parts support number (Currys Partmaster) given in the manual - they were useless and directed me back to Currys, who directed me back to Partmaster. I contacted Kenwood, and they would have nothing to do with it and directed me back to Currys - they wouldn't even tell me if there were issues operating without the shelf. I tried lots of spare parts retailers online, and almost all of them couldn't locate a new shelf. Of those that could, some had the 2 sized shelves mixed up, but none had a shelf available in less than 3 months lead time (no guarantee of actually being able to get hold of one). This included Currys Partmaster, and I went round and round in circles, getting nowhere. So, nobody was interested in helping, including Kenwood - so don't expect much support from them, and only frustration and to waste your time if you try to get any. If I could award ZERO stars, I would.

Order food processor from Kenwood world website, delivered free of charge within 2 days. Brilliant service.

Update: 14 days later and no reply from Kenwood despite their message below about contacting me. I'm taken this externally.

I wish There was 0 star for this. Appalling service. Avoid and Do not buy any of their products.
I placed an order on 3.4.2026 for a food processor based on Kenwood's claim that it will delivered within 1-3 days. I did not hear from them for 1 week. On 8.4, 7 days after the order, I received an email from Kenwood saying that the order will be delayed. I immediately wrote them back asking for the order to be cancelled as I will be abroad from the 9.4.2026 (by which the order should have been delivered). They ignored my email for a whole week only to reply on the 14.4 to say that it was delivered. Of course it was not delivered but rather abandoned in the hallway of my building. Subsequently I sent 5 other emails with no reply asking for a return. I then call customer service 3 times and after long conversations and dropped calls I'm told by customer service that I have to pay for the return of the processor and that the return could be £5, £10, or £20! When I asked to speak to a manager ( They already told me they had 2 managers on the floor) the staff member kept saying 'this is the process' and refused to transfer me to someone to talk to. This is so disrespectful of people's time and money's and breathing customer rights. DO NOT BUY.
Ticket number 7708645
Update 4.5.2026: despite emails, a formal complaint, and a comment here from Gemma - Kenwood I still have not heard back at all, adding to the worse experience buying a kitchen appliance. Avoid.

Not providing installation after purchasing the product l. Pathetic customer care. Air Conditioner

Terrible service, Recently I had renovation in my house and I got a Kenwood Gas Hob, And the ignition stopped working within 2 months, I requested for service and its already 3 months and Kenwood has not been able to repair it yet.
Terrible terrible service, They are making junk products.

Edit :
@Kenwood: Thanks for your reply, I bought this product in the name your brand, Currys only sold it as retailer, For your faulty product you do not have enough stock for accessories replacement,
Curry's is equally bad as your product,
You can at-least acknowledge about the quality of product you are delivering to your customers is terrible, and you are just making money with low-standard products

Easy to order, timely delivery. Everything as it should be. It’s a 21st birthday gift so can’t comment on performance.

This is areplacemnt for a smaller version. The use of thr safety catches is easier due to the heavier motor base. We did not find it easy to differentiate thr true capacaties online.
Succesful in operation and capacity now at prior mixer level.

Great quality

Ordered a mixer and a extra Flexi beater. , the Flexi beater wasn't the correct fitting. Report it and it was sorted out immediately and I received the correct one the following day . The service was brilliant and I love the mixer

I purchased a stand mixer and a complimentary beater. They sent the wrong item which does not match the description on their website. I called them numerous times only to be met by incompetent reps! They do not have an escalation dept who themselves can contact. They do not want to help, in fact they told me it was my fault. They do not respond to emails and the escalation dept do not exist. I escalated the issue in the beginning of feb and it’s now mid April and I still have not had a response. Eventually I managed to get a collection booked as they expected me to pay for the return, however the return was not completed. They mislead customers and do not have any empathy. The people who answer the phone are rude and incompetent. I have lost £300 and they will not accept any responsibility for this action.

I have been chasing repeatedly since my purchase was delivered and they just don’t want to help. Numerous calls and emails and they don’t care. There is ZERO after care and a cherry on top, I was asked to leave a review. A email came up from feefo, Obviously it was not going to be positive. I left the review and then received a email to say they have been unable to publish! I wonder why. They are not British based, everyone you speak to are not English and they do not understand basic information like “I have been sent the wrong item” - save your self the hassle and financial detriment and don’t buy from them!!

I have made Regular contact and gathered many ticket numbers. When I would provide them to the reps they were unable to comprehend the notes. Kenwood do not act with any care following after sales. Your unable to get a sensible response from the reps, no managers are available, there is no escalations. In fact the last time I called the rep was so rude, he put the phone down on me after telling me it’s my fault I received a item which isn’t as advertised and that I ordered a beater which was recommended as a complimentary item by their website.
The stress I have had to endure during this process is stupid. For months, I have not been able to use the item as I was told it was unreturnable if I used the items. They did not collect and expect for the customer to pay return postage. Disgusting, massive mistake buying from them!

After waiting for 2 weeks, we still have not received the machine. I then called customer support to ask about it, they told me they will follow up directly and put me on CC on the mail. Couple of days later, I still have not received any updates, so i called again, only to be told that processing will take 4 weeks. I wont reveive a machine in that time, nor will I get the money back. Cancelling the order is also not possible. So I am sitting here without a machine and 1600€ down. What a terrible customer service

I had a Kenwood Chef which lasted 31 years. I ordered a new mixer in January and it only works intimately.

I got in touch with Kenwood over 2 weeks ago. They asked for more info and then asked for copy of the Amazon invoice which I sent over a week ago. No response.

I am hanging on the telephone now and it has been over 14 minutes. I am now hanging up. Unacceptable service!

Great product, happy with the quality and selection of tools.
I would have given 5 stars, but the fact that there is no comprehensive manual on how to use the product let's it down. A few small illustrations is hardly enough. Please don't assume that everyone knows how to use these gadgets, I am a complete novice and found it annoying and frustrating to try and figure out how to use them. U tube was not very helpful either as each one only lasted seconds. So come on guys, for the sake of a few extra pence a booklet with proper instructions would enhance a great product.

Very disappointing- I purchased a ‘new’ Kenwood Multi Tasker stand mixer last week, from the Kenwood website which stated that there were different attachments available to order for this machine. I intended to buy the food processor attachment, had the correct product code for it from the manual, but could not find it anywhere online to order. I contacted Kenwood customer service live chat, but the agent was unable to help and progressed the query further. I heard nothing, other than an email congratulating me on my purchase of a Kenwood Prospero +. Confusing. I have now received an email this morning informing me that the attachment I would like is no longer available, but I may be able to purchase it from an independent seller (I can’t, I’ve tried!). Also, if I choose to return the machine I have to cover the cost of postage. So, I am left with a mixer than I can’t use to its full potential and I feel I have been misled. After a two hour ‘experience’ with Kenwood customer service (the product appeared to be a mystery to them - I had to send photos of the machine and packaging) I have concluded that I will not be purchasing any Kenwood, Delonghi or Braun product in future. I should have bought a KitchenAid.

I have had a Kenwood food processor for about 12yrs, and is still going strong. I purchased another recently, as There are so many more attachments with more uses than my old one (one blade). Obviously a name you can trust and rely on.

I thought the service was excellent. I love my new Kenwood and will really enjoy using it. I had my last Kenwood for 30 years. I am hopeful this one will last me the next 30 years!!

Good price for both my new kettle and toaster with 10% off for new customers. However unfortunately I ordered a Slate Grey Kettle to match the Midnight Black toaster. They do not have the Midnight Black Kettle on their website and unfortunately the slate grey looks black. Had to return it and it cost me £7 so my savings were not really savings at all. So many companies out there offering free returns I should have checked before ordering.