Kenwood Reviews 

We bought a new blender from Kenwood. A top model. After two weeks of usage - normal daily use, which we have done for many years with our previous blenders - the blender stopped working.
After a short correspondence with the customer service, it was clear that they had no intentions of fulfilling their warranty obligations. We even had to pay a large fee to have their technical department investigate the blender.
By accident we were included in an internal Kenwood mail correspondence where it was clear that if we sent the blender to their technical department they would collect the fee and reject the claim anyway...
Be very careful when considering a Kenwood product...

Bought an oven from Kenwood (which it turns out is owned by Curry’s ) in October. This did not work properly from the start. Instead of an exchange curry’s gave me a number to arrange for an engineer to visit. This meant I had to take time off work to wait in for an engineer (8am-6pm). Engineer then had to go away and order parts. Another day wasted waiting in, meanwhile no oven to cook for family of six. A few months later oven breaks again. Phoned curry’s (who I bought oven from ) who said that Kenwood is owned by them . Two hours on phone being passed from pillar to post. Totally inconsistent conflicting answers from staff, who apparently do not have a manager or a complaints department. Over a week now without oven working still waiting for engineer to order parts once again. Would just like replacement oven this one is clearly faulty and cannot afford to keep taking time off work to wait in for engineers. Bought in good faith that oven would work and it’s cost me time and money for the second time. Will never ever buy from curry’s again . Shocking company

DMX7722DABS Intermittant radio signal contacted Kenwood they said I need to download on to a certain flashdrive the software update they provided .
Folowed the instructions to the letter the unit went off never came back on again . You will notice contacting them is not straight forward intentionally designed to encorage you to go away . Supprise supprise out of the one year warranty
No concearne over the actions they instucted me to take that resulted in totaling the unit. It dosent even power up.
The company is a shower and there is a very good reason why the waranty is 1 year. Thats a % decision from them on how long it will opperate whithout failing before they can wipe there hands off it .
There are units out there that provide exactly the same funtions for at least half the price of Kenwood
So if you think your buying a Kenwood for quality and back up, seriously think again

Tried to return a food processor attachment I bought in Australia that was not compatible with my UK bought mixer. I was told I would not be able to get a refund and then that was that. I requested a call to discuss this or at least some rationale to understand the decision and my last emails have been ignored. I will avoid this lot at all costs going forward, appalling behaviour from a 'reputable' brand.

I returned a kenwood mixer for repair some weeks ago and have received no response from a human. Has anyone tried to contact Kenwood by phone with any sucess?I tried several times once on hold for 1 hr, before I gave up. Products are ok , but customer services are a waste of time. As I am writing this, I am continual hold with the same bloody message, 'all our agents are busy'

Absolutely horrible experience. The guy Mike was rude and told me I was just reading the manual after cutting me off. I’m returning my amp ASAP and will never buy another Kenwood product. Thanks for literally nothing. Do not buy Kenwood!

KDC-BT730Dab truck radio, cd, iPod.
Got this radio fitted after the original DAF fm radio broke. I downloaded the instructions onto my phone.
It constantly loses the digital signal but I have it set to revert to FM it doesn’t? It doesn’t seek for some reason and won’t mute? Connects my phone but not my contacts or calls so can’t ring out? There are loads of sub menus which are confusing. The 18 presets on digital should seek to a new station it doesn’t. The scroll menu loses its settings every time I switch the ignition off? It does play CDS OK and if I connect my phone or iPod it plays music on them ok. I purchased it for DAB radio though. It’s well out of guarantee now, but I’ve contacted their customer service. Which try and blame the customer? Other Kenwood radios might be ok but not this one. A new truck being delivered in September so hopefully the new DAF DAB will work better than this one!

I have had a Kenwood stereo in every personal car of mine for over 25 years. I switched cars with my kid so she had the much newer one. I bought a cheaper model Kenwood stereo (KMM-BT332U) for this 25 years old, 250,000 mile car. I use 3 separate usb sticks to listen to music. I've been using these 3 in my previous Kenwood (KDC-X998) for 8+ years. ALl 3 played in alphabetical order by artist, the way the files were made. Anyway, this KMM-BT332U could not do this (Deep Purple before ACDC), annoying but ok. It also would not power off. It would just restart itself. The small co I got it from offered to replace it. I chose the (KMM-BT232U) which was a bit cheaper to help them with their time loss. This new stereo also didn't play in order nor did the scroll info auto feature work. So I played with the usb to try to get them to work, looked online etc. etc. etc. I sent Kenwood an email stating the problem in a bit more detail. They sent back the 'instructions' how to set the auto scroll function. Also they stated in the email "Unfortunately there are no settings on the unit to playback the files alphabetically. We apologize for the inconvenience. ". Are you kidding me? The unit has a semi conductor (computer) chip in it, there IS a way to sort the information. That was it for me, I will throw this cheap piece of junk in the trash, buy a Pioneer or Alpine and never deal with this company again after 25 years. I understand there are occasionally problems but I do not react well to employees that do not care and/or can't be 'bothered' to attempt to actually help a customer. Not a problem as you will not have to help me in the future unless you go to work for your competitor.

Called to ask a question about the specification, chasis depth of an old Kenwood vs. New Unit. The CSR or tech support member continued to read me the same sentence over and over.

Purchased a face plate for a late model stereo and received confirmation via email, the next day I received an email stating the part I ordered had more than doubled in price! I responded saying I hoped they would honor the price as advertised, they refused. I contacted Kenwood USA and explained how they had a misleading distributor, while the tech customer support guy I spoke with was empathetic and requested to escalate the issue, it was refused and he female supervisor told me there was nothing they would do.

Really inefficient customer service.
Order was not delivered for 1 month, no replay received.
Contacted customer service for other issue but just general phrase to cut out the client. Bad experience.

My dishwasher, which was purchased in September 2023 isn't cleaning properly. I've had constant issues with getting this sorted. A repair was booked via Curry's - my wife waited in all day (losing a day's pay) and they didn't show. They phoned 4 days later to say they'd pre-ordered a part based on the assumption it was a heating element. They turned up and fitted a heating element but it's still not washing properly. I was surprised they didn't do more of an investigation as I'm hardly qualified to judge what the washer needs - I guessed it was a heating element but would have thought this would need investigating by an expert. Still have no working dishwasher - phone Curry's and they just tell me to ring Kenwood and vice versa. I bought it from Curry's - it's your responsibility to sort. I've spent so much time on the phone and twitter. Big companies have no regards for individuals or the impact it might have on one's mental well-being. I have a four month old at home, first baby, this is the last thing I should be trying to sort. Especially as it's only a few months old.

I bought a kenwood fridge and freezer and wish I hadn't. My Samsung fridge freezer is 20yrs old and still works better. My kenwood fridge has been 'fixed' about 4 times and still doesn't work. It has never worked properly. It seems to have had 1 temperature the whole time and now it has just given up apart from an alarm going off. The freezer seems to have gone now too. Not sure if it is a problem with the doors.

Stand mixer is solid, electronic is horrible. I think their plan to deal with my warranty claim is to wait for me to die of old age.

Kenwood has been my trusted friend in the kitchen for almost 40 years but my newest appliance makes me curse every time I make a dough. WHY have you saved the little square at the end of the hook? It takes three times as long to knead the dough and with just as many stops to scrape the sides. Environmentally it’s also a bad idea.

Kenwood KVL8400S, Super and perfekt machine!

Device does not operate reliably or consistently for wired mirroring of iPhone.
Support from the manufacturer is contradictory, defensive and dismissive.
Manual is too brief and does not make sense in some instances.
Retail supplier is critical and does not support some of the claims of manufacturer.
Device does not work in my building's car park.
Manual does not clearly state there may be issues with some features.
Completely regret my purchase and should have stuck with the original brand I liked.
If I could get a refund and replace the unit with. competitor brand I would do it, however that will cost me.
For the level of investment, these units are expensive, the manufacturer does not appear sufficiently concerned about my issues and the low opinion I have of their product, support, service and brand.
Never again Kenwood.

Bad experience with the kitchen appliance. Something went wrong inside the device. When I tried to open it I must destroy the case. Inside I found very cheap motor "made in china". New motor cant be ordered to fix it. Its rubbish product. Now I preffered another brand of kitchen helpers. NEVER KENWOOD.

Very bad experience with Kenwood. I bought Invertor Glow 1.5 AC and it stopped functioning just after two and a half years. The customer service experience is the worst. There is a big disconnect between the company and the third party customer service centers. The prices of parts are not consistent anyone can ask for any price. No one has proper information and no one has control over it. And if you have to replace a part you have to pay in advance. What kind of brand does this?

Really disappointed with Kenwood products and customer service. Still a story of Kenwood blender for some other time. I have decided to never buy any Kenwood product ever again.

Just me boycotting them might not make any difference but I can the first drop anyway!

I installed the kenwood head unit, it worked fine for 2 months. Then the screen stopped to turn on, and now only the leds from the buttons around the display light up, radio doesn't work, had to plug my old one back in. Waste of money, don't recommend.