Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... See more
Company replied
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Review summary
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A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... See more
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... See more
Company replied
I love the digging spade but it split and after contacting Kent & Stowe I had a very positive experience and a replacement arrived within 48 hours. I was given gift vouchers for the cost and postag... See more
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Company details
Written by the company
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
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4.6
Excellent
431 reviews
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top class customer service.
30 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had such a positive experience with our customer service. Thank you for sharing your kind words!
Thanks,
The K&S Team
Lovely Quality built to last products
Lovely Quality built to last products, I bought the heritage green metal watering can and a spray head for the garden hose which were a great asset to my garden and will last for years .
22 June 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review!
We are so pleased to hear that you are happy with the quality of our products, especially your heritage green metal watering can and garden hose spray head. It's great to know they are a valuable addition to your garden and will last for many years to come.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear you are happy with the quality of our products and that they arrived on time. We appreciate your positive feedback!
Thanks,
The K&S Team
The item purchased was superb and the…
The item purchased was superb and the delivery was on time and a very pleasant experience as a helpful and friendly service was was much appreciated. Thank you
29 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had such a positive experience with your recent purchase and our delivery service. Your kind words about our helpful and friendly service are truly appreciated.
Thank you for your wonderful feedback!
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you were happy with both the speed of delivery and the quality of the item you received.
Thanks,
The K&S Team
Kent & Stowe replaced a standard…
Kent & Stowe replaced a standard digging spade that had fractured at the joint between the ash handle and the steel collar of the spade. I didn't have the original receipt as it was several years old.
Having sent a photo of the broken item , they said they would replace the spade as new.
A first class response, and very helpful staff.
24 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review,
We are so pleased to hear about your positive experience with our customer service and the replacement of your digging spade. It's wonderful to know that our team was helpful and that we could provide a first-class response, even without the original receipt.
We truly appreciate you sharing your feedback!
Thanks,
The K&S Team
Very good service with my replacement…
Very good service with my replacement item delivered securely and quickly.
23 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that your replacement item was delivered securely and quickly. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Garden Fork
I had bought a fork in a garden centre and had no receipt and it became faulty after little use. I called and the issue was resolved by the end of the short call. I received a EGift card which included postage and ordered a new one. Very happy with customer service.
23 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us review.
We're so pleased to hear that our team was able to quickly resolve the issue with your fork. We're glad we could provide a satisfactory solution and that you're happy with our customer service.
Thank you for sharing your positive experience with us!
Thanks,
The K&S Team
Great customer service and quality…
Great customer service and quality products with great guarantee
16 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
Thank you for your fantastic review! We are so pleased to hear that you had a great experience with our customer service and are happy with the quality of our products and our guarantee.
We truly appreciate your feedback.
Thanks,
The K&S Team
Order never arrived
12 June 2026
Reply from Kent & Stowe
Hello,
We are sorry to hear that your order has not arrived.
Having reviewed our records, it appears there has been an issue with the courier and the parcel is currently being returned to our warehouse. Unfortunately, we are not notified of these situations until the parcel has been processed back through our returns system.
As we have not received any direct contact regarding this order, we have not had the opportunity to investigate or resolve the issue sooner. If you would like us to help, please email customerservice@kentandstowe.com quoting your order number and we will be happy to arrange either a replacement or a full refund, depending on your preference.
We look forward to resolving this for you as quickly as possible.
Thanks,
The K&S Team
Excellent customer service as always
Excellent customer service as always. Good quality products. It’s a shame that you don’t have more products such as accessories besides gloves and hoses.
19 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review,
We're so happy to hear you appreciate our customer service and product quality!
We value your feedback regarding expanding our accessory selection beyond gloves and hoses. We are always looking to improve our offerings.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad to hear your goods arrived quickly and as described. We appreciate your positive feedback!
Thanks,
The K&S Team
The customer service were so very…
The customer service were so very helpful and resolved my issue promptly and efficiently.
19 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear our team was able to assist you promptly and efficiently. We appreciate your kind words!
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear you had such a positive experience with our product and company. Your recommendation means a lot to us!
Thanks,
The K&S Team
Very helpful advice on the website.
Very helpful advice on the website.
Products arrived quickly. Very pleased with them.
15 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear our website advice was helpful and that your products arrived quickly! We truly appreciate your positive feedback.
Thanks,
The K&S Team
Spade
Bought a spade; on the slightly more expensive side, but well worth it as it appears to be of very good quality. Arrived promptly.
16 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so glad to hear you're pleased with the quality of your spade and its prompt arrival. We appreciate your positive feedback!
Thanks,
The K&S Team
this are wonderful garden gloves
this are wonderful garden gloves. I have the thermal and plain leather. I would not be buying another garden gloves products from other companies in the future just Kent & Stowe
15 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear you love our garden gloves, both the thermal and plain leather! It's wonderful to know we've earned your loyalty. Thank you for your kind words.
Thanks,
The K&S Team
Order
Ordering what I wanted, availability and price was great.
However the process was let down by your choice of delivery company, who damaged the product and who took an age to advise us they had damaged the goods.
I then had to purchase another item elsewhere due to it being a birthday present.
Thank you to Kent and Stowe who quickly refunded me.
15 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We appreciate you sharing your experience. It is concerning to learn about the delivery issue and the damage to your item, especially given it was a birthday present. We are pleased to hear the refund was processed quickly. We are always working to improve our delivery process.
Thanks,
The K&S Team
Hard to tell how long these light…
Hard to tell how long these light weight tools will last. However they seem well made and are indeed very light.
No problem with delivery.
15 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We appreciate your feedback on the tools' durability and lightweight design. We're glad to know the delivery was smooth.
Thanks,
The K&S Team
I was very happy with the garden tools…
I was very happy with the garden tools I ordered from Kent & Stowe. The garden tools were very high quality. The service from Kent & Stowe was very efficient the tools were safely packed and dispatched quickly.
8 June 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear you were happy with your garden tools!
It's wonderful that you found the quality high and our service efficient. We appreciate your kind words about the safe packing and quick despatch.
Thanks,
The K&S Team
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