Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... See more
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At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
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I have just received a replacement set of lawn shears from Kent & Stowe- thank you.
The original set were faulty but swiftly replaced by Kent & Stowe. I am pleased to report the new pair work wonderfully.

Reply from Kent & Stowe
Received our order of beautifully crafted Kent & Stowe Stainless Steel Long Handled Dutch Hoe & Stainless Steel Oscillating Hoe. Both items do a great job but especially the oscillating hoe as no weed will escape!

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Delivery delay quickly resolved and gloves are excellent quality

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My order was delivered very promptly.
The garden tools were all very well made & perfect for the jobs they were designed for. I particularly liked the adjustable shears which enable one hand working.
Very sharp. Makes light work of trimming shrubs.

Reply from Kent & Stowe
Excellent company, lovely high quality tools. I bought both adult and child size hand tools. I particularly love that the kids tool sets are of the same high quality as the adult ones - excellent value for money when you have a preschooler who helps in the garden almost every day. My only complaint is that I just wish you had a delivery option other than Evri! I'm happy to pay extra to have my parcels delivered by a more reputable courier.

Reply from Kent & Stowe
Prompt delivery of my order. Shears look good though I have yet to use them.

Reply from Kent & Stowe
I bought a galvanised steel watering can that comes with a five year guarantee as a present for my partner. After two years the base has hole in it through rust after contacting the customer service department I was told because I use a water butt with rain water the guarantee is not offered. Very disappointed given the price of the watering can.

Reply from Kent & Stowe
Excellent product and helpful customer service staff

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Fast response to sales query, Quick delivery and the secateurs are a joy to use, Unlike my Felcos they don't get loose or jam.

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It was for nice and she loves it compared to our old ‘standard’ hoe

Reply from Kent & Stowe
I recently had my carbon steel digging spade snap where the handle meets the socket, so I contacted Kent & Stowe with my proof of purchase and a few photos to check whether it was covered under their 10‑year warranty. I wasn’t expecting much — maybe a generic reply at best.
Instead, within ten minutes a real person responded, reassured me that the claim was fully covered, and issued vouchers for the full value of the spade at its current listing price, plus a postage voucher. It couldn’t have been smoother.
I’m genuinely glad I chose Kent & Stowe for all my gardening tools. Up until now I’ve never needed to use the warranty, but after this experience I feel completely confident that if anything ever goes wrong, I’ll be looked after by a company that truly stands behind its products and its warranty.
Brilliant service — replacement spade already ordered and on its way.

Reply from Kent & Stowe
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