KennCo Insurance Reviews 

194
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through new policy setups. People also highlight the incredibly smooth user experience, clear explanations of coverage, and highly competitive prices available for motor and home insurance. However, some reviewers were not happy with unexpected price increases upon renewal or discovering better insurance deals elsewhere on the open market. A few other people also noted occasional communication issues, unprofessional behavior, and unfulfilled promises during their overall customer service experience.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting courteous, professional, and friendly customer... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting courteous, helpful, and professional agents who make... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and quotes that beat... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how phone calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with KennCo Insurance since I returned to Ireland. They have been very responsive to my numerous questions. Very prompt when I request a copy of my insurance documents, always get them wi... See more

Company replied

Rated 5 out of 5 stars

KennCo Insurance were amazing to deal with. I initially spoke with Aron on the phone and he helped me get a car insurance quote and answered any questions I had. He made the whole process very easy an... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my experience with KennCo insurance yesterday. Though I wasn't able to get a quote online, I was able to get a quote over the phone. The number was listed on the quote page and I... See more

Company replied

Rated 5 out of 5 stars

Spoke with a Guy Called Matthew and he could not do enough for me. Excellent customer service. Loads of patience while trying to deal with a change of car on the policy as my Husband doesnt speak good... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Commercial Insurance Company
  4. Insurance Broker
  5. Travel Insurance Company

Written by the company

KennCo Insurance was founded in 2008 and is part of KennCo Underwriting Limited which has become Ireland’s largest underwriting agency. Based in Rathfarnham, Dublin, we are very proud of the fact that we are a 100% Irish owned company employing more than 50 skilled and experienced members of staff.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(194)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Used to be a good company

Used to be a good company, one I'd suggest to all friends and work people. No longer, they've jacked their prices considerably and have zero respect for long standing clients who have never made a claim. There's better insurances deals out there.

10 December 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Shén,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 2 out of 5 stars

Just got my quote refunded

Just got my quote refunded - beware of these guys 'they don't do direct debit' so pass you over to close brothers who sign you up for a fianncing agreement to pay your insurance which is at 10% of your premium

28 November 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Fiona,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 5 out of 5 stars

I was having issues with creating a new…

I was having issues with creating a new policy and getting my documents accepted. I will admit the email replies were a little slow to get back when submitting documents. However, I highly recommend calling as it was sorted within 15 minutes. A huge shoutout to Zack for his help getting documents accepted and the disc issued!

9 October 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Gavin,
We're glad you had a good experience with us! Thank you for the review!

Rated 1 out of 5 stars

Renewal Increases for no reason

They just increased my renewal for no reason. Found a quote €500 cheaper elsewhere

No penalty points
No claims in 6 years

1 October 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Gary,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 1 out of 5 stars

Lost my policy

Im trying update my policy with a new car but they cant find my policy, I sent them scan of my certificate they still cant find it blaming IT issues!!!
its been few days now they are saying that will call me back but they dont and ignore my emails,
stay away better pay few quid extra and go with some big name like FBD or Allianz

8 September 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Paul,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 2 out of 5 stars

Every year my policy goes up in price

Every year my policy goes up in price. I’ve never had a claim or penalty points. Each year they say there’s nothing they can do and come up with an excuse as to why it’s increasing. Got a really good quote with much better insurance perks with OutInsurance.

19 August 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Chloe,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 5 out of 5 stars

Easy transaction

Easy transaction, reasonably priced great customer service
Very helpful. Would definitely recommend

24 May 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Bernard, We're glad you had a good experience with us! Thank you for the review!

Rated 1 out of 5 stars

I recently got a quote from them

I recently got a quote from them, couldn't believe my eyes,
Double the price I was paying with others, no way its justifies that price, ill defenitly will be avoiding,,

12 August 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Noel,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/Quote reference to complaints@kennco.ie.
Thanks, KennCo.

Rated 3 out of 5 stars

Not that perfect .

29 July 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Dawood,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 1 out of 5 stars

After many year with Kennco

After many year with Kennco, I can confirm that it is a terrible company. Avoid. For just a little more, you can be with a better insurer. Just avoid Kennco

25 May 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Sam,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 5 out of 5 stars

I've been using kennco insurance now…

I've been using kennco insurance now for a number of years and they are fantastic to deal with. The customer service is always on point and everything I need help with they sort it straight away. I have even switched my wife and a few friends over to them as well. Any time I haven't been able to get the full deposit they have taken a smaller percentage and added the remaining to my monthly payments to help me out. My renewal is due in September and I will definitely be renewing with them. A1 service.

5 June 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Nigel, We're glad you had a good experience with us! Thank you for the review!

Rated 1 out of 5 stars

Extremely bad service

Extremely bad service. I was insured with Kennco for years, I recently bought a new car and rang to get it insured, they said they would not insure me because my new car was not on their system. So I had no choice but to go with another insurance company. The new insurance company requested a history of claims cert and Kennco refused to send it to me, this went on for weeks and I literally could not get insured because they wouldn't send me the history of claims cert - which is apparently a standard letter to request. Still to this day I cannot get the letter off them as they are being so difficult, there is absolutely no reason why they couldn't have just helped me to get my insurance sorted, they kept refusing as they said it's not needed. The worst customer service I have ever dealt with. I would avoid this insurance company at all costs.

16 April 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Nikita,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 5 out of 5 stars

Great service

Great service. Quick response.
Helpful staff. Easy to understand

30 April 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Lidiya, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Best company that I can never compared…

Best company that I can never compared to any other I have been with them since 2016 to date no regrets...U rock lads!!!

30 April 2024
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Ariah, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Absolutely brilliant for first time driver and if you’ve driven a company car for years and want insurance in your own name

Absolutely brilliant

I had a company car for 5 years, 2015 to 2020 all other insurance companies quoted extortionate prices to get insurance on a car in my name KennCo gave me fully comprehensive policy at a great price.

My 19 year old daughter - first car insurance - she was quoted €3,000 from other companies KennCo have her a fully comprehensive policy for €1,500 - gave her a reduction for her driving lessons, they classed her lessons as 1 year claims free.. no other company did this…

14 April 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Veronica, We're glad you had a good experience with us! Thank you for the review!

Rated 1 out of 5 stars

Unacceptable delays

Unacceptable delays, poor communication & an overall lack of coordination between chill insurance, Kennco & Axa. Since initiating the claim l have spent countless hours on telephone hold, passed from one representative to another without resolution. Despite years of deligently paying my premiums. I now feel as though am being treated as an inconvenience than as a valued policyholder. One particular distressing aspect of this process has been the issue of a courtesy car. Shocked to be told by Axa an not entitled to one & that this should have been explained By Kennco. This was never made clear to me. As a customer l expect transparency & support especially during such a stressful time. Being without a vehicle while waiting on a decision on whether my car is repairable or a write off adds unnecessary pressure to an already difficult situation. The overall handling of my case has left me feeling utterly let down by the entire process. DAMN FRUSTRATED.

16 April 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Anne,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 1 out of 5 stars

Absolutely appalling

Absolutely useless , i wanted to change my car couple months before my year ended but they tell me I can’t get insured on the vehicle i wanted although i was getting quoted by them on Chill insurance, give them proof of the quote and they keep making up bullshit and lies that they need more and more proof even though i sent them all they need , horrible experience overall with them , I don’t recommend this insurance for absolutely anyone.

19 March 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi David,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 1 out of 5 stars

Not impressed with kennco they are…

Not impressed with kennco they are liars and shove you about this is going on since the 17th of jan I still haven't got my insurance documents never again I was with them through a broker never direct joke of a company not professional

11 March 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Erin,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 5 out of 5 stars

Pleasant experience of a High standard

I recently had car insurance issues I was concerned about but upon contact with KennCo I was relieved… as my concerns were addressed efficiently with professionalism and a highly commendable phone manner from Ann Kelly.
She gave very helpful advice, solid knowledge and an overall understanding in relation to my issue.
Very grateful and much appreciated.
A credit to your team.
Thank you!

25 February 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Lindsay, We're glad you had a good experience with us! Thank you for the review!

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