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keithmichaels plc Reviews 

2,106
•
TrustScore 5 out of 5

4.9

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making it very easy to arrange and manage policies for modified or specialist vehicles without any stress. Many people also appreciate the competitive prices, clear communication, and fast, efficient service provided by dedicated account managers who handle every requirement smoothly and professionally. Consumers often mention that their ongoing relationships with consultants result in dependable continuity and steadfast support over many years of coverage. Though some customers noted that specialized insurance policies and broker services can sometimes involve higher costs or additional premiums compared to standard market alternatives.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when discussing specific needs... See more

Service

Reviewers highlight positive aspects of service, describing the team as efficient, responsive, and a true... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive renewal rates and... See more

Customer service

Clients share positive opinions on customer service, highlighting how easy it is to speak directly with real... See more

Response time

Customers consistently note positive experiences with response_time, highlighting efficient and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing about with the change of vehicle, details had been retained from an early enquiry about possible change. All staff have been helpful and easy to deal with. I would say this experience as fa... See more

Rated 5 out of 5 stars

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more

Rated 5 out of 5 stars

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more

Rated 5 out of 5 stars

Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more

Company details

  1. Auto Insurance Agency

Written by the company

Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,106)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service from the team

Outstanding service from the team. Always responsive and able to sort out any insurance query, irrespective of complexity. I would thoroughly recommend KeithMicheals for car insurance. Special acknowledgment to Jeremy Pocock for fantastic advise.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My family have used Keith Michaels for a number of years. The efficiency of their service both on the phone and much more now on line remains excellent. Mark Bullock has been our consultant and deserves special mention, thankyou Mark

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service and such a relief to still speak to a human rather than an automated switchboard. Keep up the good work.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

The entire team at Keith Michael's are amazing Dan talked me through everything and made sure I had all the relevant information i needed to get the right policy documents over and sorted with no hassle will 100% recommend them to anyone.

27 February 2026
Unprompted review

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