Couldn’t be happier! I’m honestly obsessed with my order! Everything was exactly as pictured and the plushies are unbelievably soft and cuddly. You can tell a lot of care has gone into the products... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speedy delivery considering where it's coming from. Nothing wrong with the packaging. My whole family loves their Stardew chickens!
Company replied
I've had great experiences with the plushies from here. I still have my galaxy axolotl and he is my favorite that I own. Recently, though, I bought a whale, and I was not satisfied with the qualit... See more
Company replied
Absolutely in love with Kawaiies! 🥹✨ Everything is so adorable, unique and irresistibly cute. The perfect place to find a special gift or treat yourself to something cosy and fun. Their products brin... See more
Company replied
Company details
- Outlet Mall
- Children's Clothing Store
- Children's Toys Store
- Men's Clothing Store
- Toy Store
- Women's Clothing Store
Written by the company
A store dedicated to selling you the cutest plushies, building blocks, home decorations, and more! Kawaiify your home today! Quality and excellent service guaranteed.
Contact info
12 Park Lane, RG31 5DL, Reading, United Kingdom
- info@kawaiies.com
- www.kawaiies.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their customer service is great
Their customer service is great! I emailed about question of my delivery and they were very quick to email back. 100% would order from them again!
29 October 2022
Unprompted review
Never received my full order only one…
Never received my full order only one item out of three, so in the end I paid almost 100 for a cheap bag
30 September 2022
Unprompted review
Reply from Kawaiies
Hi Saskia, I am sorry to hear this. It would have been great to contact us first to resolve this.
However, it appears that the delivery for the two products were delivered to you on a later date from our tracking system, but it failed and then it was requested to redirect to another address and delivered as stated by DHL tracking system. Please can you contact us on info@kawaiies.com for a resolution. Kind regards.
Excellent and helpful service
Excellent and helpful service, quick replies from the customer service team, items are adorable and good quality. 10/10 will be purchasing again.
15 October 2022
Unprompted review
Reply from Kawaiies
You're amazing, thank you for taking the time to leave us a review. Have a lovely festive holiday and we hope to see you again.
Banana Shark
Arrived within the timeframe, and was an extremely soft and high quality product. My sibling loves it!
11 October 2022
Unprompted review
Reply from Kawaiies
I'm glad you and your siblings love your new plushie and thank you for leaving us a review. Have a lovely festive season.
Absolutely amazing
Absolutely amazing, customer service, detail, and a few things in my order were messed up, they sent me a replacement and are still fixing the things, I appreciate everything they have done!!
22 September 2022
Unprompted review
Very kind customer support
The customer support was very fast and helpful. I would buy again from this store in the future. It was a nice experience.
3 September 2022
Unprompted review
Reply from Kawaiies
We appreciate your kind comments! Thank you for your support, have a lovely festive holiday, we hope to see you again soon.
Fantastic Range of Items
Fantastic Range of Items, Great Staff and Friendly.
Love to Shop these Amazing products and Take some Home if not All🥰🥰🥰🥰
24 September 2022
Unprompted review
AMAZING CUSTOMER SERVICE
I accidentally ordered the wrong type of plush and sent an email to Kawaiies, very quickly I received a respond from Charlie. Charlie was so kind, friendly and helpful and made sure I would receive the plush I originally wanted. I was astonished with the great customer service I received and would definitely recommend this company not only for the amazing staff but for the gorgeous items they sell. I will definitely be ordering from Kawaiies again. :)
20 September 2022
Unprompted review
Reply from Kawaiies
Hi Alyssa, thank you for your excellent review. We really appreciate it. Our goal is to satisfy every customer and make them happy with the products (jeju) and services. I hope we can be of service again if the need arises.
They're so patient and helpful!
I got a bedding set from this business and it's so cute!! Unfortunately, I mistook the duvet for a bedsheet and emailed them about it. They were quick to reply and they were very patient with me, helped me understand what I ordered, and they were very helpful overall ❤️
13 September 2022
Unprompted review
Reply from Kawaiies
Hi Ryan, thank you for your excellent feedback. I love that you are happy with your order Korean Cute Bunny Loves Strawberries Bedding Set. Enjoy your purchase. This is our pleasure to serve you. Thank you again and I hope we can do business again in the future!
Extremely fast delivery and good…
Extremely fast delivery and good customer service. I remembered that after they sent me a confirmation email, I noticed that there is a typo in the postcode. So I emailed them and they respond quickly and send me another confirmation email with the correct postcode. And shipping is extremely quick as i expected them to took a month but in less than 2 weeks, they arrived smoothly. I bought a nightlight and a bedding set and the bedding set feels so soft and comfortable. The nightlight is extremely cute and came in many different colour lights. And this website is able to give me good discounts by providing my email and these discounts save a lot of money.
But the only issue is they didn’t ship to a lot of countries. For me since it doesn’t ship to my home, I had to ship it to the neighbouring country and my family are able to deliver to me. But this doesn’t stop me from buying things from there and would also recommend this online shop to my friends and family. And hopefully they are able to deliver to more countries in the near future.
15 August 2022
Unprompted review
Reply from Kawaiies
Hi Hau, thank you for taking your time to leave your brilliant review of Cloudy Lemonade LED Night Light. It has great serving you, you are a great customer! Sadly, our logistic do not deliver to certain countries.
Amazing
Great experience and great product, extremely friendly people.
9 September 2022
Unprompted review
Reply from Kawaiies
Hi Sam, Thank you for taking the time to leave your review. It has been a pleasure serving you and delivering excellent results. If there is anything else I can do for you, please let me know.
Amazing service
Amazing service and fast replies to questions and queries
8 September 2022
Unprompted review
Reply from Kawaiies
Hi Becca, I appreciate you taking the time to review our product. It has been great serving you, I appreciate your business. We would love to hear from you again if you have any questions or need assistance with anything in the future.
Refused refund
Edit: Following your reply below—this is exceptionally disingenuous. The item was marked as delivered and a blurred photo of a hand near a door with no door number on was given as “proof”. My bank is now involved and, as you know, also legal action has been taken against you. It is a shame, but you gave me no option.
The item that I ordered didn’t arrive but was marked as arrived. The photo “proof” is of a very blurry hand with an unidentifiable parcel near my mailbox. I contacted the company straight away, and was told basically hard luck, we are using that as proof. They have then refused to respond to other emails. I don’t really see why they feel that they can absolve themselves of any responsibility just because they use a third-party UK carrier.
8 September 2022
Unprompted review
Reply from Kawaiies
Hi Debra, I'm extremely disappointed to hear this. We've been in constant contact with you since we learned about the issue, providing you more information on file delivery and our Dedicated Customer Success team has been in close contact with you regarding a solution. I have discussed your concerns about the product's condition with our customer service team, and they will be happy to answer your questions. Unfortunately, I cannot offer full refund when the product is delivered and in good condition. We want to resolve this amicably, but we must protect all parties. Please let me know if we can help make this right. I look forward to hearing from you soon.
Reply to your edit: Again we understand that the proof of delivery provided by Royal Mail is not proof which is why we offered a reshipment to prevent Kawaiies from being scammed by fraudulent shoppers. Since you have raised a chargeback for damaged goods we will continue our investigation with your bank.
Great experience!
The site is easy, the customer service is amazing! They reply in really no time and are very kind and supportive.
5 September 2022
Unprompted review
Cute products
Cute products! Just as described. Shipping was slow but I’m sure it wasn’t this companies fault since they shipped the items right away.
25 August 2022
Unprompted review
Great products and customer service
Great products and customer service.
Super friendly and helpful staff I would 1000% purchase from here again
23 August 2022
Unprompted review
Cant wait!!
I didnt receive my order yet but i did two days ago so i am still waiting. The compagny responds really quickly and they are really polite and they help a lot to find solutions! I recommand this site and just cant wait to receive the order
23 August 2022
Unprompted review
I would never buy anything from this…
I would never buy anything from this company
No customer service phone
Return 3% for restating
Expensive shipping back to China
Package sent to me from New York
Not worse to buy from them
20 August 2022
Unprompted review
Reply from Kawaiies
Hi Larisa, we have been in contact with you regarding the return of your plushies and would like to resolve this. However, you have been ignoring our questions and not complying with our return process. We cannot move forward until you cooperate with our team so we can get a clearer understanding of the issue at hand. Thank you for your understanding and we hope to hear from you soon.
Had some problems, but with the help of customer service it worked all out
The customer service was very helpful when i had some problems with recieving the packaging!
19 August 2022
Unprompted review
Reply from Kawaiies
Hi Nelly, Thank you very much for your custom, trust and patient to work out the query you had and it was resolved. I hope you love the Plumpy Crew Plushie Collection and the other plushies. Have a lovely week and take care.
Fantastic customer service
Recently bought a bed set from these guys and had a small issue with some of the pieces, but they were immediately responsive when I emailed about it, and were quick to offer a replacement. Awesome customer service, and aside from the small fault, the product itself was awesome.
12 August 2022
Unprompted review
Reply from Kawaiies
Hi Sophie, thank you for your brilliant review on Black Pink Love Supreme Bedding Set. Appreciate your great understand small issue happens and glad to rectified it. Thank you for being a brilliant customer. Have a lovely week.
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