Kawaiies Reviews 

I had a problem with a incomplete shipping adress. The Kawaiies team sent me an email notifying me about the problem, unluckily the email ended up in my spam. After a bit of time I sent an email because of the lack of progress with my order. I got a response the very next day and was able to fix the issue in no time after this.

I'm in love with this shop! Sure the prices are expensive but of course it comes with high quality! My best friend ordered me a huge bunny plushie and a bunny tea cup. The plushie was absolutely gorgeous and cutest plushie that I own! The tea cup, which was glass, was so carefully packed (a bit too carefully) so it was sure not to be broken along the way to my post office! I'm so happy with this shop even though it did take about 3-4 weeks to get here but it was so much worth the wait! Happily will be a new customer to this shop.

Received the Japanese Pagoda village set for Christmas. I paid extra for the LED light version, but was extremely disappointed to discover that there is no way to attach them, and we are expected to just "drape" the cheap string light over the model. The picture showing the finished lit up model is very misleading, as there does not appear to be a way to actually build it to look like this.

I absolutely adore all the collections that kawaiies sell . They are beautiful & are made of really good material . I bought my daughter Bruce the frog & the watermelon cow , she loves them both so much . The only negative thing that I can say is the length of delivery is a bit long . I don’t think it should take 3 weeks for an item to reach its destination . Apart from that I couldn’t recommend their products more ! They really are great .

After about a month of not receiving my package I decided to reach out to them. My package was sent back and I was never notified about it being unable to be delivered even though all my information I had given was correct. I asked how long it would take to fix the problem (no response). When I asked about getting a refund (this is a Xmas gift I ordered back in October) they said they would reship and send a new tracking #. Haven’t heard from them in 9 days since then.

I wasn’t sure at first as it’s always a gamble ordering from abroad. I was quite reassured by the online reviews so decided to give Kawaiies a try.
Happy I did! They kept me informed, replied to emails promptly and were really helpful.
I ordered a hoodie, which arrived in good time and, most importantly, is really good quality and just as described. Would use again!

Great quality plushies, arrived in good time. Emailed the team to check on the whereabouts of my order (delayed in the UK due to postal strikes) and I received a really helpful reply quickly from them. Excellent customer service.

My package with two plushies from Kawaiies got mixed-up because of the higher amount of orders during the Christmas season. Kawaiies had written the correct address onto the two parcels but a logistical team put the two parcel into one parcel and wrote the wrong address onto it. After contacting Kawaiies they answered very quick in my opinion and promised to send me my two plushies. It is not my first parcel from Kawaiies. Therefore I know that they usually send the right items. By the way the plushies from Kawaiies are really adorable cute little joy bringing products I can highly recommend.

Was disappointed that only one pillow case was delivered with a queen doona/ sheet set. Kawaiies sent a new pillow case after reading a poor review I had posted somewhere else. They were so keen to rectify the error; when I just thought I’d ordered poorly. Would recommend and order again from Kawaiies with no hesitation.

I have purchased from this company a few times now and every time has been great. Shipping was quick and prices are fair. This last time I made a mistake when ordering but they took care of it quickly and without issue. Look forward to more great products and purchases in the future.

amazing service

Adorable, high quality products. Excellent customer service. Perfect experience from start to finish.

Ordered a few things using Kawaiies, everything arrived safely and quickly 💜💜

Great customer service! Love that I can communicate with real people, NOT robots!

I just received my first order and I couldn't be happier, the quality of the items I purchased are excellent, I know my daughter will be thrilled on Christmas morning when she opens them, kawaiies kept me informed about shipping and made the whole experience both simple and stress free, overall a great company with great products, which makes them an easy recommend to any potential customers. I'll be ordering from kawaiies again very soon

Everything was perfect and as expected! The order arrived really quick and with a little present :)

Love ordering from Kawaiies. Everything I have purchased was great quality. Great customer service. I know I will be buying from them again.

Loads of great items to choose from and the customer service is exceptional, immediately tracking down and resending an item that had not arrived. Thank you Kawaiies Team!

Was a good experience buying from Kawaiies! Charlie was super helpful in clearing up the confusion with the deliveries and everything has arrived and its all lovely! Very happy would buy from here again!