My sister absolutely loved it! I bought a plushie for my sister because I wanted to get her something a bit different for her birthday. I wasn’t really sure what to expect, but it turned out to be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had great experiences with the plushies from here. I still have my galaxy axolotl and he is my favorite that I own. Recently, though, I bought a whale, and I was not satisfied with the qualit... See more
Company replied
Absolutely in love with Kawaiies! 🥹✨ Everything is so adorable, unique and irresistibly cute. The perfect place to find a special gift or treat yourself to something cosy and fun. Their products brin... See more
Company replied
Couldn’t be happier! I’m honestly obsessed with my order! Everything was exactly as pictured and the plushies are unbelievably soft and cuddly. You can tell a lot of care has gone into the products... See more
Company replied
Company details
- Outlet Mall
- Children's Clothing Store
- Children's Toys Store
- Men's Clothing Store
- Toy Store
- Women's Clothing Store
Written by the company
A store dedicated to selling you the cutest plushies, building blocks, home decorations, and more! Kawaiify your home today! Quality and excellent service guaranteed.
Contact info
12 Park Lane, RG31 5DL, Reading, United Kingdom
- info@kawaiies.com
- www.kawaiies.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poe The Grumpy Cat
I ordered Poe The Grumpy Cat. He arrived today and is just so cute, very soft and cuddly. Delivery was quick and I was kept up to date with my order by emails. Great service, Thank You 😊I will be back
21 September 2023
Unprompted review
Reply from Kawaiies
We're delighted to hear that you're loving Poe The Grumpy Cat, Tina! Thank you for your kind words about our product and service. We take pride in ensuring our plushies are not only cute but also soft and cuddly for maximum enjoyment.
Keeping you informed with order updates is an essential part of our commitment to great service, and we're thrilled that you appreciate it. We can't wait to welcome you back for another shopping experience whenever you're ready. Enjoy your time with Poe, and thank you for choosing us!
Bad quality of the product and problems…
Bad quality of the product and problems with returning articles. The company is in UK, the article came from a warehouse in Germany, but the articles has to be resend to China – which is not possible in the 14 days you have to send the article back. Also the shipping would be more expensive than the actual article. Never again.
17 August 2023
Unprompted review
Reply from Kawaiies
Hey Jean,
We are sorry to hear that you were not satisfied with the product. However, we cannot accept your request for a full refund and free return postage, as it does not comply with our return policy.
We kindly ask you to respect our terms and conditions and to revise your rating, as it is unfair to give us 1-star for this matter. We are happy to offer alternative solutions so please get in touch with us via email.
They r great!
They r so soft and plushy. I love them!! If I could post a pic I would.
26 July 2023
Unprompted review
Reply from Kawaiies
Thank you, Kyle! We're thrilled to hear that you're loving our soft and plushy products. We would have loved to see a picture of your adorable plushies, but we're just as happy knowing that they've brought you joy.
Thank you for your support, and enjoy your cuddly companions!
Cat Plushie
My daughter absolutely loves her cat plushie… it’s super soft, cute and perfect for her.. Would definitely recommend 😊
6 September 2023
Unprompted review
Reply from Kawaiies
We're delighted to hear that your daughter is loving her cat plushie, Lesley! Thank you so much for recommending our product. We take great pride in creating soft, cute, and perfect companions for our customers.
Thank you for choosing us, and we hope she enjoys many cuddly moments with her new friend!
Great cute product that is exactly as…
Great cute product that is exactly as shown. Identical to the images shown and of good quality too. My other half loves it. Great service and well packed.
23 July 2023
Unprompted review
Reply from Kawaiies
Thank you so much for your fantastic review, Darren! We're thrilled to hear that you found our product to be just as cute and of good quality as expected. Providing products that match our customers' expectations is always our goal.
We're also glad to hear that your other half loves it! 😊 Our team works hard to ensure that each item is well-packed to arrive safely at its destination. We hope to see you again soon!
So impressed with the service!
So impressed with the 2 plushies I ordered. Very professional looking stuffed animals! I had been worried about the delivery date because it was close to a birthday that the present was for but it made it on time! I had contacted the company and they were very communicative. Gave me tracking info and let me know when it was delivered! I thought it would be at my front door but it was placed inside the parcel locker where the mailboxes are located. Thank you Kawaiies for your great service. You will find my orders in the future!
30 August 2023
Unprompted review
Reply from Kawaiies
Thank you so much for your wonderful feedback, Cipher! We're delighted to hear that you were impressed with the plushies you ordered. Ensuring that our products meet our customers' expectations is a top priority for us.
We understand how important it is for gifts to arrive on time, especially for special occasions like birthdays. So we're thrilled that our team's communication and tracking information helped ease your concerns, and we're glad your order made it on time. Thank you for choosing Kawaiies, and we're excited to have you as a valued customer!
The product is wonderful s sold here are adorable and…
The products sold here are adorable and very sweet and comfortable. Each of the products give the customer a warm smile and an eyeful of cuteness! The staff are wonderfully friendly, considerate and well informed to assist you with anything. I have had a wonderful experience buying from Kawaeiies and getting help from the staff!
16 August 2023
Unprompted review
Reply from Kawaiies
Thank you so much, Christina, for your incredibly kind words and positive feedback! Our mission is to bring joy and cuteness to our customers, and it's wonderful to know that we've been able to bring a warm smile to your face.
Our team takes great pride in being friendly, considerate, and well-informed to assist our customers to the best of our abilities. Your satisfaction is our top priority, and we look forward to providing you with more wonderful kawaiiness in the future!
Item Not Received
No package after 7 weeks. Email responses from the company have a cheeky tone. Been told they need to get a refund from the courier company before they can refund me. Absolutely stupid.
Edit: reply from company insinuates I have misrepresented what has happened in our email chain. I asked for a refund because I didn’t get what I purchased, and have not had one, why would you expect a good review?
14 August 2023
Unprompted review
Reply from Kawaiies
I'm sorry to hear about your experience. Just to confirm you placed your order on 11th July and your parcel has been stuck in the UK's postal system since 29th July. You notified our team about this delay on 3rd August and our team has been investigating your missing parcel with the logistics team. We apologise for the delays, but we cannot be held fully responsibity for the postal service's performance. We will endveiour to follow up on this.
We offered to send you a new shipment at no extra cost, but you insisted on getting a full refund and a reshipment. We believe this is an unreasonable request.
We respect your right to share your feedback, but we ask you to be honest and fair in your review. Please do not misrepresent the facts or omit important details from our communication. We have done our best to assist you, but you have not been willing to work with us.
We strive to provide the best experience for our customers and you can see that we stand by this statement based on all the positive reviews we receive on TrustPilot.
Fantastic company
Fantastic company! Lovely products and excellent friendly customer service. My daughters are so excited about their new giant teddies
14 August 2023
Unprompted review
Reply from Kawaiies
Thank you so much for your kind words, Natasha! We're delighted to hear that you had a fantastic experience with our company. Making our customers happy is what we strive for, and we're thrilled that you and your daughters are excited about your new giant teddies!
We look forward to serving you again in the future. Enjoy those giant teddies, and thank you for choosing us!
Great company & customer service
Great company & customer service! Had a small issue, due to a miscommunication but it was all sorted without any problems.
I brought the penguin & addition outfits, he is so cute & the outfits are adorable- great quality too.
I would highly recommend Kawaiies & will buying from them again.
10 August 2023
Unprompted review
Reply from Kawaiies
Thank you for your wonderful review! We're delighted to hear that you had a great experience with our company and customer service. We're sorry for any initial miscommunication, but we're glad that were able to work together to resolve the issues.
It's fantastic to know that you find the penguin and additional outfits cute and of great quality. Providing adorable and well-made products is a top priority for us. Thank you for choosing Kawaiies!
Incredible customer service
Incredible customer service, was very impressed with the response time and just how helpful they were it really was fantastic
The product itself was also stellar, high quality and shipped in a timely manner, could ask for more
Would highly recommend
10 August 2023
Unprompted review
Reply from Kawaiies
We're thrilled to hear that you had an incredible experience with our customer service, Eamon. Our team strives to provide prompt and helpful assistance to our valued customers, and it's wonderful to know that it meets your expectations.
We take pride in delivering high-quality products, and we're delighted that you found our product to be stellar. Thank you for choosing us, and we look forward to serving you again!
Very responsive customer support team
I was impressed by how quickly I received a response from the customer support team. They were very polite and helpful, which made for a very pleasant experience with Kawaiies.
6 August 2023
Unprompted review
Reply from Kawaiies
Thank you, Peter, for your positive feedback! We're delighted to hear that you had a pleasant experience with our customer support team.
Your satisfaction is important to us, and we're here to ensure you have the best possible experience with Kawaiies. Thank you for choosing us, and we look forward to serving you again!
Ship to US
Ship to US. Not much companies like this that ship actual japanese plushies from Japan.
2 August 2023
Unprompted review
Excellent service
Excellent service. I got my order in reasonable time for international shipping, and the quality was amazing. Very happy and satisfied customer here.
1 July 2023
Unprompted review
Reply from Kawaiies
Thank you, Herbert, for your fantastic feedback! We're thrilled to hear that you had an excellent experience with our service.
We're delighted to have such a happy and satisfied customer like you. Your satisfaction is our goal, and we appreciate your support. Thank you for choosing us!
Superb quality and great customer service
The package of my order arrived damaged and there was a hole in the plushy but Zoey took care of it and a brand new one was sent.
The plushy is incredibly soft and fluffy. It was a present and it is greatly appreciated
10 May 2023
Unprompted review
Reply from Kawaiies
Thank you for sharing your experience with us, Agnes. We're delighted to hear that Zoey from our team was able to assist you promptly and resolve the issue by sending a brand-new plushie.
We hope your new plushie makes for a wonderful and appreciated present. We appreciate your understanding and support, thank you for choosing us!
Excellent customer experience
Excellent customer experience - regular shipping updates and the plushie I bought was high quality and exactly as it appears in photos! I have already made my second order with Kawaiies!
27 June 2023
Unprompted review
Reply from Kawaiies
Thank you so much, JG, for your fantastic review! We're thrilled to hear that you had an excellent customer experience with us. We appreciate your repeat business and the trust you've placed in us for your second order.
Your continued support means a lot to us, and we look forward to serving you again. Thank you for choosing Kawaiies!
Really lovely and helpful staff
Really lovely and helpful staff, resolved a slight issue with ease and made my daughter very happy with her new plushies.
23 June 2023
Unprompted review
Reply from Kawaiies
Thank you, Johanna, for your kind words! We're delighted to hear that you found our staff to be lovely and helpful in resolving any issues you encountered. Ensuring our customers' satisfaction and bringing joy to your daughter with her new plushies are top priorities for us.
We're here to make sure you have the best possible experience with our products and service. Thank you for choosing us, and we hope your daughter enjoys her new plushies!
Amazing plushies!
They kept me in the loop and up to date with what was happening, the plushie arrived in a short amount of time and the plushie is very much loved by my little sister, thanks again kawaiies for such a awesome axolotl plushie
14 April 2023
Unprompted review
Reply from Kawaiies
Thank you, Mason, for your wonderful feedback! We're thrilled to hear that you appreciated our communication and updates regarding your order. Delivering your plushie in a short amount of time and knowing that it's very much loved by your little sister warms our hearts.
Thank you for choosing Kawaiies, and we hope your little sister continues to enjoy her axolotl plushie!
Excellent
I recently placed a order with this company. I only received a partial shipment. When communicated with customer service, and asked why. They quickly replied, unfortunately it was now out of stock. But asked if I wanted a refund or a replacement item. I replied that a replacement was fine. Checked my email, this morning. Item has been sent. This by the way, is my third time ordering with this company. Excellent experience every time. Items come in reasonable amount of time. Items look exactly as pictured. No complaints here. Update: Received my replacement item. Love it!!! They really do have a customer for life
2 June 2023
Unprompted review
Reply from Kawaiies
Thank you for your feedback, Angela. We apologise for the partial shipment, but we're glad we resolved this for you. We appreciate your continued support and are thrilled to hear this is your third positive experience with us. If you have any further questions or concerns, please reach out to our customer service. Thank you again for your feedback and for choosing us.
First order at this nice shop
It was my first order at Kawaiies and I am really satisfied. With tracking number shipping could be followed and delivery was fast. And the ordered plush, a soft penguin, is so great/cute and a very good quality. So I'm happy to know this shop now. Thanks for the service :-).
31 May 2023
Unprompted review
Reply from Kawaiies
Thank you for your wonderful review, Barbara! We're delighted to hear that your first order with Kawaiies was a satisfying experience. We're glad that our tracking number allowed you to easily follow the shipping progress, and we're pleased to hear that the delivery was fast.
We're happy to have gained your trust and that you're happy with our service. Thank you for choosing Kawaiies, and we look forward to serving you again in the future.
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