Kaufland.de Reviews 

Terrible experience. It‘s a typical German company that floods your email inbox with spam yet fails to fix your problem.

I thought to switch from Amazon.de which is also horrific, but Kaufman.de turned out to be worse. For entertainment, check the replies that Kaufkand posts to negative reviews; all they do is cover their ears and mumble store policy, not solutions.

I miss American Customer Service.

We bought a piece for a kitchen on Kaufland online because it said they had 5 on stock and that it could be dispatched in max 14 days.
A month and a half has passed the piece was nto sent and after communicating with them they cant confirm when it will be available, but what is even worse is that entering on the website it still says the have 5 pieces on stock.
I feel like they are making fun on me, really dissapointing service.

Security agents working against customers
Not professional and aggressive
Never use this shops again

EVERYTHING WAS GOOD WITH MY ORDER.VERY GOOD PRODUCT,NICE QUALITY AND ACCURATE IN TIME.THANK YOU KAUFLAND!

I bought a stack of milk product because they were on sale. The next day I opened one and it literally exploded (the bottles are all well-sealed), as if it had been refrigerated on and off. I asked if I could get a return for the whole box, the manager of the store said it wasn't necessary so they just exchanged the one bottle. Another exploded and this time I asked for another exchange but since the price changed they refused and only gave me money back. Their fridges are always broken and leaking, and now they represent a health hazard. On top of being unprofessional this looks very dangerous. Will never buy refrigerated products from Kaufland ever again.

Worst place to buy items from, i bought a mobile and it was defected, i sent them many times and what they reply is that they will fix it ( even i told them i paid full price for a new phone NOT for a fixed one), i sent the mobile since one and a half month and they don't even follow up with the seller, worst customer service and service ever, my ticket number is (8015080578), no one is giving me solution.

Hassle-free purchase. The website worked fine, delivery (to Denmark) was fast, and the price for product and delivery was also OK. So all in all a good buying experience.

Worst place to shop from, i bought a phone and it was damaged, i sent them many times and what they reply is that they will fix it ( even i told them i paid full price for a new phone NOT for a fixed one), i sent the phone and its been more than a month and they dont even reply or follow up , worst customer service and service ever ,
My ticket number is ( 8015080578 ) , no one is giving me solution ,

Out of 6 deliveries, none delivered!!!!!!!!!!
Es ist die beschissenste Reederei da draußen!! Ich habe noch nie eine so schreckliche Gesellschaft getroffen!!!
It's the most crappy shipping company out there!!! I have never met such terrible company!!!
Это самая самая самая дерьмовая компания по доставке товаров!!!! Я ещё не встречала такой ужасной компании!!!

Delivery on time, product works well and also affordable!

Only good things to say about this company. Reliable service, good value for money and purchases delivered in a timely manner using a good delivery company. Can only recommend!

Was looking for a new fragrance to buy when i found the one on kaufland. Ordered it and everything was on point. A few days later they told me they cancelled my order without any reason keep in mind the fragrance that i bought went up massively in price and theres no way for me to buy it again. I am really disappointed and want an explanation for why they cancelled my order. Bad experience.

I ordered a table lamp about three weeks ago. It was delivered to the post near me and the note they left in my mailbox was addressed to a completely different name.
I could finally receive it yesterday and it was just a bad quality product from some Chinese company and wasn't at all as described. Terrible cheap quality and awful light colors. I tried contacting Kaufland and got a weird message from the seller asking about the reason I want to send it back. I replied because of the quality and never got a reply again. I can't reach the customer service per phone. I just left an email and if they don't reply soon, I won't be able to send it back. The package came with no address, no information about the seller and no bill. I know this was only bought through their website, but I thought it was a trusted website.

Awefull experience lost 1000 euros :/

Bought a laser cutter and it was broken and after 2 months of back and forward seller decided to take it back.

I shipped it and forgot about it for 1 month, then suddenly they haven't recived and didn't have any option to try and find it because I didn't have the shipping number, so apparently if you lose your shipping number then you are screwed :/ I know that it's not kaufland who sold it but it was through their website.

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The peson on the case was agressif and not polite at all for no reason, he looks tiered with angry face.. !!!
I recommend to hire friendly people for the costumer service.
I use to be s regular customer for Kaufland, but after my negative experience today, I'll never come back again.
It is sad that I liked the quality of the product.. but not the attitude of the person how was on your branch in Mönchengladbach 41065, Reyerhütte 1.
Filiale 4593
Kasse: 5
Bediener: 504
Time: 20:45:25
I regret paying 150 Euro for some fruit and snacks.
I had to leave everything and leave.
I recommend the Kaufland management to do kind of training for the front people who deal with the customer.
Thank you so much for your kind understanding,
Best regards,

The quality of the product is good and it wasn't expensive. Also, I made a mistake with my address and the customer service solved my problem really fast